Came round to collect our Pizza, gave our name, the guy looked at us blankly and called his mate out from round the back, who looked at us blankly, the second guy went round the back and came back and handed us our Pizza. No customer service at all here, no hi and no bye, no smile, some people might not care about that, but I do. Had a mushroom and sweetcorn pizza, which had too much topping and tasted of nothing, but I won't be back because of lack of customer service. I have just came from India and the customer service in Pizza hut out there is amazing, maybe you can get them over to train your staff in how to actually speak to people.
Arturs K
I don't know if this is now accustomed to other pizza hut places but they now reheat almost every pizza. 80% of the pizza i've gotten from this place feels as if its microwaved judging from how disgustingly stale it is. I mean i would literally flip it around and none of the toppings even come off, the cheese isn't even melted as a matter of fact, crustfellas literally taste better.I did notice that the pizza is much less fresh in the afternoon (After 3-5pm) and its abysmal. I also noticed its for much more common toppings like pepperoni for instance.I remember this place having really good, hot and fresh pizza that was also very local, now it just tastes insanely processed, microwaved and stiff.Surely this isn't even allowed...not surprised why their prices are so cheap now compared to other pizza places
Laura Walkerdine
I have always ordered online and received from Thamesmead. Today was the 1st time I had a problem. Something on my non spicy pizza was very spicy. I called up and explained and they sent me out a fresh non spicy ( my choice of toppings) and an extra garlic sauce. So I was alot happier. Later we discovered there was a couple of stray chillie pieces on my original one. Mistakes happen and I was delt with very quickly. Thank you Thamesmead ?
Jeffrey Dodson
Sam the waiter was great. The waitress was too but I didn’t catch her name. Nice vibe in this pizza express. And food is mega
Kam M
I've had ok pizzas from here in the past, but what I received today was so disgusting, I won't order from here again.The pizza looked and tasted like it was prepared 2 days ago, then microwave re-heated before delivering to me, the base, the cheese, the tomato & topping was all dry and stale, it didn't even appear to have all the toppings I selected. It turns my stomach to think I've eaten from these guys, because this can only happen if you have No standards at all, just awful.
Sandra !
I really hoped that Pizza Hut in this area would have a great flavor and taste like in other areas... I leave you with several comments and I hope it helps you: the pizzas were greasy and oily and cold. I expected a service of 5 stars such as, for example, Pizza Hut in Kingsbury... Perhaps you can take notice and improve your service... As for the delivery, it was fast and the dispatcher arrived on time!!! Thank you anyway!!!!
Connor Jackson
The garlic tear & share was one side tiny cheesy strips and the other giant doughy blocks.Pizzas Luke warm, charred toppings, dried out sauce, no garlic crust dust.Missed the dipping sauce too.Sadly the only consistency was how inconsistent it is each time we order. But not gonna order any more.
Connor (Condawg)
The garlic tear & share was one side tiny cheesy strips and the other giant doughy blocks.Pizzas Luke warm, charred toppings, dried out sauce, no garlic crust dust.Missed the dipping sauce too.Sadly the only consistency was how inconsistent it is each time we order. But not gonna order any more.
Dimitrios Tsiatis
Amazing food and the chickens nuggets are the best I ever had truly thankful with the food
Awful service! Second time order has been late. Delivery driver was bad nearly left before we got to the door chucked order on floor and took out boxes which were all soggy. Pizza was soggy dough was chewy hardly any ingredients. Inedible food! Will be emailing headoffice. Awful service stay away from them. Save your money and do not let them ruin your evening.
Ashandy mama
I called to order foe the guy who picked up the phone was very all because I want to pay by cash and he call back in half time which I did call back 2hrs later he took my order and I was told it will take half an hour2hrs later no pizza and I tried calling the guy says stay on line and I stayed till the phone got cut off. I just hope did will not deliver thar pizza has am not happy with the service and I have had to cook instead of treating myself to a lovely night.
Ok Ok
I have ordered 2 pizzas, and waited 2 and a half hours for my pizza, having the full amount to pay, they have been making excuses to say about the pizza and also has been wasting my time, i don’t recommend ordering, they are making a lot of excuses.
Baz Fresh
Won’t be ordering from them again 2 hour wait for a delivery takes the biscuit last time I ordered from this store my order was cancelled due to the system going down a week later I got the refund from head office the manger of the store didn’t have a clue tonight’s order was and will be the last
Money Montana
I was given the wrong pizza and when I called to speak to someone the so called 2 managers denvir and adeel were rude and didn’t really care about helping and be prepared for them to call you a liar. Oh yh and my order was late.Only good thing is the breaded wings were nice.
