We stayed in 'Gallery' for 3 nights; in booking the dinner reservation i very briefly mentioned 'birthday', awaiting us was a welcome birthday card and at dinner a nice birthday petit fours (and candle) was presented to the table. The Room (first floor up the turret staircase) was spacious and nicely presented. Varity of coffee, teas and homemade flapjacks were provided (and topped up each day). Molton Brown toiletries, and big fluffy towels - real body size, (not a half hearted hand towel!). Slippers and bathrobes. Couple of observations about the room - I would have preferred a shower cap to the eye mask provided, and with increasing osteoarthritis I realise that in future I need to book easy access shower - the access to the over bath shower was on the limit to Mr S's mobility. The location in Tetbury was excellent, with a full hotel the car parking area - with the trend to larger cars - gets full very quickly (we were always lucky). The garden area lovely and peaceful. Breakfast had an extensive hot menu and good buffet with fresh pastries, cereals etc. We had one evening meal at the hotel starter of crab on brioche; filet steak and stone bass - we each said our choices were delicious; pudding was lychee panacotta - smooth and very tasty. Supporting act was a bottle of New Zealand SB, which was excellent. Visit again? Yes definitely but we may well have to try some of the other Hotels in the Cotswold Inn family. Well located for Highgrove; Westonbirt Arboretum and Rodmartin Manor. Lovely stay, thank you to everyone.
sactotravel
The hotel is lovely with a nice breakfast and committed staff. However, the rooms are tiny. Ours was on the third floor (it is only a three floor hotel with no elevators and steep stair cases) and it was hot. When we opened the windows the main street was below. There was a great deal of noise all night - traffic and people strolling the streets. The choice was to bake in bed or be up all night with noise. The hotel could provide us no solution.
Alex450212
We were in Swallow, on the front of the hotel. Very comfy and clean. However for a four star hotel I would have expected a fridge and safe. Breakfast was included in the price and was fine. There is an attractive lawn and seating area at the back of the hotel. All in all, a pleasant stay.
Elisabeth281985
A beautiful hotel in the centre of Tetbury. Cosy rooms with everything you could need, a delicious breakfast included and a lovely ambience throughout the hotel. We had dinner too, a varied, interesting and delicious menu. Friendly and helpful team. Perfect location. Finally, super dog friendly!
CarolK309
I was looking forward to this stay, visiting family. When I arrived, I experienced my first disappointment while asking where to park since all the parking spots were taken. The young lady at the reception replied sternly. “I’m afraid we cannot offer another option”. Then I get the spire room… stairs, then stairs behind the door and up to the room. Had to call service in the middle of the night for bugs who looked like cockroaches. I must say that the manager on duty by night was extremely helpful and understanding. Note that the room was nicely appointed, but the hand shower did not work. The next day I spoke with the manager at the reception who explained to me it was not cockroaches, but wood lice. And in order to be fully honest, she offered to change rooms or to vacuum properly the room. I wanted to be constructive. I chose the latter. We had a drink with my family at the bar and the Spanish bar was quite rude to my elderly mother when she took time to choose her drink. We also had lunch at the restaurant and I must see it is my best experience at this hotel. Food was very tasty and service extremely friendly, and what you would expect in such a hotel. The last strike came from the reception. When I realized there was a mistake in my reservation through Booking.com and I had to leave one day earlier. The gentleman called Mark had a disdainful and annoying attitude all the way. He said “we offer no refunds but you are free to leave”. Appalling. He refused to give me my credit card receipt (claiming there are no receipts when paying with a phone which was not the case in any of the shops we visited in Tetbury) and I did not get the final invoice with the detailed expenses billed on the room (bar + restaurant) so I was unable to check anything. He claimed there was one more day to go. Always with an extremely patronizing tone. I must add that Booking.com said it was up to the hotel to decide and the hotel decided to charge me for the last unspent night. I cannot express the level of disappointment I experienced. I travel quite often for work but must say I never experienced such a level of disrespect for customers.
