Please do not buy from this place. It’s filthy and my food had hair in it aswell as being cold.The staff are not fluent in English and resorting to swearing at me infront of my child.It’s cheap chicken and you wouldn’t buy it if you saw it raw.I made this mistake so you don’t have to!!Go elsewhere
Morgan Jerden
There was a pubic hair in my food affecting my experience which caused ptsd every time I look at chicken or my
Shemmiexxx
I am absolutely disgusted with the staff at Favourite chicken in Wickford. i have been a loyal customer for months, but i am disappointment with the treatment i received today.On 2 occasions i have ordered from them and they didn't follow my instructions, however today is the first time i made them aware. they got my order wrong again for the 3rd time and i decided to contact them directly as i couldn't get through to Uber Eats. i called them to let them know of the mess up and they denied giving me the wrong order, despite me saying I can provide evidence. He asked for my number to call me back whilst he speaks to the manager, but not wanting to give my number, I said I will hold on the line instead. The staff member then purposely hung up the phone on me and when I tried to call back numerous times they ignored it and didn’t answer.i then decided to take the food back directly to the shop, which i was very upset about, as now they are causing even more of an inconvenience for me. when i arrived i gave the food to the manager of the shop, he was in plain clothes and he has these patches around his mouth. I explained the situation and also let him know that his staff hung up the phone on me and at this stage I want my money back. he didn't even apologise or acknowledge the mistake, and tried to belittle me by acting as if this was a minor mistake, saying, ‘what do you want them to do, they are very busy, it was only 1 mistake’. He started becoming aggressive and argumentative which is not what I would of expect from a manager who should be showing professionalism. he then slammed a £10 note on the counter and told me to take it. i said no, as i paid way more than that on Uber eats, he took the money back and shouted well you go to uber eats and sort it out then!!. I told him why doesn't he get on the app and refund me and he refused saying i should sort it out myself. i then said fine i will accept the £10 in which he then refused to offer it to me again and said no and walked off and started to ignore me. i then called Uber Eats whilst in the shop to rectify this situation in which the manager then left the shop in a huff and puff abandoning his staff.i am absolutely disgusted that you have such a man at your shop and from the reviews, you have had many complaints about this manager, so why is he still in this position treating customers like this? Judging by the reviews, you also have many complaints about them getting the orders wrong, so why is it ok for this to continue? if they are in the wrong, there should be no excuse and you shouldn't be defending your mistake and try belittling the customer as if its a minor issue, his minor mistake is a big mistake to me, as the food was not only to feed myself but my son. a simple I'm sorry, or let me fix this for you would have been the more appropriate way to address the situation.how can you have such a disgusting, bad mannered, aggressive manager in your shop? how can you have staff who hang up the phone on customers? This manager is a complete coward, as I believe if I was a man he would have never reacted as irrational as he did. Customers who pay through Uber Eats spend way more money than they would if they went into the shop, so when special instructions are given, they should be followed. I am very glad i remained calm during this situation, because he was so hostile, that this could have turned bad real quick if i had reacted. The staff member who hung up the phone is also just as disgusting and shouldn’t be able to work in your establishment.you shouldn't have such a nasty person in charge if that's how they are going to respond to a customer. The fact that you still have him there despite all these customer complaints that I can see in your reviews, shows that you don’t even listen to your customers or value them at all. He clearly doesn't know a thing about customer service, he is uncivilised, unprofessional, useless, aggressive, nasty, throw his toys out the pram like a baby a*se managerI will NEVER step foot in t
Kayla Young
Ordered chicken and ribs family meal on just eat to find I had no ribs inside the order! Asked for refund and nothing is happening on day 3 and nothing has been done about it, it was a late order before they closed I rang 5 mins before closing NO
sarah barber
Dirty disgusting place. Serving rotten food should be shut down! Me and my partner could not even swallow the nasty tasting food, phoned up and apparently they think it's fine ??
Steve Fagioli
Have been using Favorite Chicken &Ribs in Wickford for a number of years. To be honest I prefer it over KFC, always juicy and good flavour. Price is reasonable and service is good. It is only takeaway now, no in shop dining.
