Despite all the bad reviews I’ve seen I think the work the staff put in to get your drink quickly for you is great. I am in and out most days and despite a few staff that don’t talk much they always make me feel welcome. My drink is already on the till ready for me when I come to order ?
Richard Lee
It’s a lovely coffee shop , however, I feel sorry for the young lady behind the counter this morning. The Manger is completely rude to her staff. It is very awkward sitting on the shop floor listening to how the manager talks. Any manager concerns, the member of staff should be taken away and done privately, away from customers.I feel the manager is very patronising and strongly believe she requires further management training.
Baila Malia
Honestly i love getting my coffee here but jesus h christ the workers look miserable! most times i go in (multiple times a week) the staff behind the counter look so annoyed and unhappy. No thank you’s, blank stares. The barista’s attitude’s are terrible and unfriendly, they make the worst customer experience.I’ve personally never had a problem with them. Just their unhappy attitude is so jarring and unwelcoming. Really ruins a good morning.
Elee venter
The only reason I come to this Pret is to grab lunch every now and again. Every instance I’ve been in there the staff are not welcoming or friendly. There is a serious attitude problem in that store which is not needed for any customer.It doesn’t take a second to smile to someone. Why work there if you are that unhappy to serve customers in a customer facing job. Worst service in Cheltenham.
Zarekx
Went for lunch. Quite pleasant contemporary surroundings and interesting food options. I did enjoy the Thai soup. Service was lack lustre and the trays filthy. No plates or cutlery. Toilets a real trek and a bit grubby. Overall for the price, not quite there
James Sheehan
terrible situation today handled incredibly poorly by the initial staff member and then the team leader. high street Cheltenham.ordered a baby latte for my toddler. it arrived searing hot and burnt my daughter's lip. I took it back to ask them to put some cold milk in it, which was done without any apology and loads of cold milk poured on top which completely ruined the drink, spilling milk all over the place in the process. then my wife went up to complain and was not offered an apology either, just asked if we wanted another one. completely inappropriate and dangerous to serve a toddlers drink with boiling milk. no idea of customer service. absolutely disgusting to be frank.
J Tomo
Staff were rude. The woman with long blonde hair hs no customer service skills. No communication that they didn't have any cream despite ordering the Christmas salted caramel specials.
Abi B
Fantastic! Nice seating areas, always looks clean, never see mess left on a table. I've tried an egg and bacon baguette there which was spot on but normally just get my coffees with the Pret subscription. The staff are all so kind, happy and welcoming. Special shout out to Punab, she makes me smile every day when I walk in, asks about my day and always remembers my regular coffee! The young girl with grey hair (Angela) always makes a fab coffee too ?Kid-friendliness: I'd happily bring my children here!Wheelchair accessibility: Flat ground and double doors so easy access! Loads of space for a wheelchair user to get between tables too
Jean King
AVOID! Service awful, make you feel you are the problem huffing and puffing that you’ve been charged for something you haven’t ordered. Then managers outing staff embarrassing them in front of customers. FLIES all over food under the counter. Identified to be eye rolled at and ignored.
Rob
Coffee was not fantastic, the tea was so hot it burned my fingers through the cup and the toilets were closed off so I had to go to the disabled toilet which was disgusting! Not a pleasant visit!
Great place with great service and super efficient workers behind the tills, thanks Adam and Will you were great ?
Alice H
Me and Mum had the best birthday lunch ❤️ Thank you Puna for making my day (I'm sorry if your name isn't spelt correctly) You really put a smile on mine and my Mum's face ☺️
colin skelton
Chicken + Avocado sandwichBrown Avocado and just a small piece of chicken in each sandwichVery poor sandwich @ £4.85 each NOT Recommended
garysS4081XQ
Visited on a quiet Friday afternoon for a quick stop out of the heat, first server at the till seemed distracted and a little vacant and struggled to answer simple questions, seemed to have little knowledge of the drinks on offer. Barista was surly bordering on rude and obviously didnt want to be there Only plus was that drinks were refreshing and store was cool
Gerry Smith
Quick and friendly service. Lots of space to sit in comparison with other high street coffee chains.
