I have not ordered from pizza hut in several years. My friend recommended as he said Pizza Hut have had a revamp and boy was he right!Delivered within 25 min, piping hot food and fresh and the pizza packed full of toppings. Everything was delicious.Highly recommend based on this experience.
Emma Turner
DO NOT ORDER FROM HERE. They refused to refund my order after I called and explained a mistake had occurred.I normally order from the Caterham Pizza Hut and although they don’t always pick up the phone, they always apologise and care about their customers.I wanted to order last Friday as I couldn’t leave the house because of flu. My local hut said “currently unable to deliver”. So I ordered from the next nearest, this one.I selected “delivery” which the website accepted and allowed me to choose. I got a confirmation email then stating “this is for collection”. I called to inform them of the mistake and was told they couldn’t deliver because it was “out of area”.I explained my situation and the man refused to send it out for delivery and got more and more irate until he was yelling down the phone at me. I explained that I was ill and couldn’t leave the house, I begged him to make an exception but he refused and stated “it’s out of area”, (a whole 7 minute drive).He told me to contact Pizza Hut customer care. I did. I’ve now had seven emails all telling me with many sorrys that the order was declined so I will not get a refund.I have no words. No customer care. No concern for their customers. If you can’t pick up they’ll keep your money and blame you, not the system that made the mistake.If you want to be badly treated, yelled at and have your money taken - this place is for you.
**
Quality is terrible and not what pizza hut used to be years ago. The dough was hard and undercooked, no tomatoe sauce or cheese on one pizza, ground beef tasted off, toppings were not fresh and burnt, cheese stuff crust was tasteless cheese, overall quality is poor, cheap ingredients.
Cherisse Philips
Terrible customer service took my order wrong, had me wait 45 mins in the shop, offered me free food as compensation and gave it to another customer because they were also complaining and then told me it was no longer available. Offered me a fizzy drink instead -
Rupali Patel
Worst service ever. Second time pizza hasn’t arrive for delivery and no one answers the
Light
Everytime I order from here it takes well over an hour to get delivered.Both Papa John's and Domino's always deliver to me within 45 minutes. I live fairly close too.
Departure32730829977
Polish manager or staff was rude and asked me whether I was ready to order in an unpleasant way. Will complain to HQ about him. He was shouting at his own staff and the food prep area was a total mess and disorganised. The chap will be flagged next time I visit this place.
muhammad adeel
Perfect for collection. Pizza was very nice
Malik Nomi
Amazing food. Jojo gave best customer Service.
Rakesh Gupta
The pizza is always fresh and tasty, whether collecting or having it delivered. If you don't have a voucher or a promotion code, the prices are too high! It is easy to find deals and discount codes online.
Terrible customer service I ordered online and selected collection by mistake and they wouldn’t deliver to me just said take it up with customer services (who take 3 days to get back to you) at home with a sick little one so unable to leave the house.
Sean Curran
Save yourself the hassle...Once you order online and pay, they inform you they don't do delivery..you have to collect your pizza...they do not do refunds unless you go through customer services and you will have to wait..pizza was nice but what a hassle!...Pizza Delivery that DO NOT Deliver!...Better options in Coulsdon are definately available.. Give it a year and that shop will either be an Estate Agent or another Chicken Shop.
Carmen Montilla
Good food and service. I order buy the pizza hut app ..polite driver and service.
Daniel Stan
Nice place, good food and welcoming staff. I’ll be back!
Michael Joseph
Pizza Hut is all good, I've tried various pizzas and chicken sides were fine.However I am also reviewing Wing Street which has the same address as Pizza Hut, I ordered Jalapeño, Cheese and Wedges type meal and the wedges were undercooked so that was disappointing.
I have not ordered from pizza hut in several years. My friend recommended as he said Pizza Hut have had a revamp and boy was he right!Delivered within 25 min, piping hot food and fresh and the pizza packed full of toppings. Everything was delicious.Highly recommend based on this experience.
DO NOT ORDER FROM HERE. They refused to refund my order after I called and explained a mistake had occurred.I normally order from the Caterham Pizza Hut and although they don’t always pick up the phone, they always apologise and care about their customers.I wanted to order last Friday as I couldn’t leave the house because of flu. My local hut said “currently unable to deliver”. So I ordered from the next nearest, this one.I selected “delivery” which the website accepted and allowed me to choose. I got a confirmation email then stating “this is for collection”. I called to inform them of the mistake and was told they couldn’t deliver because it was “out of area”.I explained my situation and the man refused to send it out for delivery and got more and more irate until he was yelling down the phone at me. I explained that I was ill and couldn’t leave the house, I begged him to make an exception but he refused and stated “it’s out of area”, (a whole 7 minute drive).He told me to contact Pizza Hut customer care. I did. I’ve now had seven emails all telling me with many sorrys that the order was declined so I will not get a refund.I have no words. No customer care. No concern for their customers. If you can’t pick up they’ll keep your money and blame you, not the system that made the mistake.If you want to be badly treated, yelled at and have your money taken - this place is for you.
Quality is terrible and not what pizza hut used to be years ago. The dough was hard and undercooked, no tomatoe sauce or cheese on one pizza, ground beef tasted off, toppings were not fresh and burnt, cheese stuff crust was tasteless cheese, overall quality is poor, cheap ingredients.
Terrible customer service took my order wrong, had me wait 45 mins in the shop, offered me free food as compensation and gave it to another customer because they were also complaining and then told me it was no longer available. Offered me a fizzy drink instead -
Worst service ever. Second time pizza hasn’t arrive for delivery and no one answers the
Everytime I order from here it takes well over an hour to get delivered.Both Papa John's and Domino's always deliver to me within 45 minutes. I live fairly close too.
Polish manager or staff was rude and asked me whether I was ready to order in an unpleasant way. Will complain to HQ about him. He was shouting at his own staff and the food prep area was a total mess and disorganised. The chap will be flagged next time I visit this place.
Perfect for collection. Pizza was very nice
Amazing food. Jojo gave best customer Service.
The pizza is always fresh and tasty, whether collecting or having it delivered. If you don't have a voucher or a promotion code, the prices are too high! It is easy to find deals and discount codes online.
Restaurantji Recommends
Terrible customer service I ordered online and selected collection by mistake and they wouldn’t deliver to me just said take it up with customer services (who take 3 days to get back to you) at home with a sick little one so unable to leave the house.
Save yourself the hassle...Once you order online and pay, they inform you they don't do delivery..you have to collect your pizza...they do not do refunds unless you go through customer services and you will have to wait..pizza was nice but what a hassle!...Pizza Delivery that DO NOT Deliver!...Better options in Coulsdon are definately available.. Give it a year and that shop will either be an Estate Agent or another Chicken Shop.
Good food and service. I order buy the pizza hut app ..polite driver and service.
Nice place, good food and welcoming staff. I’ll be back!
Pizza Hut is all good, I've tried various pizzas and chicken sides were fine.However I am also reviewing Wing Street which has the same address as Pizza Hut, I ordered Jalapeño, Cheese and Wedges type meal and the wedges were undercooked so that was disappointing.