I ordered a takeaway from Frankie and Bennys and one of the items that was sent was the wrong item. So I called the restaurant and spoke to James (the manager) who said that he would re-do the whole order plus keep all the original items at no extra cost, as long as I could come and collect the new items. I was very impressed with the way that James resolved my issue. That’s excellent customer service right there. I would like to thank James once again for resolving this issue, even better than I thought possible. Sunil
Sophie D
Food was awful Pizza was cold Service was poor Very disappointed was the whole experience It’s a shame as used to be very good.
lovetee66
Food wasn't very nice hotdog was rock hard as was the bun it came in fries were tasteless the only good thing was the milkshake ?
Lotus M
We had a reservation at 3:15 on GCSE results day because we wanted to get free pizza. The manager came out yelling at us all and was very rude, he told us to come back in an hour without providing an explanation. This meant we had to wait outside for an hour in the rain whilst very hungry. After an hour we went inside only to find out they had run out of pizza. This meant we were unable to claim the free lunch that was offered and instead had to go elsewhere. The manager was very rude and yelled at multiple of us and did not give us all the information he had, meaning we were confused the entire time. I would not recommend eating here. This did not only happen to my group but also affected the numerous other students waiting to claim their free pizza.
Syah Chokwane
Do you still doubt when you hear people say Mrs Angela Orsborne is the Best when it comes to Online trading and earning of good profits? then I tell you today doubt no more because with Mrs Angela Orsborne, your trading is safe and secure. she Is the only account manager I know that can help you to earn $10,000 every week with just a $800 investment. I'm so grateful to have met her, you can also contact her via Email : [email protected]
WhatsApp :+1(706)471-7461
Onika Mpho Gadaffi
Amazing trading platform, swift withdrawal with Mrs Angela's trading platform has the most trusted and profitable strategy, so far, I have no complaints making over 650% ROI from €1500 invested I do recommend her to anyone out there contact her for more enquiries on helpline.
WhatsApp: +1 (706) 471-7461
Email: [email protected]
Paula T
Visited this restaurant , as I have eaten there before,and prevoously had found the food good and service excellent. I ordered the BBQ chicken srack for £17.60 and requested a jacket potato instead of fries. The meal comes with onion rings, but only 1 was put on the plate, and the jacket potato was hard I asked for the food to be redone and more onion rings with my meal. The presntation of the meal was not apoetsing with the chicken hanging off the plate. The waitress bought 4 onion rings in a bowl to me, and redone my food. However the manager did not apologise, and I asked for a discount which was given, and a consolation drink, as by the time my meal arrived I had finished my first one. If you are not starving, and have a heavy purse then, good luck, Franky & Bennys, if not McDonald's is directly opposite and suggest you eat there.
Inquisition_Hellfire
I was looking forward to going to the cinema next door with my partner on a rare day off we had each and decided to pop in here to try it out and ended up regretting that decision. We was welcomed in by a guy at the front desk and taken to a seat. We checked they had a disabled access toilet for my partner as she is a wheelchair user and they did which is the only plus thing in this review. We were seated at a table in a restaurant that was easily less than a quarter full and did not get seen for over 10 mins, not even for drinks, I had to request someone come over as the guy on front desk was on his phone and the 2 waitresses were standing and chatting to each other. Eventually we got served but the waitress taking our order didn't even look at us whilst doing so and was looking at someone else on another table. The vegan milkshake was good and the expresso martini was below average. We both had hot dogs and the bun was dry as old leather, I left mine but my partner was so hungry she forced her way through. The actual hot dog was also dry and with the speed we was served our meal I'm sure it had been cooked a long time ago and left out to dry. Couldn't find anyone to ask for the bill so in the end a guy emerged from a back office and I said I wanted to pay, he gave the bill then asked a waitress to come and setlle up. Terrible food and diabolical customer service. Will not be returning to this establishment any time in the future.
David Reene
First time using frankie&bennys good food and service would come again
dannivic88
Was extremely let down and quite confused with how bad the food was and for the price. We all ordered burgers and chips and it came out within 5 minutes which was suspect as it was and the food even came out before the drinks! The bill was wrong as well with items we hadn't ordered so had to get them removed, all in all it was a bad experience
Nice and friendly staff, and the food was amazing! The young manager and server was so helpful and prepared to do with any recommendations
Dave Gibbs
Great food and service , reasonable price
Suzanne Muir
Lovely food, waiter was really friendly, gave us plenty of time to order, food and drinks were really quick too, oh and the New York Cheesecake is to die for!! ??
sangeeta161
I was in the area at lunch time on 23 Dec. I needed somewhere to eat and decided upon this Restaurant. The customer service was simply fantastic, so friendly so welcoming I dined alone ,but the staff could not have looked after me any better, the food was equally as good large portion very tasty -Chicken New York. Once I got home I could not wait to tell everyone about my great experience the staff really looked after me .
