The food as usual was good and tasty. The manager was running around doing everything while I felt his team was not pulling their weight, with the exception of the kitchen team. Please could you make sure there is some white sugar for teas as brown is not right. And some sweeteners possibly?
Nitesh
Great service and good food. Alexandra at the West Hampstead branch was amazing. We had issues using the GBK App to order (using a pre-applied app offer), but Alexander went above and beyond to resolve the issue. We can't thank her enough. They have a lot of take away orders (deliverloo/uber eats etc.) so it can be annoying when a load of drivers keep walking through the restaurant to collect orders, but Alexander and staff try their best to keep them at the entrance. Food was great, and the restaurant was kept clean. Keep up the good work. We will be back.
Anna Kaglyak
Hi dear GBK, there is a lack of customer service in your cafe. The waitress was rude and unprofessional. Will never again come back.
Jeannette Capon
Ihad a naked burger with coleslaw sweet-potato chips +salad all very good .
Travis Ganz
Under staffed and below average food
BOULANGER Thierry
Despite my poor english I could be understood by sympathetics people and I spent a great time in this place where burgers are marvelousKid-friendliness: Un menu et des coloriages sont proposés
Taffari Jackson
My time at GBK was amazing great music great staff the food was delicious! Would highly recommend to experience for yourself 10/10Kid-friendliness: Kid’s menu perfect have their own entertainment on the back really cute
Lara's adventure!
I adore GBK! I highly recommend this place. I never get burgers better than i do here even if its at a high end restaurant. However, I am so upset they got rid of the chocolate chips in the chocolate milkshake and the very skinny fries! I hope they bring them back. Don't let that stop you from coming though!
Natalie Smith
Came here last week and tried the new jerk chicken burger. The burger was delicious and the fries were extremely fresh! Food came out quick and the servers were very attentive. Would definitely come here again.
ria ram
Great food and lovely atmosphere. Food was delicious. The staff were also very friendly. Would highly recommend!
Great burger and quick service . Highly recommended.
Mafe and Marco Barrigüete Lucignano
Tried the new Jerk special and it’s absolutely brilliant! Lovely restaurant too!! With a nice setup and great service from the manager Maria. Will come back ASAP! ?
Mafe Barrigüete
Lovely restaurant, friendly staff, delicious burgers! will be coming back very often! <3
Peter Smith
Good burgers, sometimes a bit over cooked, but when they get the medium rare right they're very tasty. Service helpful.
N GH
Food was great as it always is but my most recent visit was very disappointing. I have waited on tables before and understand what it means to have a bad day but some of the service staff act as though it was a deliberate choice to be standoffish and borderline rude, which I really don't get. I reckon it's a management problem. If staff are unhappy then it's normally poor HR, perceived unfairness etc. Either way it was a really poor customer service experience. I felt as though I had offended someone just by eating in!
The food as usual was good and tasty. The manager was running around doing everything while I felt his team was not pulling their weight, with the exception of the kitchen team. Please could you make sure there is some white sugar for teas as brown is not right. And some sweeteners possibly?
Great service and good food. Alexandra at the West Hampstead branch was amazing. We had issues using the GBK App to order (using a pre-applied app offer), but Alexander went above and beyond to resolve the issue. We can't thank her enough. They have a lot of take away orders (deliverloo/uber eats etc.) so it can be annoying when a load of drivers keep walking through the restaurant to collect orders, but Alexander and staff try their best to keep them at the entrance. Food was great, and the restaurant was kept clean. Keep up the good work. We will be back.
Hi dear GBK, there is a lack of customer service in your cafe. The waitress was rude and unprofessional. Will never again come back.
Ihad a naked burger with coleslaw sweet-potato chips +salad all very good .
Under staffed and below average food
Despite my poor english I could be understood by sympathetics people and I spent a great time in this place where burgers are marvelousKid-friendliness: Un menu et des coloriages sont proposés
My time at GBK was amazing great music great staff the food was delicious! Would highly recommend to experience for yourself 10/10Kid-friendliness: Kid’s menu perfect have their own entertainment on the back really cute
I adore GBK! I highly recommend this place. I never get burgers better than i do here even if its at a high end restaurant. However, I am so upset they got rid of the chocolate chips in the chocolate milkshake and the very skinny fries! I hope they bring them back. Don't let that stop you from coming though!
Came here last week and tried the new jerk chicken burger. The burger was delicious and the fries were extremely fresh! Food came out quick and the servers were very attentive. Would definitely come here again.
Great food and lovely atmosphere. Food was delicious. The staff were also very friendly. Would highly recommend!
Restaurantji Recommends
Great burger and quick service . Highly recommended.
Tried the new Jerk special and it’s absolutely brilliant! Lovely restaurant too!! With a nice setup and great service from the manager Maria. Will come back ASAP! ?
Lovely restaurant, friendly staff, delicious burgers! will be coming back very often! <3
Good burgers, sometimes a bit over cooked, but when they get the medium rare right they're very tasty. Service helpful.
Food was great as it always is but my most recent visit was very disappointing. I have waited on tables before and understand what it means to have a bad day but some of the service staff act as though it was a deliberate choice to be standoffish and borderline rude, which I really don't get. I reckon it's a management problem. If staff are unhappy then it's normally poor HR, perceived unfairness etc. Either way it was a really poor customer service experience. I felt as though I had offended someone just by eating in!