I’ve had nothing but amazing experiences with Papa John’s in Kingston upon Thames. The pizza is not only delicious but also offers great value for money. What truly sets them apart is their incredible customer support. The staff have been super helpful, supporting us through numerous minor issues with a consistently positive attitude. It’s rare to find such dedicated and best customer service. Highly recommended!
Witek B
I ordered pizza without sweetcorn, when opened box at home I couldn't believe?- sweetcorn was on my pizza??? I have allergy for sweetcorn!!! It should never happened - what'sFood service you deliver?? !!! I will never back to Papa Johns!!!
tegan dudley
I don’t know what on Earth went so wrong! For some reason the only vegan pizzas available were wheat free medium sized- a choice of two. I was too hungry by this point so just went for it. The pizza arrived cold and a complete mess- they hadn’t even cut it! I had to slice it myself and reheat it. Please also note the pitiful amount of cheeze and the sparse toppings- which cost £1.49 each!! I also seem to have been given half the amount of tater tots (also cold). The pizza itself tastes awful and the base is almost inedible (managed a couple of slices from sheer hunger), horrible texture. We’ve always bought from Papa Johns for years but after a string of bad orders (this by far being the worst) we won’t ever order from them again.
R Pratiksha
Worth the price
Wozza112
Papa John’s Kingston used to good.. but the pizza I just had delivered was awful :( I don’t recommend them at all.
buck khalsa
Worst Papa Johns around… avoid at all costs!Bad on delivery times… bad on quality… bad on service… once you get hold of someone!!
Darren Chitty
Food took nearly 2 hours to arrive, no additional dips which we paid for, pizza base was wrong type, the food was cold would NOT
Laya Masetty
I gave one star only for one reason, because it’s the only least thing! Horrible service! Last night I’ve ordered a cheese and tomato pizza, tots and a soft drink from papa John’s Kingston and all I received was two pepperoni pizzas and a brownie! When i called the store guy, he is blaming the delivery guy and the delivery guy is blaming the store guy! And Uber eats is least bothered! Wasted £21.08!!!!! Thanks for this Horrible Service!!!!
Holly Christie
I ordered pizza via the app. Despite paying a £2.49 delivery fee it took an hour and 7 minutes to arrive. For context, I live an 8 minute drive from the store.I ordered thin crust, this was a stodgy, deep crust, partially cooked with a good 3cm of rim. It was ridiculous, the toppings sat in a smallish circle in the middle. I ordered half and half. They'd put the wrong half, then cut the pizza in massive chunks with 2 tiny slices - it says large is 10 slices, this was 6.They didn't deliver the dip that was part of the chicken side dish.Tried calling the store several times - the phone just rings out.Do not use this branch, it is pretty much theft.
Kurd Crewing
I made a delivery order via just eat in the morning so I could feed myself and my younger brother. They accepted the order via just eat and we sat there all morning waiting for our food to arrive. When I rang there store they were exceptionally rude and disgusting. I definitely do not recommend Papa-Nonces!!! Worst pizza store ever. Don’t claim to be open till a certain time and when people put in bloody orders you take them for a ride.
One of the worst experience ordering on the phone. Who ever was on the ordering till on 19th November around 12:30 needs to be sent on customer training. My order was delayed by a hour and They cancelled my order without notifying and were rude on the phone and refused to give their name so I can make a complaint. Absolutely unprofessional and no customer friendly behaviour.
jayjay lansangan
Ordered delivery drink is missing and they said that they will send it back. This branch has very poor service now under new management, it should be closed. Workers don't deserve the jobs.
Richard Jin
Pizza tasted ok but ended up with food poisoning after ordering from here. Would highly advise to stay away.
Google user
UPDATE: tried this branch again the other day and although the base was still really thin, it was much nicer. Arrived in great time, piping hot and tasty. So will add another star.\\n\\nHave never had an issue with this branch. In fact, we would actively choose this branch over all other competitors due to the efficiency and quality of food.\\n\\nHowever, our last delivery in January was awful. Ordered at 8pm and it took AN HOUR AND 45 MINUTES to be delivered.\\nI actually thought the tracker was broken as it was being prepped for ages. I called at one point for an update and was told ‘sorry for delay it’s coming’ and then hung up on.\\nClearly the team were overrun with work.\\n\\nDriver was very apologetic but not his fault.\\n\\nThe pizza itself was poor. The base was wafer thin with toppings piled on so you couldn’t pick it up without it giving under with the weight. This meant the base wasn’t fully cooked either. It was also lukewarm at best.\\n\\nHead Office gave a full refund. Looking at reviews it seems that a bad time was had around this time and more recent reviews are better, so we will definitely give them another go (due to the years of good service) and I will update my review if things have improved.
