Yesterday evening, I bought my Nespresso Machine and I was so impressed by the excellent customer service, Juan has helped me and he had great product knowledge and knew exactly which machine was matching my needs. I also got excellent explanation on the pods and subscription, again thank you Juan for making my day :) !!!!!
Zooey Yildizoglu
Avoid this branch! So we went into this Stratford Nespresso store fully planning to buy some new flavour capsules for our Vertuo machine-we usually use the app, but we were excited to browse the different types in store. While browsing I was stopped and told rudely that I was apparently behind the free standing till in front of the wall of pods, and then was given a impromptu lesson on what other shops till rules are. I myself am an assistant manager for a shop and when people stray behind to look at something behind my till (in our obviously cordoned off area) I try to help them. In this store, it’s not clear that the wall is not browsable, it’s literally open to view. So we left and bought nothing. We’ll carry on getting ours from the app where there’s not rude/bad service. Also recommend others to not bother going here.
Niaz Ud-Deen
Was served by a young lad named Bilal on 25th April Tuesday. He had outstanding customer service and was very accommodating to my requirements. I came in without any knowledge of Nespresso machines and I was simply browsing. Bilal facilitated all my queries and sold me the machine with the subscription with promotions that benefitted me.Unfortunately, I can't say the same about his manager who was there observing Bilal the whole time. He was not very pleasant nor facilitating. Within my package I wanted to exchange one of the flavours as it was not to my taste. Manager simply refused and said its standard without any other explanation. I may have had an allergy to this product and told the manager this will go to the bin, he just brushed it off and could not have been any more un-bothered with the transaction. I spent a fair amount of money during my visit and would have loved to build a long lasting relationship as I see myself as now a regular due to the unique Nespresso ONLY pods. But I will not be coming back to this particular store.
lorraine mcgrath
Bought lots of our fave coffees this morning in this nespresso, the store looked lovely, was assisted by suhel who was professional helpful and friendly. Suhel explained offers and we received a free sleeve of coronation jewels for our vertuo machine and we are so excited to receive this. Thank you Suhel and we hope to see you again.
khadeja ayed
Today I was served by Juan. I had the most wonderful experience and his knowledge in all the coffees is super amazing. He knew exactly what I was after.I absolutely loved my visit and the super special treatment I got.Juan took my shopping and kept it safe so that I can shop @ Nespresso without struggling with heavy bags or being distracted.I ended up buying a new machine and lots of new coffee!Such a wonderful compassionate witty salesman. Lots of love ❤️
Kyle Williams
Had an absolutely lovely experience. Was greeted by a fantastic employee named Sherif. He was enthusiastic, energetic, helpful and knew a lot about the product. Nice to see. 10/10
Evana Hoque
The store is very nice and the staff are very approachable. Chiara the sales associate really stood out to me, she knew she was talking about and selling, I was surprised when she told me she was new to the company, she had really good product Knowledge. I walked out with 3 machines, and I am very happy with the My Nespresso. Alex was also very nice and attentive and helped a lot.
Tahlil Rashid
For a ‘premium’ brand the service is always so slow. With the price the capsules are they should be able to employ more people. I’ll be buying mine from actual premium brands that a provide a service from now
Adam Saunders
Super friendly staff and very helpful. As a person who was buying pods for a family member and the fact that I don’t drink coffee and know nothing about it, they definitely went out of their way to help me. Very special thanks to Roda for the help.
Joe Wear
Great store, lovely staff. Sharif was a pleasure and should be promoted!
Customer service was horrible today, the guy who was supposed to serve me kept chatting with his mate very rude and unprofessional.To regional Manager and area manager!!The time is tough and for the company like you guys, you don't need employees like the guy who's served me today.You just losing Customer
Eddie Rogers
Very friendly staff at this store at Westfield Stratford. I was offered a sample coffee when I entered the store. My cousin spent over £50 on various flavoured pods. Cannot give a comparison on Pod prices at this time.
Arjin Celik
Ahmed was really helpful today helped me to choose something strong and sweet ? thank you Ahmed for your help.
Yusaf Mohiuddin
Staff are superb, I always prefer to go in store compared to going online. Staff always go above and beyond at this branch.
Imogen Grounds
My first time with my girlfriend at this store and the experience was amazing ? Sarah helped us find exactly what we wanted and was more than helpful! GIVE THIS GIRL A RAISE!!!! The best customer service I've received and really brightened up my day sarah is an asset to this store and if I were her manager I would promote her ASAP!
