Great food. Fast service. Joined the Zillionaires club. Will seek out all Zizzi's in the future to collect more Z'
elena Frappe
I generally love the food at Zizzi however this specific branch let me down. The system they have for customers entering and waiting is terrible. We were informed that it will be a 20 minute wait , and so were the other customers who were waiting for a table however it took longer than that ; roughly 40 minutes. There were tables free but no one was sat down. Someone walked in , i assume it was a friend of the worker , and he was sat down instantly although he had no booking and there were a lot of people waiting.On top of this, when they came to sit down one of the waiting customers , Eventhough we were next in the que , he called the customers that came after us. They were confused and so were we and when we confronted him , he didnt even apologise. Terrible terrible service!
Oliwia
I’m fully convinced this is one of the worst brunches in London, I could say I’ve been to most of the Zizzi’s in London and this one is far the worst one. They don’t care about the customers at all and they all look so miserable to be there. We arrived at the restaurant and waited 10mins to be seated, this would be understandable if the place was busy, we were stood by the entrance, couple of the staff members walked past us pretending they can’t see us, finally one of the manager acknowledged us, we asked to sit outside, he handed us the menus and said go for it. After 20/25mins of sitting outside I had to go inside and ask to order as they seemed to forgot about us. The manager said omg i’m so sorry give me one second i will come outside, which took another 10mins. We received our food literally 3 mins after ordering which shows the food quality and that it’s clearly microwaved. No one came to check up on us and ask how the food was. The plates were never cleared. We also wanted to have desserts but gave up at this point. Once again I had to go inside to ask for the bill, the manager said it’s gonna be delivered to the table which took another 10mins, when we were paying i asked him for a takeaway box as we wanted to leave that place asap. We waited and waited and never received the box. Went inside once again, he said he forgot about it and told me to wait. As someone who has worked in the hospitality sector for many years this service is really disappointing and I will be never coming back again. It was meant to be " a quick lunch" which took about 2 hours of my time.
mark hayes
Went here for dinner after seeing Frozen. The food was very good and the atmosphere. Ask for upstairs seating, we were seated downstairs, there was no atmosphere & we could smell the toilets, so we moved upstairs.
kleita kapaj
The food was terrible. Very expensive for the quality they offer. Absolutely not
χρυσα δελλαπορτα
Excellent, delicious italian plates!!
Milli Popat
Really nice branch in terms of the ballerina theme continuing from the Royal opera House next door. It can get busy however there are 2 floors. The food is really good especially the set menu. The staff are very accommodating and helpful.
Sama Al-Ghalbi
Goutham was very helpful and has a welcoming attitude. My friends and I enjoyed the food very much. I recommend it !!
Elspeth Cox
No greeting when we came in and waitress strolled towards us. All staff spoke very quietly and didn't seem like they wanted to be there or cared that we were paying for this food and service. When we were seated we had to wait around 15 minutes for someone to come and take our order as we were not informed about the QR ordering system which once again shows a lack of communication from staff, which really shouldn't be difficult. Our starters then arrived before our drinks. Staff didn't come to check back and ask how our food was. I was also not given fresh cutlery after my starter or a pizza cutter, food was fine it wasn't great but the service is what has disappointed me most. It was a struggle to get their attention, once again due to the fact they all seemed so disinterested in actually interacting with customers.Most disappointing was the tiramisu desert which arrived frozen, the waitress didn't care just took it back to the kitchen and the kitchen and wait staff then proceded to stare at us and whisper about us. Although these were taken off the bill our bill did still come with a service charge attached which we declined. As someone who has worked in the restaurant and bar sector for many years I very rarely don't leave a tip but sadly the staff in this zizzi do not deserve to be paid extra for doing a less than adequate job.The lack of service and physical presentation of some staff does not fill me with confidence for the general cleanliness of this branch. The manager was wearing cargo trackpants and an ill-fitting white polo.
