Food took ages but was way too sickly, super rude service and the tables were
Lois Simpson
Do not make the trip, shop is closed although no mention of this on the website.
Ana Maria
This place needs a deep clean .Disgusting cups , they should put an effort and clean that floor too is not even busy.Definitely not returning.
Caterina Di Garbo
The place was messy, the tables hadn't been cleared.. what we picked from the menu wasn't available and when we went to use the toilet it was awful. The light wasn't working, the locks weren't working, no toilet paper and no bin. Really disappointing. Won't take the kids again...
B B
My friend and I came here for a dessert, and had a fairly good experience with some areas of improvement. The food itself is what you expect from this style of restaurant: an enormous menu of customisable dessert options, most of which are reasonably priced. We were happy with that. The whole place did feel a bit dirty, so much so that we moved tables in the middle of our visit to find one less sticky. Service wise, while the staff were perfectly pleasant, their card machine and ability to take cash were both broken, forcing us to make an order via their website, which was time consuming and annoying.
Chandru the tamilan
I have tried their another branch where we had a awesome experience but this Gloucester branch is had very worst experience previously i have dine in I haven’t received a proper service how they looking the customers is very disappointing today i placed a order online to take a second chance they accepted my order and status shows the food is being prepared but after 30 minutes i called to the store about my food they said they are preparing it in next 10 minutes they cancelled the order if they are not able to prepare my order why they have to accept it and to cancel after 45 minutes
david l
After this visit I'm crossing Kaspers from my places to eat. Waffles were cold and served on cold plates. They were returned and fresh waffles made. However, sundaes came in a warm coup and melted quickly. My pistachio gelato was iced. Voting with my feet and never going to any kaspers again
Ethan Buster
Was good. But could be better.
Andrew Powell
Expensive for what it is ideal for people with kids
Kate Livingstone
Took my daughter and some friends here for a birthday treat. Had an issue with the table we booked, the customer refused to leave (it was the table set aside for birthdays). Happy to sit at the table without the birthday balloons! The staff were excellent, very friendly and had amazing service. The kids thoroughly enjoyed the food, huge servings and well worth the money. Great time had by all, will be returning for more treats!
Popped in one lunchtime for a little treat. The strawberry sundae was lovely and the small childs ice cream was still too much for my little girl.
Kelsey c
Went for boba and late night munch. Absolutely sh*t! Was seated for more then an hour just for are waffle to be stone cold. The ice cream was missing all of the extras we paid for, waiting over an hour to be told they don't have the toppings and still then a 15 minute wait for ice cream. Bearing in mind we ordered within 5 mins of being there. Staff were rude, toppings were stale when we got them had to scrap all the toppings off for it to be somewhat edible. Oh let's not forget OVER an hour for a boba, A BOBA! Won't be coming back will go elsewhere
Lizzie Barbero Midgley
Sticky tables one gluten free option and quite overpriced took ages BUT very tasty and lovely and cool ❤️❤️
muhammad mehar
Really fast service good food and nice and clean place. I love it❤️❤️❤️❤️❤️❤️❤️
Seb Counsell
Paid 12 quid for a waffle and 10 for a cake that took nearly an hour to be delivered was stone cold and tasted like cardboard, driver got lost several times. Absolute waste of money wouldn't ever order again.
Food took ages but was way too sickly, super rude service and the tables were
Do not make the trip, shop is closed although no mention of this on the website.
This place needs a deep clean .Disgusting cups , they should put an effort and clean that floor too is not even busy.Definitely not returning.
The place was messy, the tables hadn't been cleared.. what we picked from the menu wasn't available and when we went to use the toilet it was awful. The light wasn't working, the locks weren't working, no toilet paper and no bin. Really disappointing. Won't take the kids again...
My friend and I came here for a dessert, and had a fairly good experience with some areas of improvement. The food itself is what you expect from this style of restaurant: an enormous menu of customisable dessert options, most of which are reasonably priced. We were happy with that. The whole place did feel a bit dirty, so much so that we moved tables in the middle of our visit to find one less sticky. Service wise, while the staff were perfectly pleasant, their card machine and ability to take cash were both broken, forcing us to make an order via their website, which was time consuming and annoying.
I have tried their another branch where we had a awesome experience but this Gloucester branch is had very worst experience previously i have dine in I haven’t received a proper service how they looking the customers is very disappointing today i placed a order online to take a second chance they accepted my order and status shows the food is being prepared but after 30 minutes i called to the store about my food they said they are preparing it in next 10 minutes they cancelled the order if they are not able to prepare my order why they have to accept it and to cancel after 45 minutes
After this visit I'm crossing Kaspers from my places to eat. Waffles were cold and served on cold plates. They were returned and fresh waffles made. However, sundaes came in a warm coup and melted quickly. My pistachio gelato was iced. Voting with my feet and never going to any kaspers again
Was good. But could be better.
Expensive for what it is ideal for people with kids
Took my daughter and some friends here for a birthday treat. Had an issue with the table we booked, the customer refused to leave (it was the table set aside for birthdays). Happy to sit at the table without the birthday balloons! The staff were excellent, very friendly and had amazing service. The kids thoroughly enjoyed the food, huge servings and well worth the money. Great time had by all, will be returning for more treats!
Restaurantji Recommends
Popped in one lunchtime for a little treat. The strawberry sundae was lovely and the small childs ice cream was still too much for my little girl.
Went for boba and late night munch. Absolutely sh*t! Was seated for more then an hour just for are waffle to be stone cold. The ice cream was missing all of the extras we paid for, waiting over an hour to be told they don't have the toppings and still then a 15 minute wait for ice cream. Bearing in mind we ordered within 5 mins of being there. Staff were rude, toppings were stale when we got them had to scrap all the toppings off for it to be somewhat edible. Oh let's not forget OVER an hour for a boba, A BOBA! Won't be coming back will go elsewhere
Sticky tables one gluten free option and quite overpriced took ages BUT very tasty and lovely and cool ❤️❤️
Really fast service good food and nice and clean place. I love it❤️❤️❤️❤️❤️❤️❤️
Paid 12 quid for a waffle and 10 for a cake that took nearly an hour to be delivered was stone cold and tasted like cardboard, driver got lost several times. Absolute waste of money wouldn't ever order again.