Ordered via uber eats. Food Was pre ordered 3 hours In advance to ensure arrival on time. At 45 minutes late I called the restaurante and asked politely where the food was.I was met by a very angry Intimidating man who explained how unhappy he was I had ordered and lived 6 miles away and it had made things very arkward for his kitchen as we arent local. I advised the man he could have declined the order.The man became more and more irate and made it clear he was prioritising his local customers and would send our food when ever he deemed appropriate.Extremely rude and as you can see by the photos the food was thrown into bags and ripped open and items were missing.Absolutely terrible restaurante and takeaway.Avoid like the plague!
Tommy
1 star is being extremely generous.Very rude owner called Abdul - his face is plastered all over the walls when you go in so you'll know who the owner is.Missing rice - called and said it's essential with our masala dishes - told we'd have to go and pick it up as they have no drivers. Explained the masala dish would go cold. Response: "do you not own a microwave?".Ordered keema naan - no meat within.Onion bhajis and chicken tikka was cold.Told "you've got your order, you either come and get rice or tough". So rude.Wrong items, cold food, missing food, and shocking customer service. Booked through Uber Eats so will be seeking a refund from an establishment not even fit to be called a restaurant.
T J
Not a fresh food. Heated frozen meats.Not showing any mercy even after they knew the food was ordered for the children ? It nay be suitable for anyone who is not used to fresh meat but not us. At least 1-2 days old frozen food are acceptable but not this Baai. Tata.
Md.Shuab Hussain Rafi
People living in this area kindly avoid this dusty takeway.The owner and staff were so rude and treat like a begger. The food was cold raw and tasteless.Worst food experienced in my life. Please avoid this takeway dont waste money.
Hollie
RUDE. Ordered from here a lot. Lovely food but soooo Rude! The restaurant is open for orders on Uber until 10.30pm. I work late! I was told by the delivery person to order by 10 at the latest if I want the food because it makes things difficult when all the food has gone. Excuse me??? Maybe shut on Uber earlier then!!!! Will NEVER order again. RUDE
Michael Anderson
Awful service. Food didn’t turn up, rude and had to continually chase to even get an answer let alone a refund.
John Willens
Sadly this place has gone down hill. My whole family and many friends use but they have become rude and now like to give out more sauce than any food!Having paid extra for a large I wouldn’t expect to get 6 small pieces of meat and a bucket of sauce (on both dishes)When queried be told you should have 8 pieces but tough go away.Really can live with mistakes but no excuse for rudeness.You can show off as many awards as you like but when you’re so rude word will get around!Shame on you Abdul!
Jonny Wan
Amazing food , I am a regular and I never have a complaint about the food. Delivery was on time?
Sharon Daniels
I've used this Indian for many years and the food,service and price have always been good,I ordered my usual meal last night with an extra meal for my grandson ,was informed by the man taking my order that the price has gone up by £10 more than we made it ..I asked why and he replied inflation and petrol prices...sorry but I will not be ordering from you again ..Not happy customerSharon
Porkers Place
Got told my delivery would be 45 mins to an hour turned up 10 minutes later was cold and the chicken tasted dry could tell it had just been sitting there very disappointing !
This is by far the best Indian takeaway in ,rsouthend probably in Essex, the food leaves you wanting to eat more it's that tasty, don't take my word for it try it for yourself brilliant
JH
My favourite Indian! They do everything right lovely flavours always quick at your door. Thankyou
sasha varallo
If I could give zero stars I would we waited over 45 minutes and had a missing dish they offered no apology and expected a family of four it eat a meal with one person watching. The food was below the standard that we expected and when the final dish did arrive all the food was cold. Also why offer free delivery over £12 and within a four mile radius which we are definitely in but yet had to pay for delivery. Next time we’re opting for fish and chips as it’s half the price and better quality.
Berni Friend
Was disappointed had a chicken tikka n rice. The tikka had five small pieces of chicken and loads of sauce I ordered two £28 for two with only five small pieces of chicken!!! So they must count the chicken pieces to each serving. I won’t be using this place again what a rip off.
Arnold Lieberman
Order took much longer to arrive than the time specified on the website, and when it did something was missing. No apology just kept trying to persuade me to take a free samosa on the next order instead of apologising and agreeing to send out the missing item. Shame as the dhansak was fantastic (unlike most of the other dishes which are extremely vinegary) but we will not be ordering from them again.
