AVOID THIS PLACE.Doors were open, lights were on. We ordered through the Boxpark QR Code and the order was processed and we waited for 25 minutes before heading back to the shop only to be told that they were closed.They had no intention of refunding us, just shutting and leaving with our money. The staff were rude and unapologetic, and only refunded us when we demanded it.Never waste your time or money here.
nicole douglas
Accepted my order as they were closing waited 30mins then they said oh we aren't open. Why are you accepting orders and charging people when they are closed! Absolutely disgusting no customer
marija samukic
Really disappointed.. coming here and eat so many times, but this is the last time !! They changed quality of food.. chorizo is terrible, texture and taste absolutely something you don’t want to eat!! steak so thin so become cold in 5min, and not nice taste!!
Marija S
Really disappointed.. coming here and eat so many times, but this is the last time !! They changed quality of food.. chorizo is terrible, texture and taste absolutely something you don’t want to eat!! steak so thin so become cold in 5min, and not nice taste!
trevorsterling
The food has really gone down hill. Steak thin, chewy & cold . Chorizo not pre sliced and tough to cut through and not nice taste. Think this was all pre frozen . Ribs also fatty . Have eaten here many times before but not again - they need a re-think , something has gone wrong here .
Elle Rae
Ate here today , steak was banging! Chips were banging! Lovely bit of grub
Hayley Josiah
Used to come here when first opened, steak was tender and tasty. Not sure what's happened but my 2nd try in 3months as steak has been really tough. Staff also not the best at taking orders or familiar with menu. A shame but will be my last steak from here.
Byron Lee
Had the burger and chips it was very tasty. The chips were a little greasy for my liking but still very nice. The deal did seem a bit pricey at £16 but then compared to other burger chains it was about right.
Guy Oliver
Ordered the chicken & rib mixed grill. After 20 mins (everyone else’s food came from the other box park providers in 10), it was the wrong order (beef grill). He apologised and said he would remake. After another 20 minutes, I collected dried out chicken wings and ribs.When I showed him the photo of the marinaded ribs & wings, he got out two bottles of sauce and squirted them over the meat. Then I reminded him he forgot the chimi churi. The meat was cold.I’m not a fussy eater, but trash food and trash service.
Tony Wi Mitsuru
Absolutely disappointed this time with this place. Steak was tasteless and definitely frozen before. Ribs were dry and super overcooked, chips were soggy and unseasoned. Burger smelled like canned dog food, which is a shame as last time when we ordered same stuff it was incredibly delicious. Whoever cooked the food for us should not be in the kitchen and whoever does quality control needs to be retrained. Not ordering or coming back again.
Absolutely disappointed this time with this place. Steak was tasteless and definitely frozen before. Ribs were dry and super overcooked, chips were soggy and unseasoned. Burger smelled like canned dog food, which is a shame as last time when we ordered same stuff it was incredibly delicious. Whoever cooked the food for us should not be in the kitchen and whoever does quality control needs to be retrained. Not ordering or coming back again. We don’t have much steak houses in the area so I really thought it would be my place go to but sadly you guys messed it up.
C K
Last time eating here. Meat not cooked to the point (medium). The middle of it was well done and the edges were rare, almost blue. Also cold, despite just being made. How is that even possible? Chewy, basic salad. Only saving grace was the sauce, but overall pretty bad.
Marco Vanali
Fries are good, salad is ok, and the meat as well. Unfortunately the steak it is not tender as I wish. Could be
Masud Ahmad
They don’t even deserve 1 star. Rubbish food, gave me food poisoning. Boxpark need to kick them out ASAP
Ana
We ordered the £10 Lunch deal ? Steak with ? plus ?. It was good but it was not tender, it’s like a bubble gum, if you order, just ask to slice it smaller and it’s easier to chew… the chimichurri sauce was really good. All I can think why the meat was so hard, it’s Bec it’s a meal deal. Maybe if we ordered the different steaks not on the deal, it would have been tender. But I’m still coming back.
AVOID THIS PLACE.Doors were open, lights were on. We ordered through the Boxpark QR Code and the order was processed and we waited for 25 minutes before heading back to the shop only to be told that they were closed.They had no intention of refunding us, just shutting and leaving with our money. The staff were rude and unapologetic, and only refunded us when we demanded it.Never waste your time or money here.
Accepted my order as they were closing waited 30mins then they said oh we aren't open. Why are you accepting orders and charging people when they are closed! Absolutely disgusting no customer
Really disappointed.. coming here and eat so many times, but this is the last time !! They changed quality of food.. chorizo is terrible, texture and taste absolutely something you don’t want to eat!! steak so thin so become cold in 5min, and not nice taste!!
Really disappointed.. coming here and eat so many times, but this is the last time !! They changed quality of food.. chorizo is terrible, texture and taste absolutely something you don’t want to eat!! steak so thin so become cold in 5min, and not nice taste!
The food has really gone down hill. Steak thin, chewy & cold . Chorizo not pre sliced and tough to cut through and not nice taste. Think this was all pre frozen . Ribs also fatty . Have eaten here many times before but not again - they need a re-think , something has gone wrong here .
Ate here today , steak was banging! Chips were banging! Lovely bit of grub
Used to come here when first opened, steak was tender and tasty. Not sure what's happened but my 2nd try in 3months as steak has been really tough. Staff also not the best at taking orders or familiar with menu. A shame but will be my last steak from here.
Had the burger and chips it was very tasty. The chips were a little greasy for my liking but still very nice. The deal did seem a bit pricey at £16 but then compared to other burger chains it was about right.
Ordered the chicken & rib mixed grill. After 20 mins (everyone else’s food came from the other box park providers in 10), it was the wrong order (beef grill). He apologised and said he would remake. After another 20 minutes, I collected dried out chicken wings and ribs.When I showed him the photo of the marinaded ribs & wings, he got out two bottles of sauce and squirted them over the meat. Then I reminded him he forgot the chimi churi. The meat was cold.I’m not a fussy eater, but trash food and trash service.
Absolutely disappointed this time with this place. Steak was tasteless and definitely frozen before. Ribs were dry and super overcooked, chips were soggy and unseasoned. Burger smelled like canned dog food, which is a shame as last time when we ordered same stuff it was incredibly delicious. Whoever cooked the food for us should not be in the kitchen and whoever does quality control needs to be retrained. Not ordering or coming back again.
Restaurantji Recommends
Absolutely disappointed this time with this place. Steak was tasteless and definitely frozen before. Ribs were dry and super overcooked, chips were soggy and unseasoned. Burger smelled like canned dog food, which is a shame as last time when we ordered same stuff it was incredibly delicious. Whoever cooked the food for us should not be in the kitchen and whoever does quality control needs to be retrained. Not ordering or coming back again. We don’t have much steak houses in the area so I really thought it would be my place go to but sadly you guys messed it up.
Last time eating here. Meat not cooked to the point (medium). The middle of it was well done and the edges were rare, almost blue. Also cold, despite just being made. How is that even possible? Chewy, basic salad. Only saving grace was the sauce, but overall pretty bad.
Fries are good, salad is ok, and the meat as well. Unfortunately the steak it is not tender as I wish. Could be
They don’t even deserve 1 star. Rubbish food, gave me food poisoning. Boxpark need to kick them out ASAP
We ordered the £10 Lunch deal ? Steak with ? plus ?. It was good but it was not tender, it’s like a bubble gum, if you order, just ask to slice it smaller and it’s easier to chew… the chimichurri sauce was really good. All I can think why the meat was so hard, it’s Bec it’s a meal deal. Maybe if we ordered the different steaks not on the deal, it would have been tender. But I’m still coming back.