Really decent pizza express. Fresh and tasty. Good time, good
Denise Tenn
Oh dear what has happened to pizza express in Kingston - used to be a great place to stop off before cinema for a lovely pizza!Slow welcome / very slow service - took 45 minutes to receive our pizzas then one pizza not just wasn’t cooked in the middle so couldn’t eat it and couldn’t find anyone to tell to amend it for 10 mins by that time gave up and asked for that one to be out back in the oven …but see pic was still inedible. Also lots of dirty crockery on 3 thanked next to us the whole time we were there! Very Offputting like sitting in a disorganised kitchen surrounded by washing up really. I refused to pay for the pizza as couldn’t eat it - no apology forthcoming. Don’t just bother replying to email separately. Explain why you couldn’t diet this out on the day when it occurred please. Very disappointing indeed.I think they are very understaffed or the staff are just not trained properly how to organise themselves - there seemed to be a lot of anxious running around and ignoring the customers as others were complaining too.Not sure Why we would go back there? Explain here please?UPDATE: as per request from Pizza Express kingston I emailed them a few weeks ago, still no reply from them. Disappointing.
Jangle289
Five thirteen year old boys for a birthday lunch. Many thanks to Dorothy for lovely service. She was very accommodating and helped the boys have a lovely time. Food came promptly and was perfect for them. The staff sang happy birthday and put a candle in dessert. All in all a great visit, thanks Dorothy, your service made a big difference.
OTTY
Hi the food was nice and good. But when I was there with my friends, we ordered are food and towards the end when getting the check, it was not broken down in orders item. Some of the items on the check was merged and we found it hard to add it up the total, the waiter for me felt impatient and went on to serve other customers while we tried to figure it out. But when he got back, he just seemed really annoyed and had a tone. I don't want to be picking small details but it just felt all rushed we were entering random amount as we felt rushed and he, was just not patient. Especially when we all have disabilities and find it hard to work under pressure, and calculate the check at which different items were merged, which didn't help paying for our own meals.Food 5 StarService 2and atmosphere 4
Tim Husain
Very nice pizza. Cheap if you use the loyalty app.
Mariana Rusnac
Horrible service and incompetent stuff. I found a hair in my food and no acknowledgement from staff. Definitely not recommend plus full of screaming kids.
latecoffee
I love every pizza express I’ve been in, but we went in here today and the amount of screaming children having kids parties ruined our meal. I’m not usually a complainer and staff were wonderful , but the amount of 3+ tables housing 10+ screaming kids ruined the experience for me. I could not hear who I was with to have a conversation and I think if you’re going to let kids in, there should be an area for adults only to enjoy their meal without it spoiling it when we are paying good money to have an enjoyable experience. The pizza also came out looking like a DIY kids size pizza when any pizza express i’ve been to usually comes out looking really nice and properly done. Please think about your customers when seating loud children!
J633SJjackg
I had a quick visit here for lunch and decided to try one of the vegetarian pizzas with spinach, feta, and caramelised onion. It was delicious
Caroline
Great service and location. Food quite expensive. Seats near the windows are a bit cold (perhaps to be expected!).
Compass50807359423
Really friendly, efficient staff. Got our order spot on. All 3 of us had different Romana pizzas, every one of them was delicious. Would definitely recommend.
We were here for a film so arrived early (6pm) when the restaurant was fairly empty. We both had Romana pizzas which took about 15-20 minutes to arrive and had clearly been sitting on the counter for at least 5 minutes but they were crispy and typically Pizza Express. We also had coleslaw but remembered, too late, that we don't like their dressing. Drinks took a while to come. Service was friendly but, the place filled up over the next hour and they were clearly understaffed. Had to wait over 10 minutes for our bill.
aqua meetings
The Rotunda's pizza express food was nice especially the service given by greg and thomas was soo good. Excellent place for having good time!!!
Nigel Raj
This was the most accommodating, friendly, and thoughtful Pizza Express we've been to - It was my daughter's 3rd b'day party where the staff, although busy, we always happy to help - Even the manager, Gregg, after noticing my children/Wife spoke Polish, told us he'd sing Happy Birthday in Polish - They went to extra mile to make our experience as pleasant as possible - We will definitely go back!
