About Northcote Rd shop :Chloe , Super Alice , Tilly , JuliaGreatest team in Town !Absolute fantastic survice !!Those 4 treasures make my day every morning !Thank You so much for Your kindness and professionalism !The World needs more of You !
Gummy Leo
Great breads but the pastries are disappointing. Hit and miss coffee and hit and miss service. Once I was served by a girl with long hair and when she went to get my pastry her hair went all over the pastries. I used to love this store ten years ago when it was quite new and now it is a chain they have lost personality. Only go for bread now.
Heeba Saidani
Team member, hope? was very helpful and attentive. Great customer service from the young lady. Will be returning here!
Ed
Someone needs to look at the cleanliness of this place. The bathroom is revolting: tiles, floor, toilet seat… all need deep cleaning.
Eduart Gega
Good morning my beautiful ❤️
Ayesha B
Walked in 8:15am and was met with rude staff. The guy stocking the croissants woke up on the wrong side of the bed. We walked right out.
Russell Friend
Guy working here is unnecessarily
Modernist
Gail’s used to be better , unfortunately it has lost its spark. It’s overcrowded, full of screaming toddlers with push chairs in the way. The place itself looks tired with its canteen like appearance, unnecessarily loud music on the speakers. The staff comes and goes, there is no personal touch. Bread is still good, but coffee not. Some of the pastries are worth trying but I have tasted better croissants and pan au raisins.
Albert Cavaliero
I swear by Gail's. Love the rewards program. love their bake goods. This Gail's has lovely staff.Why must they blast music? Music that is wrongly EQ'd. Is that you don't want laptop / office people there? Maybe put up sign vs playing this extremely loud music, it is to me at least.The staff seems to have cohesion and team work and that's pleasant to be around.
Chi Lee
terrible service. just asked for half syrup in our Chai Latte becuase otherwise its way too sweet to drink (very basic request that other coffee shops always honour). The response was "we only do it one way". unacceptable on such a basic request, and did not even say "sorry not allowed to do it".
Would leave 0 if I could. Really rude service. Such a
Zoltan Veres
Stressed panicked serversa first sight entering. No greetings no smiles. Huge queue waiting for coffee. 8 person behind the till overcrowded has no idea whats going on. Wanted to sit in noone was asking what we want or no menu offered. Tables were dirty. Straight left. Therevare plenty of cafes around where we get welcomed and served. Shame.
Adventure57045450168
Amazing fresh baked goods selection. Cinnamon bun was gorgeous thoroughly enjoyed. The coffee was lovely too with a nice range available.
Caseytaylor344
I always thought Gails was dog friendly, as I have been before with my dog (and sat outside) and always see dogs around. However, it seems they do not allow dogs inside - although there are no signs stating this. It was very busy, and I queued up for a while (clearly with my dog) to get my food. I then went and sat down inside. A staff member then marched up to me and abruptly told me I needed to leave because no dogs were allowed inside. She said I could sit outside (it was bucketing with rain....). I would have appreciated being told this information before I sat down (to save the embarrassment of being marched out in front of other customers) or indeed before I paid for everything, as I obviously wasn't going to sit outside in the pouring rain. Above all, I really didn't appreciate the horrible tone of the woman who spoke to me. There's just no need for it, and I would have said something had i not been so shocked/embarrassed. Do better Gails! I will be visiting other coffee shops on Northcote Road from now on.
Laurent Kssis
Overall quality of savouries and breads great but service is sketchy at best! You can wait ages to get served despite the 5/7 staff behind the desk! Then you get an attitude without a welcome ! It’s a shame
About Northcote Rd shop :Chloe , Super Alice , Tilly , JuliaGreatest team in Town !Absolute fantastic survice !!Those 4 treasures make my day every morning !Thank You so much for Your kindness and professionalism !The World needs more of You !
Great breads but the pastries are disappointing. Hit and miss coffee and hit and miss service. Once I was served by a girl with long hair and when she went to get my pastry her hair went all over the pastries. I used to love this store ten years ago when it was quite new and now it is a chain they have lost personality. Only go for bread now.
Team member, hope? was very helpful and attentive. Great customer service from the young lady. Will be returning here!
Someone needs to look at the cleanliness of this place. The bathroom is revolting: tiles, floor, toilet seat… all need deep cleaning.
Good morning my beautiful ❤️
Walked in 8:15am and was met with rude staff. The guy stocking the croissants woke up on the wrong side of the bed. We walked right out.
Guy working here is unnecessarily
Gail’s used to be better , unfortunately it has lost its spark. It’s overcrowded, full of screaming toddlers with push chairs in the way. The place itself looks tired with its canteen like appearance, unnecessarily loud music on the speakers. The staff comes and goes, there is no personal touch. Bread is still good, but coffee not. Some of the pastries are worth trying but I have tasted better croissants and pan au raisins.
I swear by Gail's. Love the rewards program. love their bake goods. This Gail's has lovely staff.Why must they blast music? Music that is wrongly EQ'd. Is that you don't want laptop / office people there? Maybe put up sign vs playing this extremely loud music, it is to me at least.The staff seems to have cohesion and team work and that's pleasant to be around.
terrible service. just asked for half syrup in our Chai Latte becuase otherwise its way too sweet to drink (very basic request that other coffee shops always honour). The response was "we only do it one way". unacceptable on such a basic request, and did not even say "sorry not allowed to do it".
Restaurantji Recommends
Would leave 0 if I could. Really rude service. Such a
Stressed panicked serversa first sight entering. No greetings no smiles. Huge queue waiting for coffee. 8 person behind the till overcrowded has no idea whats going on. Wanted to sit in noone was asking what we want or no menu offered. Tables were dirty. Straight left. Therevare plenty of cafes around where we get welcomed and served. Shame.
Amazing fresh baked goods selection. Cinnamon bun was gorgeous thoroughly enjoyed. The coffee was lovely too with a nice range available.
I always thought Gails was dog friendly, as I have been before with my dog (and sat outside) and always see dogs around. However, it seems they do not allow dogs inside - although there are no signs stating this. It was very busy, and I queued up for a while (clearly with my dog) to get my food. I then went and sat down inside. A staff member then marched up to me and abruptly told me I needed to leave because no dogs were allowed inside. She said I could sit outside (it was bucketing with rain....). I would have appreciated being told this information before I sat down (to save the embarrassment of being marched out in front of other customers) or indeed before I paid for everything, as I obviously wasn't going to sit outside in the pouring rain. Above all, I really didn't appreciate the horrible tone of the woman who spoke to me. There's just no need for it, and I would have said something had i not been so shocked/embarrassed. Do better Gails! I will be visiting other coffee shops on Northcote Road from now on.
Overall quality of savouries and breads great but service is sketchy at best! You can wait ages to get served despite the 5/7 staff behind the desk! Then you get an attitude without a welcome ! It’s a shame