I have been frequenting St. Ann's store in Harrow for many years. Sadly the quality of the experience has gone down hill. There are a lot of aggressive beggars circulating around the store, under-aged children vaping away in plain sight of customers, toilets are filthy, there are no CCTVs on the second floor. I sympathise with the overworked staff. Clearly head office care more about their profits than the safety of customers at the store. There should be set procedures in the event of issues - these should not be left unanswered.
Chris j
Ive had good enjoyable times here with a close friend and myself. They have outdoor seating music and spacious seating. The staff work with efficiency and professionalism. The coffee shop is quiet although you dont tend to feel uncomfortable in my experience also the place is clean.
IloveNY2014
The service was excellent and Kasia was so friendly and helpful. Speedy service and food and drinks were excellent. Lovely experience after a busy morning
arunkumarpca
This store gives very good coffee usually. The staff are very polite, but they are often closed. Try their seat downstairs.
S
Usually always friendly (but not in an in your face way) and hardworking staff, clean and spacious - much better than some other Costa's imo. What I will say though, and this is probably more of a problem with Costa in general, is there are now absolutely no gluten-free sandwiches etc ! Sometimes I want to pop in and have a sarnie, not just a cake, but everything seems to have vanished gfree wise ! Is any way you/Costa could consider bringing some stuff in for us who need or prefer to have less gluten, guys?
Steven Bunner
After a bad experience with my last costa visit at another cafe I was hoping for much better service. I needn't have worried. Quick polite staff who worked well together. Coffee as always was very good. I highly recommend this costa coffee franchise.
Hossangui
Best cortado ever. Friendly staff recommend for nice cup of coffee
jaydeep jasvantrai
Best coffee in Harrow guys go and enjoy your flat white and cortado you guys love it ??
Jenny Howard
I’m coming here since years as I’m local, but now lot of things had changed. Staff untrained, sitting at the back, waiting for customers to say hello to them, to notice they’re there, no greetings. Place is not the same it used to be.. there’s one girl which I see almost every day, she’s always smiling and cleaning.. very hard working! I don’t know if she’s the manager, but the other members are useless! Get new good staff!
Peter Marney
Maria, is always very happy and has a very welcoming manner as have all the staff at this Costa. I look forward to my early morning coffee to kick start my day. Thank you all.
Visited on my own PPE was in place Staff friendly and helpful Nothing was too much trouble Made me feel very welcome Thank you
Sioux_Masquerade
Good and inviting coffee shop. Good location (easy get away to catch the train), friendly staff and good service.
bryandT985II
Good coffee and friendly staff. One can smoke outside as well. Five stars! Thanks guys! Will be going back soon.
Godeleine
Very unpleasant experience. I am surprised at Costa's poor customer service. There won't be a next time at this branch.
Mahmood K
I went on Friday 21June around 4pm -was asked by the Barister to try the NEW Coffee -Beans I anxiously accepted -was the worst coffee I have ever had -hardly any Coffee taste served in a beautiful cup I made my comments to the staff -was not interested
I have been frequenting St. Ann's store in Harrow for many years. Sadly the quality of the experience has gone down hill. There are a lot of aggressive beggars circulating around the store, under-aged children vaping away in plain sight of customers, toilets are filthy, there are no CCTVs on the second floor. I sympathise with the overworked staff. Clearly head office care more about their profits than the safety of customers at the store. There should be set procedures in the event of issues - these should not be left unanswered.
Ive had good enjoyable times here with a close friend and myself. They have outdoor seating music and spacious seating. The staff work with efficiency and professionalism. The coffee shop is quiet although you dont tend to feel uncomfortable in my experience also the place is clean.
The service was excellent and Kasia was so friendly and helpful. Speedy service and food and drinks were excellent. Lovely experience after a busy morning
This store gives very good coffee usually. The staff are very polite, but they are often closed. Try their seat downstairs.
Usually always friendly (but not in an in your face way) and hardworking staff, clean and spacious - much better than some other Costa's imo. What I will say though, and this is probably more of a problem with Costa in general, is there are now absolutely no gluten-free sandwiches etc ! Sometimes I want to pop in and have a sarnie, not just a cake, but everything seems to have vanished gfree wise ! Is any way you/Costa could consider bringing some stuff in for us who need or prefer to have less gluten, guys?
After a bad experience with my last costa visit at another cafe I was hoping for much better service. I needn't have worried. Quick polite staff who worked well together. Coffee as always was very good. I highly recommend this costa coffee franchise.
Best cortado ever. Friendly staff recommend for nice cup of coffee
Best coffee in Harrow guys go and enjoy your flat white and cortado you guys love it ??
I’m coming here since years as I’m local, but now lot of things had changed. Staff untrained, sitting at the back, waiting for customers to say hello to them, to notice they’re there, no greetings. Place is not the same it used to be.. there’s one girl which I see almost every day, she’s always smiling and cleaning.. very hard working! I don’t know if she’s the manager, but the other members are useless! Get new good staff!
Maria, is always very happy and has a very welcoming manner as have all the staff at this Costa. I look forward to my early morning coffee to kick start my day. Thank you all.
Restaurantji Recommends
Visited on my own PPE was in place Staff friendly and helpful Nothing was too much trouble Made me feel very welcome Thank you
Good and inviting coffee shop. Good location (easy get away to catch the train), friendly staff and good service.
Good coffee and friendly staff. One can smoke outside as well. Five stars! Thanks guys! Will be going back soon.
Very unpleasant experience. I am surprised at Costa's poor customer service. There won't be a next time at this branch.
I went on Friday 21June around 4pm -was asked by the Barister to try the NEW Coffee -Beans I anxiously accepted -was the worst coffee I have ever had -hardly any Coffee taste served in a beautiful cup I made my comments to the staff -was not interested