It’s a great way of getting joyful and productive in the workplace as you work with
Amy Hynes
Two of us popped in for some tasty pastries, but left with a very sour taste in our mouths, and no, it was not the lemon drizzle. We had potato wedges, southern fried chicken bites which my husband described as ‘funky’ and not in a good way, sausage rolls which were hot & fresh out of the oven, but extremely bland compared to the usual Gregg’s standard. The biscuits were fine, and the vanilla latte has no vanilla and tasted like dish water. The floor was dirty, the tables were filthy, and the bins were overflowing.First poor experience of Gregg’s in my life, am usually a big fan of the food and have never had a bad word to say about it until today - as my husband just said, “the jammy heart was the only love on display in there today”. To say the staff were unkempt, and extremely rude would be a massive understatement. As a former customer services manager myself, I was taken aback by a woman (I feel lady would not be fitting here) behind the counter shouting at customers “what do you want?” as opposed to a polite smile or greeting, or some basic manners. This person clearly does not enjoy her job, and I understand that anyone can have a bad day, but taking it out on customers is extremely unprofessional and results in very poor representation of the company. A lady came in to make a purchase with her small dog, who was on the lead and extremely well behaved. In fact, there was more barking from the aforementioned member of staff, then there was the dog, in fact, the only barking, was from this member of staff. The lady bumped into a man she appeared to know as she was leaving, and stopped to say hello, and that’s when the woman working behind the counter roared “NO DOGS ALLOWED IN ‘ERE” very aggressively, and then proceeded to glare at the lady and her dog.This woman working here, then proceeded to roar at my husband that the bin was full as he tried to dispose of his rubbish, and then she stood outside in her uniform smoking with another employee.Again, I get that people have bad days, but the workplace is not a suitable place to vent your frustrations, especially when you are customer facing. And there are ways to professionally deal with customers (using basic manners for instance), and with store policies (perhaps politely approaching someone as opposed to screaming at them from one end of a busy store to another). Very, very disappointing experience, will not return & will not recommend.
Tony B
You ought to be aware that this shop is terribly run and is ruining the reputation of your business. The staff have no idea what they are doing. On numerous occasions I have placed click and collect orders, only to have arrived and been told it's not been made and they don't have the sausage, bacon or egg to make the order. Usually because they've handed out to the customers queuing infront of me when I placed my order 20 minutes prior. The staff are rude and do not say please or thankyou. Honrstly, I don't write reviews often and I really am not a moaner, I'm just fed up eith the service in this shop and feel it needs to be addressed.
Andrzej Frączek
The best customer service in the
NeutronMr
This branch is good for hot and cold food if you go in and collect it yourself, but often a big disappointment if you try and have anything hot delivered. Today I ordered a "hot bacon roll" and a "hot latte" (via Just Eat) a little after 10am and received a cold bacon roll and a tepid latte just before 11am. This is not the first time recently that such a delivery delay has happened! Why do Greggs in Richmond faff about and keep delivery drivers waiting so long? It spells death for their hot food. By bike we are less than 5 minutes apart.
B L
Rude disinterested staff girl works there, who has no interest in serving or being helpful. Customer service skills are zero. Food is also bad, with flies allowed to settle on the hot counter food. Place is always filthy.
Skyler Marie Rose
I always visit after my Laser sessions as part of my self care. I love treating myself to there lovely and tasty donuts.
SourceX Mega
Simple order, yet i get a condescending attitude from the young mix race girl.
FijiJames
Nice breakfast baguette and latte fine but a little untidy and staff didn't seem happy to be there. Later popped back for a Tottenham cake and disinterested staff member kindly tried to give me two (one given back)
Just wanted to mention a really lovely person named Mira that served us today.It was just a quick stop to grab a Vegan sausage roll and in a world where decent/good/great customer service is really lacking, Mira was kind, smiley and attentive; very personable - a breathe of fresh air! Companies need to value these kinds of employees - lovely person and we will be back!
Dan Hoy
Atrocious service, or lack of. Stood waiting for 10+ plus minutes whilst staff made awkward eye contact between themselves and shirked off to the back. One member staff shouted out to the back that she was not going serve customers if they asked for anything... defeats the points of working?
Dalek
Tasty ham and cheese baguette and the sausage rolls as good as ever. Good value, clean and friendly branch of Greggs. The vegan sausage rolls are jolly tasty. Official Food Hygiene Regulations - Scores On The Doors - Greggs score 5 out of 5. Well done. Very close to Richmond Underground, Overground and Main Railway station. Just turn left out of the station.
yudhveer rana
Very bad experience order 3 veg bake, served cold asked for make warm denied don't have oven, no sauce and ketchup that's finished too.
Keith James
This Greggs in Richmond is absolutely filthy. The tables are grubby and the surfaces are not kept clean. Now when you have 3 staff members behind the counter and only one is serving surely the other 2 could be doing some form of cleaning. Even the legs of the tables are in need of a good scrub. l sat near the window which was near the sugar and hand tissues table. A female member of staff came over to change the bin bag while I was biting into my cold steak bake. She near enough put her bottom near my face while she bent down to replace the bin bag. I immediately got up and left. Never to return to such a shambolic place.