Ordered via uber eats. Food Was pre ordered 3 hours In advance to ensure arrival on time. At 45 minutes late I called the restaurante and asked politely where the food was.I was met by a very angry Intimidating man who explained how unhappy he was I had ordered and lived 6 miles away and it had made things very arkward for his kitchen as we arent local. I advised the man he could have declined the order.The man became more and more irate and made it clear he was prioritising his local customers and would send our food when ever he deemed appropriate.Extremely rude and as you can see by the photos the food was thrown into bags and ripped open and items were missing.Absolutely terrible restaurante and takeaway.Avoid like the plague!
1 star is being extremely generous.Very rude owner called Abdul - his face is plastered all over the walls when you go in so you'll know who the owner is.Missing rice - called and said it's essential with our masala dishes - told we'd have to go and pick it up as they have no drivers. Explained the masala dish would go cold. Response: "do you not own a microwave?".Ordered keema naan - no meat within.Onion bhajis and chicken tikka was cold.Told "you've got your order, you either come and get rice or tough". So rude.Wrong items, cold food, missing food, and shocking customer service. Booked through Uber Eats so will be seeking a refund from an establishment not even fit to be called a restaurant.
Not a fresh food. Heated frozen meats.Not showing any mercy even after they knew the food was ordered for the children ? It nay be suitable for anyone who is not used to fresh meat but not us. At least 1-2 days old frozen food are acceptable but not this Baai. Tata.
People living in this area kindly avoid this dusty takeway.The owner and staff were so rude and treat like a begger. The food was cold raw and tasteless.Worst food experienced in my life. Please avoid this takeway dont waste money.
RUDE. Ordered from here a lot. Lovely food but soooo Rude! The restaurant is open for orders on Uber until 10.30pm. I work late! I was told by the delivery person to order by 10 at the latest if I want the food because it makes things difficult when all the food has gone. Excuse me??? Maybe shut on Uber earlier then!!!! Will NEVER order again. RUDE
Awful service. Food didn’t turn up, rude and had to continually chase to even get an answer let alone a refund.
Sadly this place has gone down hill. My whole family and many friends use but they have become rude and now like to give out more sauce than any food!Having paid extra for a large I wouldn’t expect to get 6 small pieces of meat and a bucket of sauce (on both dishes)When queried be told you should have 8 pieces but tough go away.Really can live with mistakes but no excuse for rudeness.You can show off as many awards as you like but when you’re so rude word will get around!Shame on you Abdul!
Amazing food , I am a regular and I never have a complaint about the food. Delivery was on time?
I've used this Indian for many years and the food,service and price have always been good,I ordered my usual meal last night with an extra meal for my grandson ,was informed by the man taking my order that the price has gone up by £10 more than we made it ..I asked why and he replied inflation and petrol prices...sorry but I will not be ordering from you again ..Not happy customerSharon
Got told my delivery would be 45 mins to an hour turned up 10 minutes later was cold and the chicken tasted dry could tell it had just been sitting there very disappointing !
Restaurantji Recommends
This is by far the best Indian takeaway in ,rsouthend probably in Essex, the food leaves you wanting to eat more it's that tasty, don't take my word for it try it for yourself brilliant
My favourite Indian! They do everything right lovely flavours always quick at your door. Thankyou
If I could give zero stars I would we waited over 45 minutes and had a missing dish they offered no apology and expected a family of four it eat a meal with one person watching. The food was below the standard that we expected and when the final dish did arrive all the food was cold. Also why offer free delivery over £12 and within a four mile radius which we are definitely in but yet had to pay for delivery. Next time we’re opting for fish and chips as it’s half the price and better quality.
Was disappointed had a chicken tikka n rice. The tikka had five small pieces of chicken and loads of sauce I ordered two £28 for two with only five small pieces of chicken!!! So they must count the chicken pieces to each serving. I won’t be using this place again what a rip off.
Order took much longer to arrive than the time specified on the website, and when it did something was missing. No apology just kept trying to persuade me to take a free samosa on the next order instead of apologising and agreeing to send out the missing item. Shame as the dhansak was fantastic (unlike most of the other dishes which are extremely vinegary) but we will not be ordering from them again.