As someone with celiac disease, dining out can be a bit nerve-wracking, but I always appreciate when restaurants take my dietary needs seriously. Unfortunately, my recent experience at T.Rex left much to be desired.Upon arrival, I made it clear to the waiter that I have celiac disease and need to avoid gluten. They assured me that another staff member would be assigned to handle my order. However, despite my efforts to communicate my allergies, when my burger arrived, it was served on a gluten-containing bun.The inconsistency and confusion in the restaurant's handling of my dietary needs were disheartening. It's crucial for all staff members to be properly trained in dealing with food allergies, as it not only impacts the safety of customers but also their overall dining experience.While they did replace my meal, the risk associated with such errors is just too high. Moreover, the failure to provide a gluten-free option as requested was disappointing. While I understand mistakes can happen, especially in busy kitchens, it's essential for restaurants to prioritize the accuracy of orders, particularly for customers with specific dietary requirements like myself.Overall, my experience at T.Rex fell short of expectations. I hope they take this feedback constructively and implement measures to improve their handling of food allergies in the future.Dietary restrictions: Gluten
pr0szefu
Great place with good food and quick service. Recommend it to anyone visiting museum and have a pitstop there to recharge their energy. Would definitely visit again when having a tour with friends who hasn’t been there yet.
Ferda Mravenec
the service is very nice and would give you anything, the food is good, but don't expect anything big. great selection and reasonable
Benjamin Farbiarz Segal
Very cool, good food, but small portions. Proportionally expensive, but it is inside the museum. Lots of variety.
André Morgado
For 35 pounds and a 35-minute wait, especially when the restaurant wasn't even half full, the overall experience was disappointingly poor. The height of absurdity, however, was when I ordered a gluten-free burger and was served just potatoes, arugula, and the meat on a plate.As per the waiter's explanation, choosing gluten-free apparently means they simply remove all gluten-containing components without offering any replacements. This policy was not indicated anywhere, either beforehand or at the moment.While I understand it's a tourist location, such service is frankly inexcusable.
Agnieszka Rębacz
Me and my friends was welcomed by a lovely guy wearing pride lanyard. He was super friendly and made us feel very welcome. We was planning to eat out of the museum but the experience was so good I would come back to the museum just to eat there again. The staff were all nice and friendly and food was delicious. Would 100% recommend trying the trex burger.
beata czekalska
Great Service and food. We were not sure what to eat and the manager I believe, he was so welcoming we just couldn’t say no. Amazing customer service.
Alison
Disgusting and it’s fast
Delia
Whilst the food was OK, it's a little overpriced for what it is. I noticed others were served their food before us but we ordered before them.
Leo Graca
Avoid it please, no hygiene, food worse than 5 min uni meal (tho sometimes bangs), bad environment by the workers, only good for the coffe which the barista was nice. Food isnt healthy for kids on the menu, it's not cooked up to standards or seasoned, plate was greasy as other things you can notice that hygiene ain't up there behind the counter or kitchen.
Me and my friend went while on a trip and the service was good but they messed up our order 4 times and we had to get refunded as they charged us £19 when it was only a £8:50
Eloy Cánovas
The theme is what it is, very focused on the youth audience. They have good burgers and steamed chips if you prefer.
Andre Alleyne
No complaints. Good food. Fast friendly service. Can be very crowded at peak times though.
Pau Vargas
We ate here because we couldn't afford to leave the museum during our visit. The place has an atmosphere consistent with what it is, noisy being inside the museum itself.Nothing remarkable in terms of food, correct.There is no table service, you pay before eating at the counter and the food is picked up. It is closer to the concept of a fast food restaurant.Kid-friendliness: It is a museum, children can enter.
Paul
Very good for a museum cafe. Service hit-and-mis however kitchen team do a good job and kids like the food. We'll priced and staff mostly try considering the high footfall....
As someone with celiac disease, dining out can be a bit nerve-wracking, but I always appreciate when restaurants take my dietary needs seriously. Unfortunately, my recent experience at T.Rex left much to be desired.Upon arrival, I made it clear to the waiter that I have celiac disease and need to avoid gluten. They assured me that another staff member would be assigned to handle my order. However, despite my efforts to communicate my allergies, when my burger arrived, it was served on a gluten-containing bun.The inconsistency and confusion in the restaurant's handling of my dietary needs were disheartening. It's crucial for all staff members to be properly trained in dealing with food allergies, as it not only impacts the safety of customers but also their overall dining experience.While they did replace my meal, the risk associated with such errors is just too high. Moreover, the failure to provide a gluten-free option as requested was disappointing. While I understand mistakes can happen, especially in busy kitchens, it's essential for restaurants to prioritize the accuracy of orders, particularly for customers with specific dietary requirements like myself.Overall, my experience at T.Rex fell short of expectations. I hope they take this feedback constructively and implement measures to improve their handling of food allergies in the future.Dietary restrictions: Gluten
Great place with good food and quick service. Recommend it to anyone visiting museum and have a pitstop there to recharge their energy. Would definitely visit again when having a tour with friends who hasn’t been there yet.
the service is very nice and would give you anything, the food is good, but don't expect anything big. great selection and reasonable
Very cool, good food, but small portions. Proportionally expensive, but it is inside the museum. Lots of variety.
For 35 pounds and a 35-minute wait, especially when the restaurant wasn't even half full, the overall experience was disappointingly poor. The height of absurdity, however, was when I ordered a gluten-free burger and was served just potatoes, arugula, and the meat on a plate.As per the waiter's explanation, choosing gluten-free apparently means they simply remove all gluten-containing components without offering any replacements. This policy was not indicated anywhere, either beforehand or at the moment.While I understand it's a tourist location, such service is frankly inexcusable.
Me and my friends was welcomed by a lovely guy wearing pride lanyard. He was super friendly and made us feel very welcome. We was planning to eat out of the museum but the experience was so good I would come back to the museum just to eat there again. The staff were all nice and friendly and food was delicious. Would 100% recommend trying the trex burger.
Great Service and food. We were not sure what to eat and the manager I believe, he was so welcoming we just couldn’t say no. Amazing customer service.
Disgusting and it’s fast
Whilst the food was OK, it's a little overpriced for what it is. I noticed others were served their food before us but we ordered before them.
Avoid it please, no hygiene, food worse than 5 min uni meal (tho sometimes bangs), bad environment by the workers, only good for the coffe which the barista was nice. Food isnt healthy for kids on the menu, it's not cooked up to standards or seasoned, plate was greasy as other things you can notice that hygiene ain't up there behind the counter or kitchen.
Restaurantji Recommends
Me and my friend went while on a trip and the service was good but they messed up our order 4 times and we had to get refunded as they charged us £19 when it was only a £8:50
The theme is what it is, very focused on the youth audience. They have good burgers and steamed chips if you prefer.
No complaints. Good food. Fast friendly service. Can be very crowded at peak times though.
We ate here because we couldn't afford to leave the museum during our visit. The place has an atmosphere consistent with what it is, noisy being inside the museum itself.Nothing remarkable in terms of food, correct.There is no table service, you pay before eating at the counter and the food is picked up. It is closer to the concept of a fast food restaurant.Kid-friendliness: It is a museum, children can enter.
Very good for a museum cafe. Service hit-and-mis however kitchen team do a good job and kids like the food. We'll priced and staff mostly try considering the high footfall....