Darren F
Didn't book, just a walk-in.My wife and I had a rare night out in London's West End and ended the evening with a meal. We chose Zizzi because we visit their Bexleyheath site often and are familiar with their menu and enjoy the food.Not on this occasion.We were seated without any issues. I had what could only be described as an isle seat as my wife was seated opposite me on the cushioned bench style seats.How often was my chair nudged or knocked as staff, no less walked past me?The first time, I was hit as one of the team walked past carrying empty bottles casually in one hand with a bar tray in the other. He did apologise. Apology accepted.There after, a steady flow of knocks and nudges continued. I even moved my coat and put it on the bench to allow for more room. It didn't make a difference.Our order was taken for drinks, no problem there and soon it arrived delivered by someone who should've used some deodorant. Shortly afterwards our food order was taken.One large calamari starter to share, (5p short of £15). One pepperoni, ham, and mushroom rustic pizza and one prawn pasta.Calamari is my favourite. Unfortunately, this portion had no flavour. It came with one small pot of tartar sauce, the same size as if it were a small portion and one piece of dried out lime wedge.Okay, I'll live with that as calamari is what I like.Pasta was nice as usual. But I needed parmigiano, so we asked for some. A waiter with his shirt hanging out, untucked, promptly came around, leaned over me, grated some cheese onto my wife's pasta, and added his shirt to my pizza!I had to hold his shirt back off my pizza as he continued to grate. He seemed to notice but didn't apologise. As we were eating, I had to double-check my pizza as I couldn't taste any pepperoni. It was there, but after one slice of pizza, I counted only 8 small slices of pepperoni, so I probably had only 10 or so bits at the most. We checked online to pay our bill and realised that they automatically add 10% service charge , and if you pay online, you can't remove it.I checked the menu and couldn't find anything that said it's even added.We promptly asked for the bill, and low and behold, the service charge was on there as an option. I asked the waitress to round up my bill without the service charge to the nearest pound. She said she had to charge what was on the bill with the service charge. I literally had to tell her that I didn't want to leave a tip!She had to fiddle about with her e-pad and give us a new total.And that was that.Anyone reading this that thinks I am stingy, they are wrong. I would happily add a service, but not once did any of the plentiful staff and management on duty do a checkback or ask at any point how our meal or visit was. Anyone in the industry will know what I'm talking about and how important it is. A cheerful last ditch thank you as we were leaving was the highlight of hospitality shown.Finally, the toilets are still a mess, as reviews suggest. No surprise there!
Booked Zizzi Bow Street for a family 7pm visit on New Years Eve. We were presented with a set menu for €49.95 each without any prior warning. There was NO other menu. This consisted of a starter(garlic bread or bruschetta etc), a main(pizza or pasta) and a dessert. This menu would usually cost circa €30 in Zizzi but they chose to use sharp practice deliver a bad value offering at 7pm on NYE. I am a regular but I won’t be returning as this is poor customer service and value.
E “Bookworm2017”
My daughter and I had lunch here and it was wonderful. My daughter had lasagne which she really enjoyed. I had the seabass which was absolutely delicious, I would most definitely have it again, it was one of the nicest meals I've eaten. The staff were all very polite and attentive. I would definitely recommend you visit.
FoxDawnEventing
Food was great and came in amazing time nearly a quarter of the time that it would normally! People are really kind but the door was open quite a lot of the time and was sending cold draughts in, overall absolutely amazing! Would come again.
PklmAzs
Fabulous meal…this resturaunt really looked after our group of eleven…great choice and tastey food. So pleased they offered gluten free choice too..friendly staff! Well situated near the Royal Opera House ..
Pete London
Absolutely manic on a Saturday evening in December. Despite booking there was a small wait, but it was handled well by the staff. Plenty of servers who were broadly competent and friendly. Standard Zizzi chain food. Downstairs was also very crowded and a bit dingy. The toilets could do with more frequent cleaning.
Great food. Fast service. Joined the Zillionaires club. Will seek out all Zizzi's in the future to collect more Z'
I generally love the food at Zizzi however this specific branch let me down. The system they have for customers entering and waiting is terrible. We were informed that it will be a 20 minute wait , and so were the other customers who were waiting for a table however it took longer than that ; roughly 40 minutes. There were tables free but no one was sat down. Someone walked in , i assume it was a friend of the worker , and he was sat down instantly although he had no booking and there were a lot of people waiting.On top of this, when they came to sit down one of the waiting customers , Eventhough we were next in the que , he called the customers that came after us. They were confused and so were we and when we confronted him , he didnt even apologise. Terrible terrible service!
I’m fully convinced this is one of the worst brunches in London, I could say I’ve been to most of the Zizzi’s in London and this one is far the worst one. They don’t care about the customers at all and they all look so miserable to be there. We arrived at the restaurant and waited 10mins to be seated, this would be understandable if the place was busy, we were stood by the entrance, couple of the staff members walked past us pretending they can’t see us, finally one of the manager acknowledged us, we asked to sit outside, he handed us the menus and said go for it. After 20/25mins of sitting outside I had to go inside and ask to order as they seemed to forgot about us. The manager said omg i’m so sorry give me one second i will come outside, which took another 10mins. We received our food literally 3 mins after ordering which shows the food quality and that it’s clearly microwaved. No one came to check up on us and ask how the food was. The plates were never cleared. We also wanted to have desserts but gave up at this point. Once again I had to go inside to ask for the bill, the manager said it’s gonna be delivered to the table which took another 10mins, when we were paying i asked him for a takeaway box as we wanted to leave that place asap. We waited and waited and never received the box. Went inside once again, he said he forgot about it and told me to wait. As someone who has worked in the hospitality sector for many years this service is really disappointing and I will be never coming back again. It was meant to be " a quick lunch" which took about 2 hours of my time.
Went here for dinner after seeing Frozen. The food was very good and the atmosphere. Ask for upstairs seating, we were seated downstairs, there was no atmosphere & we could smell the toilets, so we moved upstairs.
The food was terrible. Very expensive for the quality they offer. Absolutely not
Excellent, delicious italian plates!!
Really nice branch in terms of the ballerina theme continuing from the Royal opera House next door. It can get busy however there are 2 floors. The food is really good especially the set menu. The staff are very accommodating and helpful.