Staff are very rude
Came round to collect our Pizza, gave our name, the guy looked at us blankly and called his mate out from round the back, who looked at us blankly, the second guy went round the back and came back and handed us our Pizza. No customer service at all here, no hi and no bye, no smile, some people might not care about that, but I do. Had a mushroom and sweetcorn pizza, which had too much topping and tasted of nothing, but I won't be back because of lack of customer service. I have just came from India and the customer service in Pizza hut out there is amazing, maybe you can get them over to train your staff in how to actually speak to people.
I don't know if this is now accustomed to other pizza hut places but they now reheat almost every pizza. 80% of the pizza i've gotten from this place feels as if its microwaved judging from how disgustingly stale it is. I mean i would literally flip it around and none of the toppings even come off, the cheese isn't even melted as a matter of fact, crustfellas literally taste better.I did notice that the pizza is much less fresh in the afternoon (After 3-5pm) and its abysmal. I also noticed its for much more common toppings like pepperoni for instance.I remember this place having really good, hot and fresh pizza that was also very local, now it just tastes insanely processed, microwaved and stiff.Surely this isn't even allowed...not surprised why their prices are so cheap now compared to other pizza places
I have always ordered online and received from Thamesmead. Today was the 1st time I had a problem. Something on my non spicy pizza was very spicy. I called up and explained and they sent me out a fresh non spicy ( my choice of toppings) and an extra garlic sauce. So I was alot happier. Later we discovered there was a couple of stray chillie pieces on my original one. Mistakes happen and I was delt with very quickly. Thank you Thamesmead ?
Sam the waiter was great. The waitress was too but I didn’t catch her name. Nice vibe in this pizza express. And food is mega
I've had ok pizzas from here in the past, but what I received today was so disgusting, I won't order from here again.The pizza looked and tasted like it was prepared 2 days ago, then microwave re-heated before delivering to me, the base, the cheese, the tomato & topping was all dry and stale, it didn't even appear to have all the toppings I selected. It turns my stomach to think I've eaten from these guys, because this can only happen if you have No standards at all, just awful.
I really hoped that Pizza Hut in this area would have a great flavor and taste like in other areas... I leave you with several comments and I hope it helps you: the pizzas were greasy and oily and cold. I expected a service of 5 stars such as, for example, Pizza Hut in Kingsbury... Perhaps you can take notice and improve your service... As for the delivery, it was fast and the dispatcher arrived on time!!! Thank you anyway!!!!
The garlic tear & share was one side tiny cheesy strips and the other giant doughy blocks.Pizzas Luke warm, charred toppings, dried out sauce, no garlic crust dust.Missed the dipping sauce too.Sadly the only consistency was how inconsistent it is each time we order. But not gonna order any more.
The garlic tear & share was one side tiny cheesy strips and the other giant doughy blocks.Pizzas Luke warm, charred toppings, dried out sauce, no garlic crust dust.Missed the dipping sauce too.Sadly the only consistency was how inconsistent it is each time we order. But not gonna order any more.
Amazing food and the chickens nuggets are the best I ever had truly thankful with the food
Restaurantji Recommends
Awful service! Second time order has been late. Delivery driver was bad nearly left before we got to the door chucked order on floor and took out boxes which were all soggy. Pizza was soggy dough was chewy hardly any ingredients. Inedible food! Will be emailing headoffice. Awful service stay away from them. Save your money and do not let them ruin your evening.
I called to order foe the guy who picked up the phone was very all because I want to pay by cash and he call back in half time which I did call back 2hrs later he took my order and I was told it will take half an hour2hrs later no pizza and I tried calling the guy says stay on line and I stayed till the phone got cut off. I just hope did will not deliver thar pizza has am not happy with the service and I have had to cook instead of treating myself to a lovely night.
I have ordered 2 pizzas, and waited 2 and a half hours for my pizza, having the full amount to pay, they have been making excuses to say about the pizza and also has been wasting my time, i don’t recommend ordering, they are making a lot of excuses.
Won’t be ordering from them again 2 hour wait for a delivery takes the biscuit last time I ordered from this store my order was cancelled due to the system going down a week later I got the refund from head office the manger of the store didn’t have a clue tonight’s order was and will be the last
I was given the wrong pizza and when I called to speak to someone the so called 2 managers denvir and adeel were rude and didn’t really care about helping and be prepared for them to call you a liar. Oh yh and my order was late.Only good thing is the breaded wings were nice.