Kavya Harshitha Pyda
Amazing service and nice food. It's a nice experience. The service by Mr.Greg was amazing. And made my birthday
Jamshid Zack
Excellent customer service by Siyeon and Greg!Superb birthday party arranged for my daughter!So friendly and nice
Really decent pizza express. Fresh and tasty. Good time, good
Oh dear what has happened to pizza express in Kingston - used to be a great place to stop off before cinema for a lovely pizza!Slow welcome / very slow service - took 45 minutes to receive our pizzas then one pizza not just wasn’t cooked in the middle so couldn’t eat it and couldn’t find anyone to tell to amend it for 10 mins by that time gave up and asked for that one to be out back in the oven …but see pic was still inedible. Also lots of dirty crockery on 3 thanked next to us the whole time we were there! Very Offputting like sitting in a disorganised kitchen surrounded by washing up really. I refused to pay for the pizza as couldn’t eat it - no apology forthcoming. Don’t just bother replying to email separately. Explain why you couldn’t diet this out on the day when it occurred please. Very disappointing indeed.I think they are very understaffed or the staff are just not trained properly how to organise themselves - there seemed to be a lot of anxious running around and ignoring the customers as others were complaining too.Not sure Why we would go back there? Explain here please?UPDATE: as per request from Pizza Express kingston I emailed them a few weeks ago, still no reply from them. Disappointing.
Five thirteen year old boys for a birthday lunch. Many thanks to Dorothy for lovely service. She was very accommodating and helped the boys have a lovely time. Food came promptly and was perfect for them. The staff sang happy birthday and put a candle in dessert. All in all a great visit, thanks Dorothy, your service made a big difference.
Hi the food was nice and good. But when I was there with my friends, we ordered are food and towards the end when getting the check, it was not broken down in orders item. Some of the items on the check was merged and we found it hard to add it up the total, the waiter for me felt impatient and went on to serve other customers while we tried to figure it out. But when he got back, he just seemed really annoyed and had a tone. I don't want to be picking small details but it just felt all rushed we were entering random amount as we felt rushed and he, was just not patient. Especially when we all have disabilities and find it hard to work under pressure, and calculate the check at which different items were merged, which didn't help paying for our own meals.Food 5 StarService 2and atmosphere 4
Very nice pizza. Cheap if you use the loyalty app.
Horrible service and incompetent stuff. I found a hair in my food and no acknowledgement from staff. Definitely not recommend plus full of screaming kids.
I love every pizza express I’ve been in, but we went in here today and the amount of screaming children having kids parties ruined our meal. I’m not usually a complainer and staff were wonderful , but the amount of 3+ tables housing 10+ screaming kids ruined the experience for me. I could not hear who I was with to have a conversation and I think if you’re going to let kids in, there should be an area for adults only to enjoy their meal without it spoiling it when we are paying good money to have an enjoyable experience. The pizza also came out looking like a DIY kids size pizza when any pizza express i’ve been to usually comes out looking really nice and properly done. Please think about your customers when seating loud children!
I had a quick visit here for lunch and decided to try one of the vegetarian pizzas with spinach, feta, and caramelised onion. It was delicious
Great service and location. Food quite expensive. Seats near the windows are a bit cold (perhaps to be expected!).
Really friendly, efficient staff. Got our order spot on. All 3 of us had different Romana pizzas, every one of them was delicious. Would definitely recommend.
Restaurantji Recommends
We were here for a film so arrived early (6pm) when the restaurant was fairly empty. We both had Romana pizzas which took about 15-20 minutes to arrive and had clearly been sitting on the counter for at least 5 minutes but they were crispy and typically Pizza Express. We also had coleslaw but remembered, too late, that we don't like their dressing. Drinks took a while to come. Service was friendly but, the place filled up over the next hour and they were clearly understaffed. Had to wait over 10 minutes for our bill.
The Rotunda's pizza express food was nice especially the service given by greg and thomas was soo good. Excellent place for having good time!!!
This was the most accommodating, friendly, and thoughtful Pizza Express we've been to - It was my daughter's 3rd b'day party where the staff, although busy, we always happy to help - Even the manager, Gregg, after noticing my children/Wife spoke Polish, told us he'd sing Happy Birthday in Polish - They went to extra mile to make our experience as pleasant as possible - We will definitely go back!
Amazing service and nice food. It's a nice experience. The service by Mr.Greg was amazing. And made my birthday
Excellent customer service by Siyeon and Greg!Superb birthday party arranged for my daughter!So friendly and nice