I ordered a takeaway from Frankie and Bennys and one of the items that was sent was the wrong item. So I called the restaurant and spoke to James (the manager) who said that he would re-do the whole order plus keep all the original items at no extra cost, as long as I could come and collect the new items. I was very impressed with the way that James resolved my issue. That’s excellent customer service right there. I would like to thank James once again for resolving this issue, even better than I thought possible. Sunil
Food was awful Pizza was cold Service was poor Very disappointed was the whole experience It’s a shame as used to be very good.
Food wasn't very nice hotdog was rock hard as was the bun it came in fries were tasteless the only good thing was the milkshake ?
We had a reservation at 3:15 on GCSE results day because we wanted to get free pizza. The manager came out yelling at us all and was very rude, he told us to come back in an hour without providing an explanation. This meant we had to wait outside for an hour in the rain whilst very hungry. After an hour we went inside only to find out they had run out of pizza. This meant we were unable to claim the free lunch that was offered and instead had to go elsewhere. The manager was very rude and yelled at multiple of us and did not give us all the information he had, meaning we were confused the entire time. I would not recommend eating here. This did not only happen to my group but also affected the numerous other students waiting to claim their free pizza.
Do you still doubt when you hear people say Mrs Angela Orsborne is the Best when it comes to Online trading and earning of good profits? then I tell you today doubt no more because with Mrs Angela Orsborne, your trading is safe and secure. she Is the only account manager I know that can help you to earn $10,000 every week with just a $800 investment. I'm so grateful to have met her, you can also contact her via Email : [email protected] WhatsApp :+1(706)471-7461
Amazing trading platform, swift withdrawal with Mrs Angela's trading platform has the most trusted and profitable strategy, so far, I have no complaints making over 650% ROI from €1500 invested I do recommend her to anyone out there contact her for more enquiries on helpline. WhatsApp: +1 (706) 471-7461 Email: [email protected]
Visited this restaurant , as I have eaten there before,and prevoously had found the food good and service excellent. I ordered the BBQ chicken srack for £17.60 and requested a jacket potato instead of fries. The meal comes with onion rings, but only 1 was put on the plate, and the jacket potato was hard I asked for the food to be redone and more onion rings with my meal. The presntation of the meal was not apoetsing with the chicken hanging off the plate. The waitress bought 4 onion rings in a bowl to me, and redone my food. However the manager did not apologise, and I asked for a discount which was given, and a consolation drink, as by the time my meal arrived I had finished my first one. If you are not starving, and have a heavy purse then, good luck, Franky & Bennys, if not McDonald's is directly opposite and suggest you eat there.
I was looking forward to going to the cinema next door with my partner on a rare day off we had each and decided to pop in here to try it out and ended up regretting that decision. We was welcomed in by a guy at the front desk and taken to a seat. We checked they had a disabled access toilet for my partner as she is a wheelchair user and they did which is the only plus thing in this review. We were seated at a table in a restaurant that was easily less than a quarter full and did not get seen for over 10 mins, not even for drinks, I had to request someone come over as the guy on front desk was on his phone and the 2 waitresses were standing and chatting to each other. Eventually we got served but the waitress taking our order didn't even look at us whilst doing so and was looking at someone else on another table. The vegan milkshake was good and the expresso martini was below average. We both had hot dogs and the bun was dry as old leather, I left mine but my partner was so hungry she forced her way through. The actual hot dog was also dry and with the speed we was served our meal I'm sure it had been cooked a long time ago and left out to dry. Couldn't find anyone to ask for the bill so in the end a guy emerged from a back office and I said I wanted to pay, he gave the bill then asked a waitress to come and setlle up. Terrible food and diabolical customer service. Will not be returning to this establishment any time in the future.
First time using frankie&bennys good food and service would come again
Was extremely let down and quite confused with how bad the food was and for the price. We all ordered burgers and chips and it came out within 5 minutes which was suspect as it was and the food even came out before the drinks! The bill was wrong as well with items we hadn't ordered so had to get them removed, all in all it was a bad experience
Restaurantji Recommends
Really nice food and good atmosphere
Nice and friendly staff, and the food was amazing! The young manager and server was so helpful and prepared to do with any recommendations
Great food and service , reasonable price
Lovely food, waiter was really friendly, gave us plenty of time to order, food and drinks were really quick too, oh and the New York Cheesecake is to die for!! ??
I was in the area at lunch time on 23 Dec. I needed somewhere to eat and decided upon this Restaurant. The customer service was simply fantastic, so friendly so welcoming I dined alone ,but the staff could not have looked after me any better, the food was equally as good large portion very tasty -Chicken New York. Once I got home I could not wait to tell everyone about my great experience the staff really looked after me .