Also some people have said that they don't do the small croissants anymore but from my experience they
Aaron Macdani
Super expensive. Not as good as was expected.
Saif Udz
Had a Salade Fermière, lovely red wine vinaigrette with it. Really nice but the amount of protein was a bit on the low side.
Latana
I have ordered two galettes des rois. My order was not ready. Customers who were buying galettes after me were served quicker.There is not much point collecting items if they have to be prepare in front of you. I actually mentioned it to the staff but the answer was only: it is worth ordering online... Poor customer service.
SA
The coffee is excellentAnd the place in Hampstead is very nice
Anya Sharma
I made a substantial order of croissants, amounting to just over £70, for a school parents' meeting. Unfortunately, there was a mix-up in the delivery details, and the cafe's staff were not very helpful in resolving the issue. Additionally, we were incorrectly informed by a manager from another branch that we could obtain a refund from the Hampstead branch, which was not the case. Despite the significant amount we paid for our order, the Hampstead branch was also unresponsive and unhelpful in rectifying the situation.
Mit Y
Bought a palmier from Paul, Hampstead on Saturday, to take home. Totally rock hard! Contacted their customer relations direct, got prompt reply “our Palmier is intentionally caramelised, and its texture is expected to be crisp and crunchy rather than soft.” I had never said it should be soft – I don’t need Paul to tell me that. I have bought palmiers from M&S and other stores including Paul many times before and I had no problem. To accept their patronising apology, I have to download their loyalty app to get a free hot drink. Paul, loyalty??, keep your drink.
Alexandra Moncada
Great pain au chocolat
Christopher Francisco
Bit of a hit or miss. Bought a Palmier and a Pastel de Nata on Friday and it was incredibly delicious. Bought them again today on Monday and they were SO bad I actually had to throw them away. Both. I don’t if the chefs screw up the recipe or maybe they were 2-day olds or what but it was nasty. So nasty I actually left a google review. £5 pound that went directly into the trash
Dganit Zoe Taylor
Coffee is great, croissant is amazing, staff are kind.However, no Almond milk, no indoor sitting.
The cake here doesn’t seem fresh, overpriced and poor quality ???
Leinades Danael
You can have a whole wallet of money but you can't buy coffee. Unfortunately, card payment only
Lauren Cheng
Just grabbed a croissant this morning fresh from the oven, so flaky and buttery with just the right amount of layers. Must try if in the area!
sheryar mirza
I’ve been visiting my local Paul on Hampstead High Street for several years and the quality has always been acceptable, as much as it can be for a chain store I suppose. But as of late, the prices have skyrocketed, the sandwich size has decreased drastically (the bread is so thin, it’s laughable!) and they’re not even putting any mayo/ sauce in the chicken sandwiches anymore! ? it’s probably irrelevant to mention the staff working there are certainly not happy and it’s reflected in how unfriendly they are to customers. what’s going on Paul? some QC would be nice
Also some people have said that they don't do the small croissants anymore but from my experience they
Super expensive. Not as good as was expected.
Had a Salade Fermière, lovely red wine vinaigrette with it. Really nice but the amount of protein was a bit on the low side.
I have ordered two galettes des rois. My order was not ready. Customers who were buying galettes after me were served quicker.There is not much point collecting items if they have to be prepare in front of you. I actually mentioned it to the staff but the answer was only: it is worth ordering online... Poor customer service.
The coffee is excellentAnd the place in Hampstead is very nice
I made a substantial order of croissants, amounting to just over £70, for a school parents' meeting. Unfortunately, there was a mix-up in the delivery details, and the cafe's staff were not very helpful in resolving the issue. Additionally, we were incorrectly informed by a manager from another branch that we could obtain a refund from the Hampstead branch, which was not the case. Despite the significant amount we paid for our order, the Hampstead branch was also unresponsive and unhelpful in rectifying the situation.
Bought a palmier from Paul, Hampstead on Saturday, to take home. Totally rock hard! Contacted their customer relations direct, got prompt reply “our Palmier is intentionally caramelised, and its texture is expected to be crisp and crunchy rather than soft.” I had never said it should be soft – I don’t need Paul to tell me that. I have bought palmiers from M&S and other stores including Paul many times before and I had no problem. To accept their patronising apology, I have to download their loyalty app to get a free hot drink. Paul, loyalty??, keep your drink.
Great pain au chocolat
Bit of a hit or miss. Bought a Palmier and a Pastel de Nata on Friday and it was incredibly delicious. Bought them again today on Monday and they were SO bad I actually had to throw them away. Both. I don’t if the chefs screw up the recipe or maybe they were 2-day olds or what but it was nasty. So nasty I actually left a google review. £5 pound that went directly into the trash
Coffee is great, croissant is amazing, staff are kind.However, no Almond milk, no indoor sitting.
Restaurantji Recommends
My favourite place to have breakfast!
The cake here doesn’t seem fresh, overpriced and poor quality ???
You can have a whole wallet of money but you can't buy coffee. Unfortunately, card payment only
Just grabbed a croissant this morning fresh from the oven, so flaky and buttery with just the right amount of layers. Must try if in the area!
I’ve been visiting my local Paul on Hampstead High Street for several years and the quality has always been acceptable, as much as it can be for a chain store I suppose. But as of late, the prices have skyrocketed, the sandwich size has decreased drastically (the bread is so thin, it’s laughable!) and they’re not even putting any mayo/ sauce in the chicken sandwiches anymore! ? it’s probably irrelevant to mention the staff working there are certainly not happy and it’s reflected in how unfriendly they are to customers. what’s going on Paul? some QC would be nice