01 fundzino
they gave me bad service
Joseph Campbell
Ordered filet burger and winger dinger. Received filet burger and 5 BBQ wings. Can't stand BBQ sauce. Can't even here the staff when your ordering food due to the COVID barrier and noise from kitchen. Quick service tho
Daniel Ramsey
Whats happened? This place used to be great , no chairs or tables anymore? Popped in today , said hello mate and the bloke went " what?" Couldnt beleive it , j asked for wings please , how many he said 6? I went yeah thaf will do mate , how much? 4.99 he said !!! 4.99 for 6 wings , thats crazy!!! I walked out in disgust , over priced wings and disgusting rude service , dont know whats happened to the place
Ash
My cousin ordered a chicken burger here and it was bright pink. Took over two hours to deliver too.
Ordered delivery asked for no legs . Order arrived with legs and luck cold chips. Phoned got told it was the printers fault. Not happy
Ben Meredith
Best chicken shop around by a mile. Always fresh and hot and very reasonable priced!
JB 123
Food was grim wouldn’t recommend. Lettuce was going brown and burger had less taste than ghandis flip flop. Chips were so sub standard even the homeless woman outside binned them off after I gave them away. To top it of the child at the till needs stronger glasses as he got two orders wrong in the time I waited for mine. Poor
Elliot Rutherford
This bloke is the most abysmal customer service rep I've ever encountered. DO NOT GO HERE. They will spit in your food. WATCH.EDIT:I went in and asked the store owner if my comments had been passed on. His response:"What review?"Says it all doesn't it. What was once my favourite place to consume battery farmed micro hens is not my least-loved place to eat.I will be returning shortly with THOUSANDS of eggs which will be thrown at the store over many weeks.WATCH.
Isaac Hill
Don't go here, "owner" is so rude I can't explain in words. If you ever feel like being treated like S*** one of these days, then head on down to Favorites Wickford - they will not disappoint!I am seeing a lot of the same type of review to this about the same 1 guy in this store. Remove him OR you will lose a LOT of business, it's as simple as that.
Please do not buy from this place. It’s filthy and my food had hair in it aswell as being cold.The staff are not fluent in English and resorting to swearing at me infront of my child.It’s cheap chicken and you wouldn’t buy it if you saw it raw.I made this mistake so you don’t have to!!Go elsewhere
There was a pubic hair in my food affecting my experience which caused ptsd every time I look at chicken or my
I am absolutely disgusted with the staff at Favourite chicken in Wickford. i have been a loyal customer for months, but i am disappointment with the treatment i received today.On 2 occasions i have ordered from them and they didn't follow my instructions, however today is the first time i made them aware. they got my order wrong again for the 3rd time and i decided to contact them directly as i couldn't get through to Uber Eats. i called them to let them know of the mess up and they denied giving me the wrong order, despite me saying I can provide evidence. He asked for my number to call me back whilst he speaks to the manager, but not wanting to give my number, I said I will hold on the line instead. The staff member then purposely hung up the phone on me and when I tried to call back numerous times they ignored it and didn’t answer.i then decided to take the food back directly to the shop, which i was very upset about, as now they are causing even more of an inconvenience for me. when i arrived i gave the food to the manager of the shop, he was in plain clothes and he has these patches around his mouth. I explained the situation and also let him know that his staff hung up the phone on me and at this stage I want my money back. he didn't even apologise or acknowledge the mistake, and tried to belittle me by acting as if this was a minor mistake, saying, ‘what do you want them to do, they are very busy, it was only 1 mistake’. He started becoming aggressive and argumentative which is not what I would of expect from a manager who should be showing professionalism. he then slammed a £10 note on the counter and told me to take it. i said no, as i paid way more than that on Uber eats, he took the money back and shouted well you go to uber eats and sort it out then!!. I told him why doesn't he get on the app and refund me and he refused saying i should sort it out myself. i then said fine i will accept the £10 in which he then refused to offer it to me again and said no and walked off and started to ignore me. i then called Uber Eats whilst in the shop to rectify this situation