Awful coffee. Unfortunately the coffee was undrinkable.it also looked l8ke it needed a deep clean.
Desmond Yu
The staffs are so rude specially an Asian lady, instead of politely and tell me where the queue is because there was 2 counters, she just raise her voice in front of everyone, thinking this is Asia not UklK with no manners at all and start shouting ,not even a greeting and said you need move over if u want order, how u professional that is,I didn't ask for 5 star but at least good morning or excuse me please may you move over would be a lot better!!!!!
Oswell Cole
Just like any other Costa shop but better. Very efficient and nice staff ready to serve
Qabas Al Lawati
Good coffee and sitting area. Really nice view. Place could use some cleaning.
Martyn Barnes
Derrick was awesome!Helpful, quick, awesome coffee.
M Khan
Was served by a barista called Chris. Very rude and ignorant. Asked him for a price of a product, kissed his teeth and then told me, when I heard the price I said no that’s fine I won’t take it then, he embarrassed me infront of the que by raising his voice and saying “I’m holding up and blocking the line”. I then told him to fix this attitude as this is no way to talk to customers and also asked for his name, he then started saying “sorry were short staffed. I’m feeling pressured”.Feeling pressured is no excuse to have attitude. If you can’t work under pressure, DO NOT work in this kind of environment. Very unhappy with the service I received here
Anthony Grainger
Terrible coffee, unfriendly staff. That is Heathrow airport for you, since the pandemic
Michael Samuels
Lovely coffee, lovely hot chocolate, lovely cakes.
harshita maheshwari
Good place to wait for your loved ones with a cuppa
413annemariem
Shabby, poorly maintained seating. Looks awful and ridiculously overpriced for what is well below average coffee. T5 needs independent coffee shops, not this rubbish.
This is a standard Costa, but I don’t know whose wise idea it was to have pulsating lights on top. Passengers are already jet-lagged and disoriented - is there a need to add to this by having the lights dance around on and off? Apparently, the local store managers cannot control this. Walk down about 50 yards on either side for other options for a cup of tea and snacks, but without the light show.
kiran_saunto
Mr.Idal was excellant and quick at the same time. May be that’s what you want at busiest airport where no one has a spare minute. I am a coffee lover but positive person like Idal (apologies if I spelled it wrong) is an icing ⭐️ ⭐️⭐️⭐️⭐️
461desireem
I had an americano with cold milk. Nothing else. Did contact less. Take away. Looked at my bank statement and had been charged £6.28!!! Was it worth that. Certainly not.
N8699PYpeterw
Not a Costa fan but dropping son off and saying goodbye so went for a drink. Standard offering, staff friendly and the place was clean. Not many other choices
Universitymidwife
T5 Arrivals 04.15. Sales assistant couldn’t be bothered to tell me all the flavours available, I had to press her for more info, as I knew there are more than 3, especially at this time of year. I expect better service for not exactly an inexpensive frappachino.
Awful coffee. Unfortunately the coffee was undrinkable.it also looked l8ke it needed a deep clean.
The staffs are so rude specially an Asian lady, instead of politely and tell me where the queue is because there was 2 counters, she just raise her voice in front of everyone, thinking this is Asia not UklK with no manners at all and start shouting ,not even a greeting and said you need move over if u want order, how u professional that is,I didn't ask for 5 star but at least good morning or excuse me please may you move over would be a lot better!!!!!
Just like any other Costa shop but better. Very efficient and nice staff ready to serve
Good coffee and sitting area. Really nice view. Place could use some cleaning.
Derrick was awesome!Helpful, quick, awesome coffee.
Was served by a barista called Chris. Very rude and ignorant. Asked him for a price of a product, kissed his teeth and then told me, when I heard the price I said no that’s fine I won’t take it then, he embarrassed me infront of the que by raising his voice and saying “I’m holding up and blocking the line”. I then told him to fix this attitude as this is no way to talk to customers and also asked for his name, he then started saying “sorry were short staffed. I’m feeling pressured”.Feeling pressured is no excuse to have attitude. If you can’t work under pressure, DO NOT work in this kind of environment. Very unhappy with the service I received here
Terrible coffee, unfriendly staff. That is Heathrow airport for you, since the pandemic
Lovely coffee, lovely hot chocolate, lovely cakes.
Good place to wait for your loved ones with a cuppa
Shabby, poorly maintained seating. Looks awful and ridiculously overpriced for what is well below average coffee. T5 needs independent coffee shops, not this rubbish.
Restaurantji Recommends
This is a standard Costa, but I don’t know whose wise idea it was to have pulsating lights on top. Passengers are already jet-lagged and disoriented - is there a need to add to this by having the lights dance around on and off? Apparently, the local store managers cannot control this. Walk down about 50 yards on either side for other options for a cup of tea and snacks, but without the light show.
Mr.Idal was excellant and quick at the same time. May be that’s what you want at busiest airport where no one has a spare minute. I am a coffee lover but positive person like Idal (apologies if I spelled it wrong) is an icing ⭐️ ⭐️⭐️⭐️⭐️
I had an americano with cold milk. Nothing else. Did contact less. Take away. Looked at my bank statement and had been charged £6.28!!! Was it worth that. Certainly not.
Not a Costa fan but dropping son off and saying goodbye so went for a drink. Standard offering, staff friendly and the place was clean. Not many other choices
T5 Arrivals 04.15. Sales assistant couldn’t be bothered to tell me all the flavours available, I had to press her for more info, as I knew there are more than 3, especially at this time of year. I expect better service for not exactly an inexpensive frappachino.