Diners in Croydon

“I ordered a takeaway from Frankie and Bennys and one of the items that was sent was the wrong item. So I called the restaurant and spoke to James (the manager) who said that he would re-do the whole order plus keep all the original items at no extra cost, as long as I could come and collect the new items. I was very impressed with the way that James resolved my issue. That’s excellent customer service right there. I would like to thank James once again for resolving this issue, even better than I thought possible. Sunil”