Goutham was very helpful and has a welcoming attitude. My friends and I enjoyed the food very much. I recommend it !!
No greeting when we came in and waitress strolled towards us. All staff spoke very quietly and didn't seem like they wanted to be there or cared that we were paying for this food and service. When we were seated we had to wait around 15 minutes for someone to come and take our order as we were not informed about the QR ordering system which once again shows a lack of communication from staff, which really shouldn't be difficult. Our starters then arrived before our drinks. Staff didn't come to check back and ask how our food was. I was also not given fresh cutlery after my starter or a pizza cutter, food was fine it wasn't great but the service is what has disappointed me most. It was a struggle to get their attention, once again due to the fact they all seemed so disinterested in actually interacting with customers.Most disappointing was the tiramisu desert which arrived frozen, the waitress didn't care just took it back to the kitchen and the kitchen and wait staff then proceded to stare at us and whisper about us. Although these were taken off the bill our bill did still come with a service charge attached which we declined. As someone who has worked in the restaurant and bar sector for many years I very rarely don't leave a tip but sadly the staff in this zizzi do not deserve to be paid extra for doing a less than adequate job.The lack of service and physical presentation of some staff does not fill me with confidence for the general cleanliness of this branch. The manager was wearing cargo trackpants and an ill-fitting white polo.
Didn't book, just a walk-in.My wife and I had a rare night out in London's West End and ended the evening with a meal. We chose Zizzi because we visit their Bexleyheath site often and are familiar with their menu and enjoy the food.Not on this occasion.We were seated without any issues. I had what could only be described as an isle seat as my wife was seated opposite me on the cushioned bench style seats.How often was my chair nudged or knocked as staff, no less walked past me?The first time, I was hit as one of the team walked past carrying empty bottles casually in one hand with a bar tray in the other. He did apologise. Apology accepted.There after, a steady flow of knocks and nudges continued. I even moved my coat and put it on the bench to allow for more room. It didn't make a difference.Our order was taken for drinks, no problem there and soon it arrived delivered by someone who should've used some deodorant. Shortly afterwards our food order was taken.One large calamari starter to share, (5p short of £15). One pepperoni, ham, and mushroom rustic pizza and one prawn pasta.Calamari is my favourite. Unfortunately, this portion had no flavour. It came with one small pot of tartar sauce, the same size as if it were a small portion and one piece of dried out lime wedge.Okay, I'll live with that as calamari is what I like.Pasta was nice as usual. But I needed parmigiano, so we asked for some. A waiter with his shirt hanging out, untucked, promptly came around, leaned over me, grated some cheese onto my wife's pasta, and added his shirt to my pizza!I had to hold his shirt back off my pizza as he continued to grate. He seemed to notice but didn't apologise. As we were eating, I had to double-check my pizza as I couldn't taste any pepperoni. It was there, but after one slice of pizza, I counted only 8 small slices of pepperoni, so I probably had only 10 or so bits at the most. We checked online to pay our bill and realised that they automatically add 10% service charge , and if you pay online, you can't remove it.I checked the menu and couldn't find anything that said it's even added.We promptly asked for the bill, and low and behold, the service charge was on there as an option. I asked the waitress to round up my bill without the service charge to the nearest pound. She said she had to charge what was on the bill with the service charge. I literally had to tell her that I didn't want to leave a tip!She had to fiddle about with her e-pad and give us a new total.And that was that.Anyone reading this that thinks I am stingy, they are wrong. I would happily add a service, but not once did any of the plentiful staff and management on duty do a checkback or ask at any point how our meal or visit was. Anyone in the industry will know what I'm talking about and how important it is. A cheerful last ditch thank you as we were leaving was the highlight of hospitality shown.Finally, the toilets are still a mess, as reviews suggest. No surprise there!
Restaurantji Recommends
Booked Zizzi Bow Street for a family 7pm visit on New Years Eve. We were presented with a set menu for €49.95 each without any prior warning. There was NO other menu. This consisted of a starter(garlic bread or bruschetta etc), a main(pizza or pasta) and a dessert. This menu would usually cost circa €30 in Zizzi but they chose to use sharp practice deliver a bad value offering at 7pm on NYE. I am a regular but I won’t be returning as this is poor customer service and value.
My daughter and I had lunch here and it was wonderful. My daughter had lasagne which she really enjoyed. I had the seabass which was absolutely delicious, I would most definitely have it again, it was one of the nicest meals I've eaten. The staff were all very polite and attentive. I would definitely recommend you visit.
Food was great and came in amazing time nearly a quarter of the time that it would normally! People are really kind but the door was open quite a lot of the time and was sending cold draughts in, overall absolutely amazing! Would come again.
Fabulous meal…this resturaunt really looked after our group of eleven…great choice and tastey food. So pleased they offered gluten free choice too..friendly staff! Well situated near the Royal Opera House ..
Absolutely manic on a Saturday evening in December. Despite booking there was a small wait, but it was handled well by the staff. Plenty of servers who were broadly competent and friendly. Standard Zizzi chain food. Downstairs was also very crowded and a bit dingy. The toilets could do with more frequent cleaning.