Despite all the bad reviews I’ve seen I think the work the staff put in to get your drink quickly for you is great. I am in and out most days and despite a few staff that don’t talk much they always make me feel welcome. My drink is already on the till ready for me when I come to order ?
It’s a lovely coffee shop , however, I feel sorry for the young lady behind the counter this morning. The Manger is completely rude to her staff. It is very awkward sitting on the shop floor listening to how the manager talks. Any manager concerns, the member of staff should be taken away and done privately, away from customers.I feel the manager is very patronising and strongly believe she requires further management training.
Honestly i love getting my coffee here but jesus h christ the workers look miserable! most times i go in (multiple times a week) the staff behind the counter look so annoyed and unhappy. No thank you’s, blank stares. The barista’s attitude’s are terrible and unfriendly, they make the worst customer experience.I’ve personally never had a problem with them. Just their unhappy attitude is so jarring and unwelcoming. Really ruins a good morning.
The only reason I come to this Pret is to grab lunch every now and again. Every instance I’ve been in there the staff are not welcoming or friendly. There is a serious attitude problem in that store which is not needed for any customer.It doesn’t take a second to smile to someone. Why work there if you are that unhappy to serve customers in a customer facing job. Worst service in Cheltenham.
Went for lunch. Quite pleasant contemporary surroundings and interesting food options. I did enjoy the Thai soup. Service was lack lustre and the trays filthy. No plates or cutlery. Toilets a real trek and a bit grubby. Overall for the price, not quite there
terrible situation today handled incredibly poorly by the initial staff member and then the team leader. high street Cheltenham.ordered a baby latte for my toddler. it arrived searing hot and burnt my daughter's lip. I took it back to ask them to put some cold milk in it, which was done without any apology and loads of cold milk poured on top which completely ruined the drink, spilling milk all over the place in the process. then my wife went up to complain and was not offered an apology either, just asked if we wanted another one. completely inappropriate and dangerous to serve a toddlers drink with boiling milk. no idea of customer service. absolutely disgusting to be frank.
Staff were rude. The woman with long blonde hair hs no customer service skills. No communication that they didn't have any cream despite ordering the Christmas salted caramel specials.
Fantastic! Nice seating areas, always looks clean, never see mess left on a table. I've tried an egg and bacon baguette there which was spot on but normally just get my coffees with the Pret subscription. The staff are all so kind, happy and welcoming. Special shout out to Punab, she makes me smile every day when I walk in, asks about my day and always remembers my regular coffee! The young girl with grey hair (Angela) always makes a fab coffee too ?Kid-friendliness: I'd happily bring my children here!Wheelchair accessibility: Flat ground and double doors so easy access! Loads of space for a wheelchair user to get between tables too
AVOID! Service awful, make you feel you are the problem huffing and puffing that you’ve been charged for something you haven’t ordered. Then managers outing staff embarrassing them in front of customers. FLIES all over food under the counter. Identified to be eye rolled at and ignored.
Coffee was not fantastic, the tea was so hot it burned my fingers through the cup and the toilets were closed off so I had to go to the disabled toilet which was disgusting! Not a pleasant visit!
Restaurantji Recommends
Great place with great service and super efficient workers behind the tills, thanks Adam and Will you were great ?
Me and Mum had the best birthday lunch ❤️ Thank you Puna for making my day (I'm sorry if your name isn't spelt correctly) You really put a smile on mine and my Mum's face ☺️
Chicken + Avocado sandwichBrown Avocado and just a small piece of chicken in each sandwichVery poor sandwich @ £4.85 each NOT Recommended
Visited on a quiet Friday afternoon for a quick stop out of the heat, first server at the till seemed distracted and a little vacant and struggled to answer simple questions, seemed to have little knowledge of the drinks on offer. Barista was surly bordering on rude and obviously didnt want to be there Only plus was that drinks were refreshing and store was cool
Quick and friendly service. Lots of space to sit in comparison with other high street coffee chains.