Yesterday evening, I bought my Nespresso Machine and I was so impressed by the excellent customer service, Juan has helped me and he had great product knowledge and knew exactly which machine was matching my needs. I also got excellent explanation on the pods and subscription, again thank you Juan for making my day :) !!!!!
Avoid this branch! So we went into this Stratford Nespresso store fully planning to buy some new flavour capsules for our Vertuo machine-we usually use the app, but we were excited to browse the different types in store. While browsing I was stopped and told rudely that I was apparently behind the free standing till in front of the wall of pods, and then was given a impromptu lesson on what other shops till rules are. I myself am an assistant manager for a shop and when people stray behind to look at something behind my till (in our obviously cordoned off area) I try to help them. In this store, it’s not clear that the wall is not browsable, it’s literally open to view. So we left and bought nothing. We’ll carry on getting ours from the app where there’s not rude/bad service. Also recommend others to not bother going here.
Was served by a young lad named Bilal on 25th April Tuesday. He had outstanding customer service and was very accommodating to my requirements. I came in without any knowledge of Nespresso machines and I was simply browsing. Bilal facilitated all my queries and sold me the machine with the subscription with promotions that benefitted me.Unfortunately, I can't say the same about his manager who was there observing Bilal the whole time. He was not very pleasant nor facilitating. Within my package I wanted to exchange one of the flavours as it was not to my taste. Manager simply refused and said its standard without any other explanation. I may have had an allergy to this product and told the manager this will go to the bin, he just brushed it off and could not have been any more un-bothered with the transaction. I spent a fair amount of money during my visit and would have loved to build a long lasting relationship as I see myself as now a regular due to the unique Nespresso ONLY pods. But I will not be coming back to this particular store.
Bought lots of our fave coffees this morning in this nespresso, the store looked lovely, was assisted by suhel who was professional helpful and friendly. Suhel explained offers and we received a free sleeve of coronation jewels for our vertuo machine and we are so excited to receive this. Thank you Suhel and we hope to see you again.
Today I was served by Juan. I had the most wonderful experience and his knowledge in all the coffees is super amazing. He knew exactly what I was after.I absolutely loved my visit and the super special treatment I got.Juan took my shopping and kept it safe so that I can shop @ Nespresso without struggling with heavy bags or being distracted.I ended up buying a new machine and lots of new coffee!Such a wonderful compassionate witty salesman. Lots of love ❤️
Had an absolutely lovely experience. Was greeted by a fantastic employee named Sherif. He was enthusiastic, energetic, helpful and knew a lot about the product. Nice to see. 10/10
The store is very nice and the staff are very approachable. Chiara the sales associate really stood out to me, she knew she was talking about and selling, I was surprised when she told me she was new to the company, she had really good product Knowledge. I walked out with 3 machines, and I am very happy with the My Nespresso. Alex was also very nice and attentive and helped a lot.
For a ‘premium’ brand the service is always so slow. With the price the capsules are they should be able to employ more people. I’ll be buying mine from actual premium brands that a provide a service from now
Super friendly staff and very helpful. As a person who was buying pods for a family member and the fact that I don’t drink coffee and know nothing about it, they definitely went out of their way to help me. Very special thanks to Roda for the help.
Great store, lovely staff. Sharif was a pleasure and should be promoted!
Restaurantji Recommends
Customer service was horrible today, the guy who was supposed to serve me kept chatting with his mate very rude and unprofessional.To regional Manager and area manager!!The time is tough and for the company like you guys, you don't need employees like the guy who's served me today.You just losing Customer
Very friendly staff at this store at Westfield Stratford. I was offered a sample coffee when I entered the store. My cousin spent over £50 on various flavoured pods. Cannot give a comparison on Pod prices at this time.
Ahmed was really helpful today helped me to choose something strong and sweet ? thank you Ahmed for your help.
Staff are superb, I always prefer to go in store compared to going online. Staff always go above and beyond at this branch.
My first time with my girlfriend at this store and the experience was amazing ? Sarah helped us find exactly what we wanted and was more than helpful! GIVE THIS GIRL A RAISE!!!! The best customer service I've received and really brightened up my day sarah is an asset to this store and if I were her manager I would promote her ASAP!