The staff is disrespectful. Especially the cashier named Sebastian. Service quality is very poor. The latte we got was cold.
Sergio Bernáldez
I went yesterday to order 2 coffees to go. One of the men who served without uniform was very rude to us. My cousin ordered a coffee with milk that was not too hot and the man served him milk from the refrigerator. He didn't try to understand my cousin, he simply wanted to serve and get rid of us. My cousin made the gesture of trying to express himself and the man without uniform (who looked like a manager on top) pushed us aside to serve the next one.
Garry Hendry
We visited at 2pm on a Sunday. This Pret unfortunately did not impress at all - only half the fridges had food, the behind-counter pastries were also half-missing, the staff seemed slow and/or inattentive, and tables did not seem to be being cleaned: there were piles of cups on most tables from what looked like multiple groups who had come and gone.The floor in the seating area was also horrible.The quality of the food we did get was fine, but this won't be a location I'd be rushing back to soon.
Silvia Colucci
Very dirty, loud, no porcelain cups for dining in customers. Bad quality tea.
Frankee
I come here very frequently since I live around here in Notting Hill, the staff members have always been respectful & great. Especially the Asian one!Thank you!
leonardo H
2 dead flies in the drink. Disgusting.
kenneth
Coffee was
Steven J Fowler
Sebastian was really so generous helping and serving my family and I. Even in a really busy patch he went out of his way to be polite and
Horrible service! Barrister named Kevin with pony tail and glasses was very rude! As a paying customer you would thinks he paying for me! Man needs to be fired! So many people who want a job and yet someone like him is being employed!
n0manland
Just been served by an arrogant barista who was getting everyone’s orders that came after me before mine. I finally spoke up and got his cocky response like “this is a coffee shop not a hospital” (what?!) and then he happened to run out of milk ( not my fault) and then as I was exiting - without a full cup of cappuccino I may add - I heard something that sounded like “don’t come here again” that sealed it for me. Usually demure I had to speak out about this. Respect works both ways. I walk past that Pret every day but now doubt I will use from now on. No apology for his oversight just defensive arrogance.
Andy Hitchings
Edit: This review reached the Global Head of Customer service and I appreciate that they were very quick to respond and to look into the issue. I was impressed with that and so am editing my review to 3/5. Am hopeful that the toilet issue at this branch gets addressed soon.As per several other reviews here, the toilets have been out of order forever and a day. This is a disgrace for a venue that can sit 40+ customers and this has been incredibly infuriating for my parents whom have ordered drinks and food only to then find out that the toilets are out of order (again) and then have to endure an uncomfortable time. I will never be going to this Pret again and I used to go here a lot. If you can't be bothered to maintain toilets, expect a reduction in patronage.
Tony L
The baristas are so friendly and pleasant to talk with and are committed to great service.It’s in a great location, right next to the underground station. I like this branch because it has a good ambience, free Wi-Fi and it's not too crowded during the evening. I really like their new range of coolers.
Théo Christopher
The staff at this coffee shop were fantastic! Their warm and friendly service made my visit truly enjoyable. Highly recommended!
It’s ok but I don’t like frozen food
Always good fresh
The staff is disrespectful. Especially the cashier named Sebastian. Service quality is very poor. The latte we got was cold.
I went yesterday to order 2 coffees to go. One of the men who served without uniform was very rude to us. My cousin ordered a coffee with milk that was not too hot and the man served him milk from the refrigerator. He didn't try to understand my cousin, he simply wanted to serve and get rid of us. My cousin made the gesture of trying to express himself and the man without uniform (who looked like a manager on top) pushed us aside to serve the next one.
We visited at 2pm on a Sunday. This Pret unfortunately did not impress at all - only half the fridges had food, the behind-counter pastries were also half-missing, the staff seemed slow and/or inattentive, and tables did not seem to be being cleaned: there were piles of cups on most tables from what looked like multiple groups who had come and gone.The floor in the seating area was also horrible.The quality of the food we did get was fine, but this won't be a location I'd be rushing back to soon.
Very dirty, loud, no porcelain cups for dining in customers. Bad quality tea.
I come here very frequently since I live around here in Notting Hill, the staff members have always been respectful & great. Especially the Asian one!Thank you!
2 dead flies in the drink. Disgusting.
Coffee was
Sebastian was really so generous helping and serving my family and I. Even in a really busy patch he went out of his way to be polite and
Restaurantji Recommends
Horrible service! Barrister named Kevin with pony tail and glasses was very rude! As a paying customer you would thinks he paying for me! Man needs to be fired! So many people who want a job and yet someone like him is being employed!
Just been served by an arrogant barista who was getting everyone’s orders that came after me before mine. I finally spoke up and got his cocky response like “this is a coffee shop not a hospital” (what?!) and then he happened to run out of milk ( not my fault) and then as I was exiting - without a full cup of cappuccino I may add - I heard something that sounded like “don’t come here again” that sealed it for me. Usually demure I had to speak out about this. Respect works both ways. I walk past that Pret every day but now doubt I will use from now on. No apology for his oversight just defensive arrogance.
Edit: This review reached the Global Head of Customer service and I appreciate that they were very quick to respond and to look into the issue. I was impressed with that and so am editing my review to 3/5. Am hopeful that the toilet issue at this branch gets addressed soon.As per several other reviews here, the toilets have been out of order forever and a day. This is a disgrace for a venue that can sit 40+ customers and this has been incredibly infuriating for my parents whom have ordered drinks and food only to then find out that the toilets are out of order (again) and then have to endure an uncomfortable time. I will never be going to this Pret again and I used to go here a lot. If you can't be bothered to maintain toilets, expect a reduction in patronage.
The baristas are so friendly and pleasant to talk with and are committed to great service.It’s in a great location, right next to the underground station. I like this branch because it has a good ambience, free Wi-Fi and it's not too crowded during the evening. I really like their new range of coolers.
The staff at this coffee shop were fantastic! Their warm and friendly service made my visit truly enjoyable. Highly recommended!