This use to be great place to go but has gone down hill over the years poor quality food and customer service is pretty poor, especially the guy that cooks. Much better burger places in Cheam now than this
Tracy Adams
Always very happy with American Way and the Red Billy Burger is my husband's favourite as it's a great vegetarian burger but the last order we made (Uber Eats) after 50 minute wait which was expected and after my husband bit into his burger it was a beef patty! Very disappointed especially as it is one of our favourite restaurants and their food is so tasty. But a beef patty instead of a vegetarian burger is not acceptable.
Chris Rogers
Very sad, have been going to the american way for over 3 decades, and it is at the lowest level it has ever been at. The soul has been ripped out. No atmosphere, owner not child friendly, they only care about delivery orders now. To be fair the food is still nice (not as good as used to be) but took forever to get order right, had to remind them of sections of the order. Child was sitting nice and quietly in one of the tall chairs watching the cooking as they have always done but current owner moaned at her and said need the room for the delivery drivers. You can tell a lot of people must think the same as used to be rammed for seating, we was the only ones. Used to be the place to go with friends and family. Now over priced and a sad shell of what it used to be. Wont go again. Unless gets taken over. Sadly, prioritiseing on delivery.
Nigel Hutchings
Just had a lovely Breakfast at the American way and must say very nice.The staff that work hear are very friendly and make you feel welcome and the food and drinks are very nice.?????
Steve Hines
Great service, fresh food executed superbly! I will dine here again very soon!
Nev
Honestly the staff were lovely, but I’ve never been so disappointed when it comes to the food… I ordered a chocolate shake and my friend a white chocolate, yet mine was lighter than hers and tasted exactly of vanilla? I went to ask the staff if I had received a chocolate shake and before I could say anything about it she apologised, which shows they know it was done incorrectly ?♀️ she was lovely though, and then added extra chocolate, but maybe even to much as the shake then tasted like off milk. The restaurant also seems to lack ventilation, as when the staff were cooking, there was steam EVERYWHERE, to the point where you couldn’t see properly down the other side of the room, we eventually left because our eyes started to sting. Won’t be coming back here, however I do have to say even though the service wasn’t great, the staff were lovely people, it seems whoever is in charge of them seems to be the incompetent one.
ROSE
Not great. Food wasn’t nice at all and milkshakes all taste the same. Got really foggy when they were cooking could barely breathe
H Ali
Beware: serious food poisoning from this place. Both my husband and I woke up in the middle of the night throwing up and with bad stomachs after having a meal from here, unfortunately developing fever next day on top of this. Despite the food being great tasting, would not be risking again - shame as had been on our radar a while and we enjoyed the food while eating. I hope they improve their food hygiene practices.
Andrea L
I hate leaving negative, but hopefully constructive criticism, with room for improvement. I don't know what's happened to this place, it used to be amazing. We had dinner here, burgers were pink inside, to me, undercooked. Chips were lovely though, service great. Place is sticky, looks run down inside and considering it was minus 4 outside, there was no heating on and we were all cold throughout our meal. Not owners fault, but didn't help that delivery drivers kept leaving the door open. Please make this good again, like it used to be. Brighten the place up with paint, revamp the tables and seats and cook your burgers a little longer. Can't fault the service, my milkshake was gorgeous, but the burgers and restaurant need much improvement. This place used to be packed, but completely empty now. It wasn't terrible, but it wasn't great. Won't be going there again for a while. Hopefully improves in the meantime. I'd hate to see this place close down, especially when it used to be amazing. Please don't take offence, but take notice of the review of where to improve.
Had burger and chips takeaway. When I got home I found the burger was under done and no relish bun was dry. Chips had no seasoning and were only warm. I haven't used this place for a while and would not use again. Wetherspoons burger far superior lesson learned.
Paul Robotham
The chips were yesterday's chips re-cooked, greasy and the portion size was disappointing. The large chips would of fitted in a small box.The grilled halloumi was more like grilled mush and was very greasy alsoNot impressed whatsoever.
Martin Liberadzki
Today we had a burgher each with my friend, and a she has asked for cheesy chips instead of the regular ones included in the price of the burger. We also ordered one more burger to take away also with cheesy chips. The owner charged as £6.00 extra for 2 portions of cheese. He argued that this is absolutely right and fair.Agree to disagree. Bill came to £43.65 for 3 burgers and 3 tea's. Enjoy American Way in Cheam Village.
James McGonagle
Great burgers and shakes, highly recommend
Chun Yin Cheung
I have had a American Burger is huge! The employees were very polite and friendly. My food was fresh and it came out quick.
