The Stratford Westfield store is very cold this winter. The door does not close properly and the heating is not working either. The staff are great, and they have requested HQ to sort it out but they have not been responsive. A shame.
Dimitrios Anagnostakis
coffee tasted nice but the people were a bit annoyed when asked for a change on my
MisterMilon
The behavior was rude, I drink coffee here for more than 2 years, this is the first time one of your staff girl did not treat the staff well.Thursday 4 January 2024 time 11:40 am.
Munirahh Ibrahim
Convenient location, calm atmosphere. However I couldn't help but notice the cafe could be cleaner and deserves refurbishment.
Jade Kelley
Awful awful customer service from Fabrice some of the worst I've received. You can tell the workers are miserable from the way they speak to their customers. Will never ever shop at a cafe nero after the way Fabrice has treated and spoke to me. Paid £1.20 for syrup on deliveroo, after paying for syrup last week and them adding NOTHING and then admitting it as they had ran out I called up today to ensure my order notes were received. The standard amount of syrup you receive when paying is 3-4 pumps, in store you can actually request however many YOU like all for the one price. I paid on deliveroo TWICE for syrup, costing a total of £1.20 all for Fabrice to tell me that when you pay extra it literally entitles you to an extra 1 PUMP - for 60p?!?!?!?!?!?!?!?! and that he doesn't really care how I want my coffee I can get what I'm given. Starbucks (who I visit DAILY), costa, pret, ole and steen are just a few coffee shops who go and above and beyond to ensure your coffee is exactly to your taste and do not want to charge you £10 for syrup alone!!!!!!! RIDICULOUS REMEMBER YOU WORK IN CUSTOMER SERVICE
I
Staff refused to give coffee in a ceramic cup, as he would have to wash it ! Had to threaten to complain to head office, he then said he would have to offer cups to everyone, I said I don't know about other people, but I frequently use cafe Nero, and I was appalled at the service I had received today.
Valerie Evans
Lovely coffees and hot chocolate in a cosy atmosphere great service.
Karen Guessoum
Someone's used 16 years old girls bank card to buy food 17.55£On 14 09 2023ThievesReported to police investigation on cctv
Parimal Mehta
Not much choose for vegan as regards vegan. Drink all good . They should clean the tables as soon as customers
Viktoras Simutis
Normally I don't like cafe Nero coffee as its comes too strong for me, but once I have tried frapucino it have changed my opinionDelicious coffee but slow service!
Management have left one guy on his own this morning Wednesday 13th September and he has served non stop a never ending queue. He’s done incredibly but has literally non stop took payments and made coffees on his own for the last 3 hours it seems - not good from whoever planned the rota
Casual_diner777
This is a fantastic cafe, a stand out for Caffe Nero stores. It is always very busy but well controlled. The manager Fabio is always so courteous and offers a friendly, consistent and professional service. He has contributed an incredible amount of his time ensuring exceptional service and training staff on standard control. Kudos to Bea! However, it is very clear he and the full time staff are being pushed too much. Fabio has worked every single day bar one in the past 2-3 weeks. I feel bad for the chap, it is unacceptable that Caffè Nero have forced him to do such hours. He has had to publicly deal with staff resignations without notice, late staff (Sheikh is the worst, he's also made blatant homophobic and misogynistic comments), anti social behavior of youths and unruly guests. And to top it, the AC has been broken for two years where it only blows hot air despite the cold function being enabled. It is currently over 40° in the store. I feel awful for the staff to have to work in these conditions.
Kemi Fajoye
Had a great pistachio frappe ? as an after dinner drink. The atmosphere was calm and the service was quick.
Jafor Ahmed
Holy Cow, There was no washroom. Would never visit again
fawzi jeeachee
Batista was in a rush to get on his break. Generally other times. Service is
The Stratford Westfield store is very cold this winter. The door does not close properly and the heating is not working either. The staff are great, and they have requested HQ to sort it out but they have not been responsive. A shame.
coffee tasted nice but the people were a bit annoyed when asked for a change on my
The behavior was rude, I drink coffee here for more than 2 years, this is the first time one of your staff girl did not treat the staff well.Thursday 4 January 2024 time 11:40 am.
Convenient location, calm atmosphere. However I couldn't help but notice the cafe could be cleaner and deserves refurbishment.
Awful awful customer service from Fabrice some of the worst I've received. You can tell the workers are miserable from the way they speak to their customers. Will never ever shop at a cafe nero after the way Fabrice has treated and spoke to me. Paid £1.20 for syrup on deliveroo, after paying for syrup last week and them adding NOTHING and then admitting it as they had ran out I called up today to ensure my order notes were received. The standard amount of syrup you receive when paying is 3-4 pumps, in store you can actually request however many YOU like all for the one price. I paid on deliveroo TWICE for syrup, costing a total of £1.20 all for Fabrice to tell me that when you pay extra it literally entitles you to an extra 1 PUMP - for 60p?!?!?!?!?!?!?!?! and that he doesn't really care how I want my coffee I can get what I'm given. Starbucks (who I visit DAILY), costa, pret, ole and steen are just a few coffee shops who go and above and beyond to ensure your coffee is exactly to your taste and do not want to charge you £10 for syrup alone!!!!!!! RIDICULOUS REMEMBER YOU WORK IN CUSTOMER SERVICE
Staff refused to give coffee in a ceramic cup, as he would have to wash it ! Had to threaten to complain to head office, he then said he would have to offer cups to everyone, I said I don't know about other people, but I frequently use cafe Nero, and I was appalled at the service I had received today.
Lovely coffees and hot chocolate in a cosy atmosphere great service.
Someone's used 16 years old girls bank card to buy food 17.55£On 14 09 2023ThievesReported to police investigation on cctv
Not much choose for vegan as regards vegan. Drink all good . They should clean the tables as soon as customers
Normally I don't like cafe Nero coffee as its comes too strong for me, but once I have tried frapucino it have changed my opinionDelicious coffee but slow service!
Restaurantji Recommends
Management have left one guy on his own this morning Wednesday 13th September and he has served non stop a never ending queue. He’s done incredibly but has literally non stop took payments and made coffees on his own for the last 3 hours it seems - not good from whoever planned the rota
This is a fantastic cafe, a stand out for Caffe Nero stores. It is always very busy but well controlled. The manager Fabio is always so courteous and offers a friendly, consistent and professional service. He has contributed an incredible amount of his time ensuring exceptional service and training staff on standard control. Kudos to Bea! However, it is very clear he and the full time staff are being pushed too much. Fabio has worked every single day bar one in the past 2-3 weeks. I feel bad for the chap, it is unacceptable that Caffè Nero have forced him to do such hours. He has had to publicly deal with staff resignations without notice, late staff (Sheikh is the worst, he's also made blatant homophobic and misogynistic comments), anti social behavior of youths and unruly guests. And to top it, the AC has been broken for two years where it only blows hot air despite the cold function being enabled. It is currently over 40° in the store. I feel awful for the staff to have to work in these conditions.
Had a great pistachio frappe ? as an after dinner drink. The atmosphere was calm and the service was quick.
Holy Cow, There was no washroom. Would never visit again
Batista was in a rush to get on his break. Generally other times. Service is