Jacek
Ordered for delivery 2 large pizzas. Quality of it was appaling. Bread edges was big as 4cm. I had to drive back with it for replacement. No sorry or apologise from staff.
I’ve had nothing but amazing experiences with Papa John’s in Kingston upon Thames. The pizza is not only delicious but also offers great value for money. What truly sets them apart is their incredible customer support. The staff have been super helpful, supporting us through numerous minor issues with a consistently positive attitude. It’s rare to find such dedicated and best customer service. Highly recommended!
I ordered pizza without sweetcorn, when opened box at home I couldn't believe?- sweetcorn was on my pizza??? I have allergy for sweetcorn!!! It should never happened - what'sFood service you deliver?? !!! I will never back to Papa Johns!!!
I don’t know what on Earth went so wrong! For some reason the only vegan pizzas available were wheat free medium sized- a choice of two. I was too hungry by this point so just went for it. The pizza arrived cold and a complete mess- they hadn’t even cut it! I had to slice it myself and reheat it. Please also note the pitiful amount of cheeze and the sparse toppings- which cost £1.49 each!! I also seem to have been given half the amount of tater tots (also cold). The pizza itself tastes awful and the base is almost inedible (managed a couple of slices from sheer hunger), horrible texture. We’ve always bought from Papa Johns for years but after a string of bad orders (this by far being the worst) we won’t ever order from them again.
Worth the price
Papa John’s Kingston used to good.. but the pizza I just had delivered was awful :( I don’t recommend them at all.
Worst Papa Johns around… avoid at all costs!Bad on delivery times… bad on quality… bad on service… once you get hold of someone!!
Food took nearly 2 hours to arrive, no additional dips which we paid for, pizza base was wrong type, the food was cold would NOT
I gave one star only for one reason, because it’s the only least thing! Horrible service! Last night I’ve ordered a cheese and tomato pizza, tots and a soft drink from papa John’s Kingston and all I received was two pepperoni pizzas and a brownie! When i called the store guy, he is blaming the delivery guy and the delivery guy is blaming the store guy! And Uber eats is least bothered! Wasted £21.08!!!!! Thanks for this Horrible Service!!!!
I ordered pizza via the app. Despite paying a £2.49 delivery fee it took an hour and 7 minutes to arrive. For context, I live an 8 minute drive from the store.I ordered thin crust, this was a stodgy, deep crust, partially cooked with a good 3cm of rim. It was ridiculous, the toppings sat in a smallish circle in the middle. I ordered half and half. They'd put the wrong half, then cut the pizza in massive chunks with 2 tiny slices - it says large is 10 slices, this was 6.They didn't deliver the dip that was part of the chicken side dish.Tried calling the store several times - the phone just rings out.Do not use this branch, it is pretty much theft.
I made a delivery order via just eat in the morning so I could feed myself and my younger brother. They accepted the order via just eat and we sat there all morning waiting for our food to arrive. When I rang there store they were exceptionally rude and disgusting. I definitely do not recommend Papa-Nonces!!! Worst pizza store ever. Don’t claim to be open till a certain time and when people put in bloody orders you take them for a ride.
Restaurantji Recommends
One of the worst experience ordering on the phone. Who ever was on the ordering till on 19th November around 12:30 needs to be sent on customer training. My order was delayed by a hour and They cancelled my order without notifying and were rude on the phone and refused to give their name so I can make a complaint. Absolutely unprofessional and no customer friendly behaviour.
Ordered delivery drink is missing and they said that they will send it back. This branch has very poor service now under new management, it should be closed. Workers don't deserve the jobs.
Pizza tasted ok but ended up with food poisoning after ordering from here. Would highly advise to stay away.
UPDATE: tried this branch again the other day and although the base was still really thin, it was much nicer. Arrived in great time, piping hot and tasty. So will add another star.\\n\\nHave never had an issue with this branch. In fact, we would actively choose this branch over all other competitors due to the efficiency and quality of food.\\n\\nHowever, our last delivery in January was awful. Ordered at 8pm and it took AN HOUR AND 45 MINUTES to be delivered.\\nI actually thought the tracker was broken as it was being prepped for ages. I called at one point for an update and was told ‘sorry for delay it’s coming’ and then hung up on.\\nClearly the team were overrun with work.\\n\\nDriver was very apologetic but not his fault.\\n\\nThe pizza itself was poor. The base was wafer thin with toppings piled on so you couldn’t pick it up without it giving under with the weight. This meant the base wasn’t fully cooked either. It was also lukewarm at best.\\n\\nHead Office gave a full refund. Looking at reviews it seems that a bad time was had around this time and more recent reviews are better, so we will definitely give them another go (due to the years of good service) and I will update my review if things have improved.
Ordered for delivery 2 large pizzas. Quality of it was appaling. Bread edges was big as 4cm. I had to drive back with it for replacement. No sorry or apologise from staff.