Lovely place with very good
This use to be great place to go but has gone down hill over the years poor quality food and customer service is pretty poor, especially the guy that cooks. Much better burger places in Cheam now than this
Always very happy with American Way and the Red Billy Burger is my husband's favourite as it's a great vegetarian burger but the last order we made (Uber Eats) after 50 minute wait which was expected and after my husband bit into his burger it was a beef patty! Very disappointed especially as it is one of our favourite restaurants and their food is so tasty. But a beef patty instead of a vegetarian burger is not acceptable.
Very sad, have been going to the american way for over 3 decades, and it is at the lowest level it has ever been at. The soul has been ripped out. No atmosphere, owner not child friendly, they only care about delivery orders now. To be fair the food is still nice (not as good as used to be) but took forever to get order right, had to remind them of sections of the order. Child was sitting nice and quietly in one of the tall chairs watching the cooking as they have always done but current owner moaned at her and said need the room for the delivery drivers. You can tell a lot of people must think the same as used to be rammed for seating, we was the only ones. Used to be the place to go with friends and family. Now over priced and a sad shell of what it used to be. Wont go again. Unless gets taken over. Sadly, prioritiseing on delivery.
Just had a lovely Breakfast at the American way and must say very nice.The staff that work hear are very friendly and make you feel welcome and the food and drinks are very nice.?????
Great service, fresh food executed superbly! I will dine here again very soon!
Honestly the staff were lovely, but I’ve never been so disappointed when it comes to the food… I ordered a chocolate shake and my friend a white chocolate, yet mine was lighter than hers and tasted exactly of vanilla? I went to ask the staff if I had received a chocolate shake and before I could say anything about it she apologised, which shows they know it was done incorrectly ?♀️ she was lovely though, and then added extra chocolate, but maybe even to much as the shake then tasted like off milk. The restaurant also seems to lack ventilation, as when the staff were cooking, there was steam EVERYWHERE, to the point where you couldn’t see properly down the other side of the room, we eventually left because our eyes started to sting. Won’t be coming back here, however I do have to say even though the service wasn’t great, the staff were lovely people, it seems whoever is in charge of them seems to be the incompetent one.
Not great. Food wasn’t nice at all and milkshakes all taste the same. Got really foggy when they were cooking could barely breathe
Beware: serious food poisoning from this place. Both my husband and I woke up in the middle of the night throwing up and with bad stomachs after having a meal from here, unfortunately developing fever next day on top of this. Despite the food being great tasting, would not be risking again - shame as had been on our radar a while and we enjoyed the food while eating. I hope they improve their food hygiene practices.
I hate leaving negative, but hopefully constructive criticism, with room for improvement. I don't know what's happened to this place, it used to be amazing. We had dinner here, burgers were pink inside, to me, undercooked. Chips were lovely though, service great. Place is sticky, looks run down inside and considering it was minus 4 outside, there was no heating on and we were all cold throughout our meal. Not owners fault, but didn't help that delivery drivers kept leaving the door open. Please make this good again, like it used to be. Brighten the place up with paint, revamp the tables and seats and cook your burgers a little longer. Can't fault the service, my milkshake was gorgeous, but the burgers and restaurant need much improvement. This place used to be packed, but completely empty now. It wasn't terrible, but it wasn't great. Won't be going there again for a while. Hopefully improves in the meantime. I'd hate to see this place close down, especially when it used to be amazing. Please don't take offence, but take notice of the review of where to improve.
Restaurantji Recommends
Had burger and chips takeaway. When I got home I found the burger was under done and no relish bun was dry. Chips had no seasoning and were only warm. I haven't used this place for a while and would not use again. Wetherspoons burger far superior lesson learned.
The chips were yesterday's chips re-cooked, greasy and the portion size was disappointing. The large chips would of fitted in a small box.The grilled halloumi was more like grilled mush and was very greasy alsoNot impressed whatsoever.
Today we had a burgher each with my friend, and a she has asked for cheesy chips instead of the regular ones included in the price of the burger. We also ordered one more burger to take away also with cheesy chips. The owner charged as £6.00 extra for 2 portions of cheese. He argued that this is absolutely right and fair.Agree to disagree. Bill came to £43.65 for 3 burgers and 3 tea's. Enjoy American Way in Cheam Village.
Great burgers and shakes, highly recommend
I have had a American Burger is huge! The employees were very polite and friendly. My food was fresh and it came out quick.