Journey15053101176
Myself and two friends had lunch here on July 31st, prior to a visit to Highgrove. This was not my first visit here saw I was really looking forward to it. The Close did NOT disappoint! Everything was nigh-on perfect. The ambiance, the housekeeping, the friendly staff, the service and the food!. I would highly recommend The Close at Tetbury.
BecciGlos
Beautifully presented hotel; inside and out. We had such friendly service and it had a lovely atmosphere. Good drinks. Good views, either overlooking terrace or high street. Dog friendly. Well stocked bar. Various bar snacks. Conveniently located.
23TracyH
Lovely welcome even though we arrived late . The restaurant was excellent , the food was delicious Every member of staff was friendly and professional . We had a wonderful room ( Deko) which we would book again now . I give this beautiful hotel six stars . We had a lovely stay and will be back .
helenm851
Lovely hotel for a stay, great reception staff, super rooms. Unfortunately the restaurant lets it down. The service at lunchtime was poor even though the hotel was not busy. One of the courses had to be returned and not fully credited as one would have expected. A replacement meal was not taken due to the slowness of service.
brucetony
I booked the Afternoon Tea as a treat for my sister's 60th Birthday. We were seated at a table in the garden area as requested. Lovely setting and fairly busy. We ordered the afternoon tea including the Gin & Tonic for £35, and were each served with 3 x finger sandwiches, 2 scones (1 plain, 1 fruit) with jam & cream, a meringue, a tiny brownie, and tiny choc éclair. Disappointing, as I've had better at less expensive venues. Obviously the location and reputation hikes the price.
Just a perfect peaceful haven.We we’re given a wonderful room, The Owl, so spacious and beautifully decorated. The whole experience was a delight, cannot recommend enough.The garden and terrace are a delight. Food and service were really first class. A perfect getaway .
rscanlan2017
Genuine Cotswolds experience The Close in Tetbury is a 500 year old hotel that is so genuine and unique. Great experience and we had a last minute surprise to find out it is 3 minutes away from the Poldark house! Food was excellent and staff were friendly.
Google user
As an avid explorer of the culinary realm, I recently found myself at The Close, a dining establishment nestled within the heart of town. Eager to uncover the true essence of this establishment, I embarked on an evening of gastronomic exploration. While the experience proved to be a mixed bag, with moments of delight and minor disappointments, I am compelled to share my honest appraisal of the affair.\\n\\nTo commence the culinary odyssey, we opted for the Isle of Wight Tomato Salad as a prelude to our meal. Alas, what arrived was a modest assemblage that left much to be desired. Merely slicing tomatoes and adorning them with a drizzle of basil oil and scattered bits hardly constitutes a salad of note. Regrettably, this offering lacked the harmonious interplay of flavors and textures that one would expect from such a dish. It is safe to say that something crucial was amiss, leaving me yearning for a more enticing inception.\\n\\nMoving on to the main course, we ventured into the realm of Peas Ravioli. While the portion size was commendable, the dish became an overpowering symphony of peas, diminishing its potential to truly captivate the discerning palate. Unless one possesses an insatiable passion for the verdant legume, I would cautiously advise against indulging in this particular creation. Though valiant in its intent, the final execution fell short of the desired balance, leaving one yearning for a more nuanced experience.\\n\\nHowever, amidst these gustatory tribulations, a few redeeming qualities managed to emerge. The staff, with their affable nature and attentive service, left an indelible impression. The ambiance of The Close is undeniably alluring, cultivating an atmosphere of refined elegance that sets the stage for a memorable dining affair. Yet, it is essential to acknowledge that the addition of a service charge without solicitation, particularly at a premium price point, detracts from the overall luster and quality of the establishment.\\n\\nMoreover, one cannot disregard the establishment's commendable collection of wines, which offers oenophiles a chance to explore and pair libations with their chosen fare. In terms of pricing, The Close aligns itself fairly with other dining establishments in the town, ensuring that patrons are not subjected to undue financial strain.\\n\\nIn conclusion, I would venture to recommend The Close as a convenient choice for those seeking the ease and proximity of a hotel dining experience.
