Absolutely shambolic - I think it’s new owners - ordered a Hawaiian and got just ham and cheese . Crust has changed it’s just awful now . That’s it nailIn the coffin for me .
Mahendar Aedudodla
Every item was perfect.Definitely would recommend coming here.
Sandeep Shetty
Absolutely pathetic service from this branch. I tried ordering a cheesy crust pizza got a totally dry thin crust. I have always ordered a cheesy crust pizza in the past. Tried calling them and asking them on how to remedy the situation since I hadn't touched the pizzas at all. Instead they started arguing about ascertaining whose fault it is and that nothing could be done now. Very poor customer service from the staff.
Sarah Fullegar
Rang up to find out what time I could expect my deliver after the track my order had been on checking and cutting for 40 minutes. The woman on the phone was extremely rude and unhelpful and offered no time line. Pizza still hasn’t arrive after 1.5hours.
Tracy Emery
Disgusting dry pizza the worst I’ve ever had my 2 kids couldn’t eat it cost me £45 and had to throw away,ring the store they didn’t care such rude staff
Lilly Loos
Service is poor when they eventually do actually answer the phone, they struggle to understand what you’re ordering and the process is extremely slow!Pizza was ok but not very warm and the portion of potato tots that cost nearly £6 were a joke, they also forgot to Include the dip and the dips we paid an extra £3 for never even arrived so check your order!
Google user
Service is poor when they eventually do actually answer the phone, they struggle to understand what you’re ordering and the process is extremely slow!\\nPizza was ok but not very warm and the portion of potato tots that cost nearly £6 were a joke, they also forgot to Include the dip and the dips we paid an extra £3 for never even arrived so check your order!
Karran Vora
Ordered food at 20.02 it is now 21.20 and i have still not recieved it, i have phoned them 17 times, and no answer. The service is extremely poor, and at this point I am wondering if it will even arrive. Will not make the mistake of ordering from this branch again. TERRIBLE SERVICE.
James Emmott
Not only were the pizzas delivered late, they also tried to con us:one of the pizzas we ordered was an Nduja pizza. The pizza arrives and there is no Ndjua, there are just spots of tomato sauce around the top as if to fool us into believing there actually was Nduja. Can you believe the cheek! You would have thought they could at least have called us, explained they were out of Nduja, and offered a different topping? Never ordering from here ever again.
K R
Never order from here. Second time we’ve had missing items from our order, garlic sticks first time and a drink the second. Staff are unfriendly and haven’t a clue what they’re doing. Useless place and a waste of our money.
Wish I could give zero stars. This rating is after having issues the last 3 or 4 times I've placed an order. Each time I've thought maybe its a one off....Poor customer service.Poor pizzas.ALL the staff need to either be replaced or given further training. The owner/company really needs to step in and turn things around.They have had one too many chances. Won't be ordering from this branch ever again !
radhika vyas
Really disappointed second time with this shop( northwood hills). After sending a wrong order as they put chillies on my kids pizza garden party.. and they apologised they will provide me next time same food for free. When I called today they were so rude on call and force me to order something first then only they can provide me free pizza as mentioned above. So disappointed with service, customer care, food , staff doesn't understand your point of view. Really fed up and not happy !!! ??
P4N4SH
Not ordering again ever again. I am very disappointed with their services and their food quality. They realty have to look into it to improve customer services. Not recommending to order from this branch!!! ?
Akshay Patel
Still waiting, 1 hour after ordering - been hung up on twice when chasing. Been given excuses on where our order is. App shows it’s still being prepared, on the time that we managed to get get through on the phone they keep saying it’s 10 mins away. No idea what to say to this. Don’t the pizza will be warm.
Robert Duncan
Awful service. Pointless calling as cannot understand a word of what they are saying. Cold pizza 1 hour and a half after ordering. Useless
Absolutely shambolic - I think it’s new owners - ordered a Hawaiian and got just ham and cheese . Crust has changed it’s just awful now . That’s it nailIn the coffin for me .
Every item was perfect.Definitely would recommend coming here.
Absolutely pathetic service from this branch. I tried ordering a cheesy crust pizza got a totally dry thin crust. I have always ordered a cheesy crust pizza in the past. Tried calling them and asking them on how to remedy the situation since I hadn't touched the pizzas at all. Instead they started arguing about ascertaining whose fault it is and that nothing could be done now. Very poor customer service from the staff.
Rang up to find out what time I could expect my deliver after the track my order had been on checking and cutting for 40 minutes. The woman on the phone was extremely rude and unhelpful and offered no time line. Pizza still hasn’t arrive after 1.5hours.
Disgusting dry pizza the worst I’ve ever had my 2 kids couldn’t eat it cost me £45 and had to throw away,ring the store they didn’t care such rude staff
Service is poor when they eventually do actually answer the phone, they struggle to understand what you’re ordering and the process is extremely slow!Pizza was ok but not very warm and the portion of potato tots that cost nearly £6 were a joke, they also forgot to Include the dip and the dips we paid an extra £3 for never even arrived so check your order!
Service is poor when they eventually do actually answer the phone, they struggle to understand what you’re ordering and the process is extremely slow!\\nPizza was ok but not very warm and the portion of potato tots that cost nearly £6 were a joke, they also forgot to Include the dip and the dips we paid an extra £3 for never even arrived so check your order!
Ordered food at 20.02 it is now 21.20 and i have still not recieved it, i have phoned them 17 times, and no answer. The service is extremely poor, and at this point I am wondering if it will even arrive. Will not make the mistake of ordering from this branch again. TERRIBLE SERVICE.
Not only were the pizzas delivered late, they also tried to con us:one of the pizzas we ordered was an Nduja pizza. The pizza arrives and there is no Ndjua, there are just spots of tomato sauce around the top as if to fool us into believing there actually was Nduja. Can you believe the cheek! You would have thought they could at least have called us, explained they were out of Nduja, and offered a different topping? Never ordering from here ever again.
Never order from here. Second time we’ve had missing items from our order, garlic sticks first time and a drink the second. Staff are unfriendly and haven’t a clue what they’re doing. Useless place and a waste of our money.
Restaurantji Recommends
Wish I could give zero stars. This rating is after having issues the last 3 or 4 times I've placed an order. Each time I've thought maybe its a one off....Poor customer service.Poor pizzas.ALL the staff need to either be replaced or given further training. The owner/company really needs to step in and turn things around.They have had one too many chances. Won't be ordering from this branch ever again !
Really disappointed second time with this shop( northwood hills). After sending a wrong order as they put chillies on my kids pizza garden party.. and they apologised they will provide me next time same food for free. When I called today they were so rude on call and force me to order something first then only they can provide me free pizza as mentioned above. So disappointed with service, customer care, food , staff doesn't understand your point of view. Really fed up and not happy !!! ??
Not ordering again ever again. I am very disappointed with their services and their food quality. They realty have to look into it to improve customer services. Not recommending to order from this branch!!! ?
Still waiting, 1 hour after ordering - been hung up on twice when chasing. Been given excuses on where our order is. App shows it’s still being prepared, on the time that we managed to get get through on the phone they keep saying it’s 10 mins away. No idea what to say to this. Don’t the pizza will be warm.
Awful service. Pointless calling as cannot understand a word of what they are saying. Cold pizza 1 hour and a half after ordering. Useless