I have been buying coffee from Puccinos for a long time now and have always enjoyed the service from the regular baristas who work well together and are friendly, efficient and are great with customers, me included. That is until today when the kiosk was managed by 2 other young women, 1 of whom was lovely and the other 'Nat' was beyond obnoxious, aggressive, patronising and extremely rude and discourteous and this abuse unleashed onto me because I asked for another napkin! If this is the downfall of this business then a new management strategy should be put into play and then I'd suggest learning more about customer relationships. Although I have met the Manager a few times and he was very professional. The polar opposite of 'Nat's' vile behaviour. Never again!
Andrew Healy
Ordered a latte and got a cup of froth.The lady said very defensively this is the way we do it here - ok so I won’t be back and they provided a refund.If you are selling your own style of latte then label it.If you are selling a latte the same way as all the other coffee shops then serve it in the same way. Please hold the attitude, very unnecessary and not a pleasant experience at all.Lastly - I have had a latte at their twickenham branch and it was perfect and the service came with a smile. Just how it should be done!
Google user
Staff are always nice. Just a heads up, there’s a short flat white \\u0026 flat white to choose from. I ordered a flat white \\u0026 it was quiet large. So if you want a regular flat white-order the short one
L A
Staff are always nice. Just a heads up, there’s a short flat white & flat white to choose from. I ordered a flat white & it was quiet large. So if you want a regular flat white-order the short one
Dusty Smith
Very convenient little shop
John Smith
Always happy to have my morning coffees here. Gabby is always very friendly and welcoming, not to mention she makes the best drinks! Would definitely recommend if you are passing by?
James Ford-Bannister
Lovely Barista on duty on her own, very friendly, coffee ready in plenty of time for my train and tastes great. Lovely little drop in for travelling people.
Abu Gerber
Great coffee, very friendly staff
Pedro Goncalves
Absolutely wonderful experience.I was having difficulties in choosing my drink as I suffer from some social anxiety and my server Daniela made sure I was calm and spent alot of time explaining the different options I had.I cns honestly say that I would go to the ends of the earth to offer back even 10% of the care she gave me. 10/10
Good coffee and excellent customer service.. love this place :)
evan
When I have coffe I get a sezire
Georgina Brogden
Amazing place where dreams are made of. Went to get a coffee because I’d missed a train and the woman working there (didn’t get her name) gave me all the leftover pastries before closing so she wouldn’t have to throw them away! Also the coffee’s pretty good, decently cheap and comes with a biscuit :)
Pavithra C
Good coffee and excellent customer service.. love this place :)
Great coffees and amazing ambiance.
I have been buying coffee from Puccinos for a long time now and have always enjoyed the service from the regular baristas who work well together and are friendly, efficient and are great with customers, me included. That is until today when the kiosk was managed by 2 other young women, 1 of whom was lovely and the other 'Nat' was beyond obnoxious, aggressive, patronising and extremely rude and discourteous and this abuse unleashed onto me because I asked for another napkin! If this is the downfall of this business then a new management strategy should be put into play and then I'd suggest learning more about customer relationships. Although I have met the Manager a few times and he was very professional. The polar opposite of 'Nat's' vile behaviour. Never again!
Ordered a latte and got a cup of froth.The lady said very defensively this is the way we do it here - ok so I won’t be back and they provided a refund.If you are selling your own style of latte then label it.If you are selling a latte the same way as all the other coffee shops then serve it in the same way. Please hold the attitude, very unnecessary and not a pleasant experience at all.Lastly - I have had a latte at their twickenham branch and it was perfect and the service came with a smile. Just how it should be done!
Staff are always nice. Just a heads up, there’s a short flat white \\u0026 flat white to choose from. I ordered a flat white \\u0026 it was quiet large. So if you want a regular flat white-order the short one
Staff are always nice. Just a heads up, there’s a short flat white & flat white to choose from. I ordered a flat white & it was quiet large. So if you want a regular flat white-order the short one
Very convenient little shop
Always happy to have my morning coffees here. Gabby is always very friendly and welcoming, not to mention she makes the best drinks! Would definitely recommend if you are passing by?
Lovely Barista on duty on her own, very friendly, coffee ready in plenty of time for my train and tastes great. Lovely little drop in for travelling people.
Great coffee, very friendly staff
Absolutely wonderful experience.I was having difficulties in choosing my drink as I suffer from some social anxiety and my server Daniela made sure I was calm and spent alot of time explaining the different options I had.I cns honestly say that I would go to the ends of the earth to offer back even 10% of the care she gave me. 10/10
Restaurantji Recommends
Good coffee and excellent customer service.. love this place :)
When I have coffe I get a sezire
Amazing place where dreams are made of. Went to get a coffee because I’d missed a train and the woman working there (didn’t get her name) gave me all the leftover pastries before closing so she wouldn’t have to throw them away! Also the coffee’s pretty good, decently cheap and comes with a biscuit :)
Good coffee and excellent customer service.. love this place :)
When I have coffe I get a sezire