Y6120TYmikee
What a rip off, we had paid £690.00 for 2 nights Dinner bed and breakfast. our room was very comfortable, although other friends staying complained about the standard of their rooms and were moved into a better room the following day after a struggle. on our second night dinner we joined a friends table, who unknowingly paid for my wife and I meal, the Hotel were aware of my pre paid dinner but still allowed him to be charged for all of us at the table. When I came to finally pay for my extra's I was informed that by the receptionist who give me the final Invoice, that I had not used the pre paid £80 dinner allowance the night before, which I now believed left me in Credit to use against the other payments such as Lunch and drinks, How wrong I was, I had to pay an addition charge £63.44 for items I had purchased whilst staying in the Hotel and was unable to off set the £80 dinner credit against my lunch. The rip off is, the Hotel has my £80 plus £63.44 additional charge spent on food in the Hotel. If you decide to stay at the Chase Hotel do not pay in advance for anything for fear of being RIPPED OFF with no come back as they already have your money.
jenlef0901
Oh my goodness, what a place to stay! This was a birthday day/night away for my partner and upon arrival at our actual booked hotel they hadn’t actually kept a room for us… so I called The Close Hotel and they were incredibly helpful and welcoming offering us a room at short notice at a great price. Arrived to a beautiful hotel in the sunshine and checked in to a lovely clean room and lush bed! After settling in we sat in the garden drinking cocktails and soaking up the relaxed atmosphere. We then ate in the restaurant and chose the Chateubriand steak and it was cooked to perfection. The staff were friendly, the room was lovely, the food was gorgeous. The delicious breakfast in the morning set us up for the day and the 11am checkout was just what we needed. All in all a really wonderful stay at a beautiful hotel we will most definitely return to and recommend highly to everyone! I can’t say thank you enough.
We stayed in 'Gallery' for 3 nights; in booking the dinner reservation i very briefly mentioned 'birthday', awaiting us was a welcome birthday card and at dinner a nice birthday petit fours (and candle) was presented to the table. The Room (first floor up the turret staircase) was spacious and nicely presented. Varity of coffee, teas and homemade flapjacks were provided (and topped up each day). Molton Brown toiletries, and big fluffy towels - real body size, (not a half hearted hand towel!). Slippers and bathrobes. Couple of observations about the room - I would have preferred a shower cap to the eye mask provided, and with increasing osteoarthritis I realise that in future I need to book easy access shower - the access to the over bath shower was on the limit to Mr S's mobility. The location in Tetbury was excellent, with a full hotel the car parking area - with the trend to larger cars - gets full very quickly (we were always lucky). The garden area lovely and peaceful. Breakfast had an extensive hot menu and good buffet with fresh pastries, cereals etc. We had one evening meal at the hotel starter of crab on brioche; filet steak and stone bass - we each said our choices were delicious; pudding was lychee panacotta - smooth and very tasty. Supporting act was a bottle of New Zealand SB, which was excellent. Visit again? Yes definitely but we may well have to try some of the other Hotels in the Cotswold Inn family. Well located for Highgrove; Westonbirt Arboretum and Rodmartin Manor. Lovely stay, thank you to everyone.
The hotel is lovely with a nice breakfast and committed staff. However, the rooms are tiny. Ours was on the third floor (it is only a three floor hotel with no elevators and steep stair cases) and it was hot. When we opened the windows the main street was below. There was a great deal of noise all night - traffic and people strolling the streets. The choice was to bake in bed or be up all night with noise. The hotel could provide us no solution.
We were in Swallow, on the front of the hotel. Very comfy and clean. However for a four star hotel I would have expected a fridge and safe. Breakfast was included in the price and was fine. There is an attractive lawn and seating area at the back of the hotel. All in all, a pleasant stay.