in which the manager then left the shop in a huff and puff abandoning his staff.i am absolutely disgusted that you have such a man at your shop and from the reviews, you have had many complaints about this manager, so why is he still in this position treating customers like this? Judging by the reviews, you also have many complaints about them getting the orders wrong, so why is it ok for this to continue? if they are in the wrong, there should be no excuse and you shouldn't be defending your mistake and try belittling the customer as if its a minor issue, his minor mistake is a big mistake to me, as the food was not only to feed myself but my son. a simple I'm sorry, or let me fix this for you would have been the more appropriate way to address the situation.how can you have such a disgusting, bad mannered, aggressive manager in your shop? how can you have staff who hang up the phone on customers? This manager is a complete coward, as I believe if I was a man he would have never reacted as irrational as he did. Customers who pay through Uber Eats spend way more money than they would if they went into the shop, so when special instructions are given, they should be followed. I am very glad i remained calm during this situation, because he was so hostile, that this could have turned bad real quick if i had reacted. The staff member who hung up the phone is also just as disgusting and shouldn’t be able to work in your establishment.you shouldn't have such a nasty person in charge if that's how they are going to respond to a customer. The fact that you still have him there despite all these customer complaints that I can see in your reviews, shows that you don’t even listen to your customers or value them at all. He clearly doesn't know a thing about customer service, he is uncivilised, unprofessional, useless, aggressive, nasty, throw his toys out the pram like a baby a*se managerI will NEVER step foot in t
Ordered chicken and ribs family meal on just eat to find I had no ribs inside the order! Asked for refund and nothing is happening on day 3 and nothing has been done about it, it was a late order before they closed I rang 5 mins before closing NO
Dirty disgusting place. Serving rotten food should be shut down! Me and my partner could not even swallow the nasty tasting food, phoned up and apparently they think it's fine ??
Have been using Favorite Chicken &Ribs in Wickford for a number of years. To be honest I prefer it over KFC, always juicy and good flavour. Price is reasonable and service is good. It is only takeaway now, no in shop dining.
they gave me bad service
Ordered filet burger and winger dinger. Received filet burger and 5 BBQ wings. Can't stand BBQ sauce. Can't even here the staff when your ordering food due to the COVID barrier and noise from kitchen. Quick service tho
Whats happened? This place used to be great , no chairs or tables anymore? Popped in today , said hello mate and the bloke went " what?" Couldnt beleive it , j asked for wings please , how many he said 6? I went yeah thaf will do mate , how much? 4.99 he said !!! 4.99 for 6 wings , thats crazy!!! I walked out in disgust , over priced wings and disgusting rude service , dont know whats happened to the place
My cousin ordered a chicken burger here and it was bright pink. Took over two hours to deliver too.
Restaurantji Recommends
Ordered delivery asked for no legs . Order arrived with legs and luck cold chips. Phoned got told it was the printers fault. Not happy
Best chicken shop around by a mile. Always fresh and hot and very reasonable priced!
Food was grim wouldn’t recommend. Lettuce was going brown and burger had less taste than ghandis flip flop. Chips were so sub standard even the homeless woman outside binned them off after I gave them away. To top it of the child at the till needs stronger glasses as he got two orders wrong in the time I waited for mine. Poor
This bloke is the most abysmal customer service rep I've ever encountered. DO NOT GO HERE. They will spit in your food. WATCH.EDIT:I went in and asked the store owner if my comments had been passed on. His response:"What review?"Says it all doesn't it. What was once my favourite place to consume battery farmed micro hens is not my least-loved place to eat.I will be returning shortly with THOUSANDS of eggs which will be thrown at the store over many weeks.WATCH.
Don't go here, "owner" is so rude I can't explain in words. If you ever feel like being treated like S*** one of these days, then head on down to Favorites Wickford - they will not disappoint!I am seeing a lot of the same type of review to this about the same 1 guy in this store. Remove him OR you will lose a LOT of business, it's as simple as that.