Not bad coffee ?
It’s a great way of getting joyful and productive in the workplace as you work with
Two of us popped in for some tasty pastries, but left with a very sour taste in our mouths, and no, it was not the lemon drizzle. We had potato wedges, southern fried chicken bites which my husband described as ‘funky’ and not in a good way, sausage rolls which were hot & fresh out of the oven, but extremely bland compared to the usual Gregg’s standard. The biscuits were fine, and the vanilla latte has no vanilla and tasted like dish water. The floor was dirty, the tables were filthy, and the bins were overflowing.First poor experience of Gregg’s in my life, am usually a big fan of the food and have never had a bad word to say about it until today - as my husband just said, “the jammy heart was the only love on display in there today”. To say the staff were unkempt, and extremely rude would be a massive understatement. As a former customer services manager myself, I was taken aback by a woman (I feel lady would not be fitting here) behind the counter shouting at customers “what do you want?” as opposed to a polite smile or greeting, or some basic manners. This person clearly does not enjoy her job, and I understand that anyone can have a bad day, but taking it out on customers is extremely unprofessional and results in very poor representation of the company. A lady came in to make a purchase with her small dog, who was on the lead and extremely well behaved. In fact, there was more barking from the aforementioned member of staff, then there was the dog, in fact, the only barking, was from this member of staff. The lady bumped into a man she appeared to know as she was leaving, and stopped to say hello, and that’s when the woman working behind the counter roared “NO DOGS ALLOWED IN ‘ERE” very aggressively, and then proceeded to glare at the lady and her dog.This woman working here, then proceeded to roar at my husband that the bin was full as he tried to dispose of his rubbish, and then she stood outside in her uniform smoking with another employee.Again, I get that people have bad days, but the workplace is not a suitable place to vent your frustrations, especially when you are customer facing. And there are ways to professionally deal with customers (using basic manners for instance), and with store policies (perhaps politely approaching someone as opposed to screaming at them from one end of a busy store to another). Very, very disappointing experience, will not return & will not recommend.
You ought to be aware that this shop is terribly run and is ruining the reputation of your business. The staff have no idea what they are doing. On numerous occasions I have placed click and collect orders, only to have arrived and been told it's not been made and they don't have the sausage, bacon or egg to make the order. Usually because they've handed out to the customers queuing infront of me when I placed my order 20 minutes prior. The staff are rude and do not say please or thankyou. Honrstly, I don't write reviews often and I really am not a moaner, I'm just fed up eith the service in this shop and feel it needs to be addressed.
The best customer service in the
This branch is good for hot and cold food if you go in and collect it yourself, but often a big disappointment if you try and have anything hot delivered. Today I ordered a "hot bacon roll" and a "hot latte" (via Just Eat) a little after 10am and received a cold bacon roll and a tepid latte just before 11am. This is not the first time recently that such a delivery delay has happened! Why do Greggs in Richmond faff about and keep delivery drivers waiting so long? It spells death for their hot food. By bike we are less than 5 minutes apart.
Rude disinterested staff girl works there, who has no interest in serving or being helpful. Customer service skills are zero. Food is also bad, with flies allowed to settle on the hot counter food. Place is always filthy.
I always visit after my Laser sessions as part of my self care. I love treating myself to there lovely and tasty donuts.
Simple order, yet i get a condescending attitude from the young mix race girl.
Nice breakfast baguette and latte fine but a little untidy and staff didn't seem happy to be there. Later popped back for a Tottenham cake and disinterested staff member kindly tried to give me two (one given back)
Restaurantji Recommends
Just wanted to mention a really lovely person named Mira that served us today.It was just a quick stop to grab a Vegan sausage roll and in a world where decent/good/great customer service is really lacking, Mira was kind, smiley and attentive; very personable - a breathe of fresh air! Companies need to value these kinds of employees - lovely person and we will be back!
Atrocious service, or lack of. Stood waiting for 10+ plus minutes whilst staff made awkward eye contact between themselves and shirked off to the back. One member staff shouted out to the back that she was not going serve customers if they asked for anything... defeats the points of working?
Tasty ham and cheese baguette and the sausage rolls as good as ever. Good value, clean and friendly branch of Greggs. The vegan sausage rolls are jolly tasty. Official Food Hygiene Regulations - Scores On The Doors - Greggs score 5 out of 5. Well done. Very close to Richmond Underground, Overground and Main Railway station. Just turn left out of the station.
Very bad experience order 3 veg bake, served cold asked for make warm denied don't have oven, no sauce and ketchup that's finished too.
This Greggs in Richmond is absolutely filthy. The tables are grubby and the surfaces are not kept clean. Now when you have 3 staff members behind the counter and only one is serving surely the other 2 could be doing some form of cleaning. Even the legs of the tables are in need of a good scrub. l sat near the window which was near the sugar and hand tissues table. A female member of staff came over to change the bin bag while I was biting into my cold steak bake. She near enough put her bottom near my face while she bent down to replace the bin bag. I immediately got up and left. Never to return to such a shambolic place.