A beautiful hotel in the centre of Tetbury. Cosy rooms with everything you could need, a delicious breakfast included and a lovely ambience throughout the hotel. We had dinner too, a varied, interesting and delicious menu. Friendly and helpful team. Perfect location. Finally, super dog friendly!
I was looking forward to this stay, visiting family. When I arrived, I experienced my first disappointment while asking where to park since all the parking spots were taken. The young lady at the reception replied sternly. “I’m afraid we cannot offer another option”. Then I get the spire room… stairs, then stairs behind the door and up to the room. Had to call service in the middle of the night for bugs who looked like cockroaches. I must say that the manager on duty by night was extremely helpful and understanding. Note that the room was nicely appointed, but the hand shower did not work. The next day I spoke with the manager at the reception who explained to me it was not cockroaches, but wood lice. And in order to be fully honest, she offered to change rooms or to vacuum properly the room. I wanted to be constructive. I chose the latter. We had a drink with my family at the bar and the Spanish bar was quite rude to my elderly mother when she took time to choose her drink. We also had lunch at the restaurant and I must see it is my best experience at this hotel. Food was very tasty and service extremely friendly, and what you would expect in such a hotel. The last strike came from the reception. When I realized there was a mistake in my reservation through Booking.com and I had to leave one day earlier. The gentleman called Mark had a disdainful and annoying attitude all the way. He said “we offer no refunds but you are free to leave”. Appalling. He refused to give me my credit card receipt (claiming there are no receipts when paying with a phone which was not the case in any of the shops we visited in Tetbury) and I did not get the final invoice with the detailed expenses billed on the room (bar + restaurant) so I was unable to check anything. He claimed there was one more day to go. Always with an extremely patronizing tone. I must add that Booking.com said it was up to the hotel to decide and the hotel decided to charge me for the last unspent night. I cannot express the level of disappointment I experienced. I travel quite often for work but must say I never experienced such a level of disrespect for customers.
Myself and two friends had lunch here on July 31st, prior to a visit to Highgrove. This was not my first visit here saw I was really looking forward to it. The Close did NOT disappoint! Everything was nigh-on perfect. The ambiance, the housekeeping, the friendly staff, the service and the food!. I would highly recommend The Close at Tetbury.
Beautifully presented hotel; inside and out. We had such friendly service and it had a lovely atmosphere. Good drinks. Good views, either overlooking terrace or high street. Dog friendly. Well stocked bar. Various bar snacks. Conveniently located.
Lovely welcome even though we arrived late . The restaurant was excellent , the food was delicious Every member of staff was friendly and professional . We had a wonderful room ( Deko) which we would book again now . I give this beautiful hotel six stars . We had a lovely stay and will be back .
Lovely hotel for a stay, great reception staff, super rooms. Unfortunately the restaurant lets it down. The service at lunchtime was poor even though the hotel was not busy. One of the courses had to be returned and not fully credited as one would have expected. A replacement meal was not taken due to the slowness of service.
I booked the Afternoon Tea as a treat for my sister's 60th Birthday. We were seated at a table in the garden area as requested. Lovely setting and fairly busy. We ordered the afternoon tea including the Gin & Tonic for £35, and were each served with 3 x finger sandwiches, 2 scones (1 plain, 1 fruit) with jam & cream, a meringue, a tiny brownie, and tiny choc éclair. Disappointing, as I've had better at less expensive venues. Obviously the location and reputation hikes the price.
Restaurantji Recommends
Just a perfect peaceful haven.We we’re given a wonderful room, The Owl, so spacious and beautifully decorated. The whole experience was a delight, cannot recommend enough.The garden and terrace are a delight. Food and service were really first class. A perfect getaway .
