I’m extremely shocked and disappointed with the rude attitude I have faced today at the station.After some issues with the terminal, I have challenged someone who supposed to serve me (no uniform, no badge), if he knew what he is doing? He told me to shut up on multiple occasions in front of other clients!!. He refused to provide his name, then I took a photo of the badge of the second staff member, just to make sure that I can refer to someone with the correct name. Both of them started shouting and being angry that I dared to take the photo of the badge . They have threatened me that I have to delete the photo and show them my phone if I don’t do this they will call the police just because I took the photo of the badge.I’m shocked and not sure if they were some illegal emigrants or just people who don’t suppose to be there . After a long conversation they told me that I can complain and they don’t care , one of them finally told me his name was Kanan and the other Thanush . Very rude people. Avoid this people and the garage they don’t suppose to be at shell petrol station, serving public with this aggressive behaviour!!!!!
Harriet McQuoid
Dreadful service on multiple occasions. Attendee lies about the gas canisters all be empty. Quite clearly not empty as they have the yellow seal on them, but they can’t be bothered to open the cage to sell them. So frustrating when there are so few places in Cheltenham to get calor canisters.
Dj Giogio
I haven't been here since 2018....improved a lot since my last visit !
Nicely Put
Used to be good. Unlike all other late night off-licencesed places, it has a great range of late night booze. instead of just having 70cl Smirnoff/Bells and all other brand names at Tesco rate plus 12% (so about £18.99) plus full fat and, what's worse, caffeinated Coke at £3.99 twin pack only. Here you could buy different sizes, and different quality for your pocket problems if you have them.Luckily still there hence the 2 stars.Before they had this really sweet guy who maybe wasn't the sharpest nail in the box but he was customer service orientated. Friendly and just a good sign.Now they have this rude gonk who is NEVER there. Always rudely says he needed the toilet. Oh yeah, what about the last six times. Remarkable how my approach gives a note of prescience to his innards! Also no matter how simple the request, re looks baffled and has to go through twice. Now I'm all for getting things right. But 1 20cl vodka that is right next to him. Jeez.Final issue is the garage and the pump labelling you can see why people could fill up diesel with petrol. Look at these pics. Same colour label for diesel and petrol and same colour tubes too!
john hughes
Purchased V power fuel was shocked it was 25p a litre dearer than the ordinary
heather whitmanhwhi
Sound just another petrol station
Sophie Rogers
Staff are rude, pumps are dirty
Driver Mot
Staff dont know what fuel cards they accepting. false advised my fuel card ok but declined on check out
Radu Stefan Lupu
Shell app doesn't offer discount at this store. One day it does, 3 days it doesn't. Some staff are friendly and some are completely from another world. Plus their prices are way up than other petrol stations!!! Avoid this and go somewhere else to avoid the hassle with them
Chazzers Dad
Shell app doesn’t work at this station, so I wasted time and missed out on “points”.I no longer have any loyalty for your brand.
Shell app doesn’t work at this station, so I wasted time and missed out on “points”.I no longer have any loyalty for your brand.
Alan Pearce
Do not use this station to buy VPower unleaded as they charge at least 6/7p more that other Shell stations in Gloucestershire
Mindaugas Stoskus
good service, but i nighmare to get out from in rush hours.
Andy Aldrich
The staff are friendly. Sometimes there's fruit as well as the usual chocolate and crisps. Nice to see a fuel station offering healthy options occasionally.
Adam Nettell
Sells petrol, makes my car go. Not sure what else to say
I’m extremely shocked and disappointed with the rude attitude I have faced today at the station.After some issues with the terminal, I have challenged someone who supposed to serve me (no uniform, no badge), if he knew what he is doing? He told me to shut up on multiple occasions in front of other clients!!. He refused to provide his name, then I took a photo of the badge of the second staff member, just to make sure that I can refer to someone with the correct name. Both of them started shouting and being angry that I dared to take the photo of the badge . They have threatened me that I have to delete the photo and show them my phone if I don’t do this they will call the police just because I took the photo of the badge.I’m shocked and not sure if they were some illegal emigrants or just people who don’t suppose to be there . After a long conversation they told me that I can complain and they don’t care , one of them finally told me his name was Kanan and the other Thanush . Very rude people. Avoid this people and the garage they don’t suppose to be at shell petrol station, serving public with this aggressive behaviour!!!!!
Dreadful service on multiple occasions. Attendee lies about the gas canisters all be empty. Quite clearly not empty as they have the yellow seal on them, but they can’t be bothered to open the cage to sell them. So frustrating when there are so few places in Cheltenham to get calor canisters.
I haven't been here since 2018....improved a lot since my last visit !
Used to be good. Unlike all other late night off-licencesed places, it has a great range of late night booze. instead of just having 70cl Smirnoff/Bells and all other brand names at Tesco rate plus 12% (so about £18.99) plus full fat and, what's worse, caffeinated Coke at £3.99 twin pack only. Here you could buy different sizes, and different quality for your pocket problems if you have them.Luckily still there hence the 2 stars.Before they had this really sweet guy who maybe wasn't the sharpest nail in the box but he was customer service orientated. Friendly and just a good sign.Now they have this rude gonk who is NEVER there. Always rudely says he needed the toilet. Oh yeah, what about the last six times. Remarkable how my approach gives a note of prescience to his innards! Also no matter how simple the request, re looks baffled and has to go through twice. Now I'm all for getting things right. But 1 20cl vodka that is right next to him. Jeez.Final issue is the garage and the pump labelling you can see why people could fill up diesel with petrol. Look at these pics. Same colour label for diesel and petrol and same colour tubes too!
Purchased V power fuel was shocked it was 25p a litre dearer than the ordinary
Sound just another petrol station
Staff are rude, pumps are dirty
Staff dont know what fuel cards they accepting. false advised my fuel card ok but declined on check out
Shell app doesn't offer discount at this store. One day it does, 3 days it doesn't. Some staff are friendly and some are completely from another world. Plus their prices are way up than other petrol stations!!! Avoid this and go somewhere else to avoid the hassle with them
Shell app doesn’t work at this station, so I wasted time and missed out on “points”.I no longer have any loyalty for your brand.
Restaurantji Recommends
Shell app doesn’t work at this station, so I wasted time and missed out on “points”.I no longer have any loyalty for your brand.
Do not use this station to buy VPower unleaded as they charge at least 6/7p more that other Shell stations in Gloucestershire
good service, but i nighmare to get out from in rush hours.
The staff are friendly. Sometimes there's fruit as well as the usual chocolate and crisps. Nice to see a fuel station offering healthy options occasionally.
Sells petrol, makes my car go. Not sure what else to say