Genuine Cotswolds experience The Close in Tetbury is a 500 year old hotel that is so genuine and unique. Great experience and we had a last minute surprise to find out it is 3 minutes away from the Poldark house! Food was excellent and staff were friendly.
As an avid explorer of the culinary realm, I recently found myself at The Close, a dining establishment nestled within the heart of town. Eager to uncover the true essence of this establishment, I embarked on an evening of gastronomic exploration. While the experience proved to be a mixed bag, with moments of delight and minor disappointments, I am compelled to share my honest appraisal of the affair.\\n\\nTo commence the culinary odyssey, we opted for the Isle of Wight Tomato Salad as a prelude to our meal. Alas, what arrived was a modest assemblage that left much to be desired. Merely slicing tomatoes and adorning them with a drizzle of basil oil and scattered bits hardly constitutes a salad of note. Regrettably, this offering lacked the harmonious interplay of flavors and textures that one would expect from such a dish. It is safe to say that something crucial was amiss, leaving me yearning for a more enticing inception.\\n\\nMoving on to the main course, we ventured into the realm of Peas Ravioli. While the portion size was commendable, the dish became an overpowering symphony of peas, diminishing its potential to truly captivate the discerning palate. Unless one possesses an insatiable passion for the verdant legume, I would cautiously advise against indulging in this particular creation. Though valiant in its intent, the final execution fell short of the desired balance, leaving one yearning for a more nuanced experience.\\n\\nHowever, amidst these gustatory tribulations, a few redeeming qualities managed to emerge. The staff, with their affable nature and attentive service, left an indelible impression. The ambiance of The Close is undeniably alluring, cultivating an atmosphere of refined elegance that sets the stage for a memorable dining affair. Yet, it is essential to acknowledge that the addition of a service charge without solicitation, particularly at a premium price point, detracts from the overall luster and quality of the establishment.\\n\\nMoreover, one cannot disregard the establishment's commendable collection of wines, which offers oenophiles a chance to explore and pair libations with their chosen fare. In terms of pricing, The Close aligns itself fairly with other dining establishments in the town, ensuring that patrons are not subjected to undue financial strain.\\n\\nIn conclusion, I would venture to recommend The Close as a convenient choice for those seeking the ease and proximity of a hotel dining experience.
What a rip off, we had paid £690.00 for 2 nights Dinner bed and breakfast. our room was very comfortable, although other friends staying complained about the standard of their rooms and were moved into a better room the following day after a struggle. on our second night dinner we joined a friends table, who unknowingly paid for my wife and I meal, the Hotel were aware of my pre paid dinner but still allowed him to be charged for all of us at the table. When I came to finally pay for my extra's I was informed that by the receptionist who give me the final Invoice, that I had not used the pre paid £80 dinner allowance the night before, which I now believed left me in Credit to use against the other payments such as Lunch and drinks, How wrong I was, I had to pay an addition charge £63.44 for items I had purchased whilst staying in the Hotel and was unable to off set the £80 dinner credit against my lunch. The rip off is, the Hotel has my £80 plus £63.44 additional charge spent on food in the Hotel. If you decide to stay at the Chase Hotel do not pay in advance for anything for fear of being RIPPED OFF with no come back as they already have your money.
Oh my goodness, what a place to stay! This was a birthday day/night away for my partner and upon arrival at our actual booked hotel they hadn’t actually kept a room for us… so I called The Close Hotel and they were incredibly helpful and welcoming offering us a room at short notice at a great price. Arrived to a beautiful hotel in the sunshine and checked in to a lovely clean room and lush bed! After settling in we sat in the garden drinking cocktails and soaking up the relaxed atmosphere. We then ate in the restaurant and chose the Chateubriand steak and it was cooked to perfection. The staff were friendly, the room was lovely, the food was gorgeous. The delicious breakfast in the morning set us up for the day and the 11am checkout was just what we needed. All in all a really wonderful stay at a beautiful hotel we will most definitely return to and recommend highly to everyone! I can’t say thank you enough.