I have just visited this Costa in the hospital and I wanted just to get an espresso, they guy who served me even didn’t had his uniform on and just notified me that they are closing because of short staff (they were three people there) and the coffe machine is cleaned so he can only make tea. I do work in Costa myself and I have never ever seen such bad service and telling to customers that they are closing 3hrs before official time of closing because of staff shortige. Well I still got the tea but I will not come back to this one Costa rather then my local ones.
Lily M
I'd leave 0 stars if I could. The person who served me was extremely unnecessarily rude when I asked for a drink that they didn't have — how was I supposed to know they didn't have it especially when it wasn't written on the board or the app or anything? No apology for being out of the drink or anything, just complete and utter rudeness. This is unacceptable especially considering this Costa is in a hospital.
Paulo Dos Santos
Staff keep talking to each other in a foreign languages when serving customers . No eye contact no much interaction unless is to take the payment. You cannot be serving somebody and talk to colleagues in a foreign language .
Jijo Sebastian
Some staff don't know how to process payments through Costa gift cards some others know. Would be good if someone could train all staff.
Annie
Service when they bother to open very slow. Coffee always so hot and often undrinkable. Make up the opening times as they go along. Most days it shut before 2pm with no warning. Some days didn't open at all. Gave up in the end and used the Starbucks machine in restaurant. Much nicer.
jose parla
Closed early......Need another person on till and maybe a smile??
Patrycja Sendecka
First of all, customer service there is not that great. Especially one guy is always rude and seems like he hates his job. Second of all today (29.11.2023) opening hours on the website says they open till 6pm, they were already closed at 4.30 pm. When I asked why, they said „because „. Absolutely outrageous.
Penny O'Leary
2.30 pm and the Costa is roped off and cleaning down. I asked it was reopening...guy rudely ignored me then responded 'no' as I made to walk away. This is a busy hospital on a Friday afternoon, surely this should be open til at least 5pm?
Bunyamin Batkitar
I came to buy coffee because it opened at 6:30, but it was still opening. Now I've been waiting for 21 minutes for it to open. It's a very disturbing situation. Kosta coffee always does this.
Mehmet MAYBARSKAN
Came to get a coffee the opening time is 6:30 but its been 20 mints and still no one here and they always do this never opens on
I was attending hospital central Middlesex and about 2.45, I decided to buy a muffin, as a little thank you gesture to my consultant - firstly the counter wasn’t stocked up , the muffins were out the back and was brought to me- however the muffin was thrown into the bag upside down and the whole thing ruined. Not impressed with such bad service and to have to ask for a napkin - the mannerism wasn’t very customer centric.
Rosanita
Stopped to get a coffee on exiting North Middlesex hospital. This branch is located on the ground floor, near the hospital's main entrance. There were a few customers at the time of my visit but the service was still fairly slow. There were few cake items available. The restaurant and seating area was very clean.
Kirsty Salter
What is with the girl working here. Always a queue when she's working, rude, slow and makes awful coffee.Why do you keep closing early as well?! So stupid when visiting hours are until 8, that you close at 3:30pm but decide to close at 2pm today!It's not just visitors who expressed their disbelief at the rude lady and early close but NHS staff too! These are people who look after the sick and Ill. Shameful!Dietary restrictions: Always run out of dairy free milk.
I have just visited this Costa in the hospital and I wanted just to get an espresso, they guy who served me even didn’t had his uniform on and just notified me that they are closing because of short staff (they were three people there) and the coffe machine is cleaned so he can only make tea. I do work in Costa myself and I have never ever seen such bad service and telling to customers that they are closing 3hrs before official time of closing because of staff shortige. Well I still got the tea but I will not come back to this one Costa rather then my local ones.
I'd leave 0 stars if I could. The person who served me was extremely unnecessarily rude when I asked for a drink that they didn't have — how was I supposed to know they didn't have it especially when it wasn't written on the board or the app or anything? No apology for being out of the drink or anything, just complete and utter rudeness. This is unacceptable especially considering this Costa is in a hospital.
Staff keep talking to each other in a foreign languages when serving customers . No eye contact no much interaction unless is to take the payment. You cannot be serving somebody and talk to colleagues in a foreign language .
Some staff don't know how to process payments through Costa gift cards some others know. Would be good if someone could train all staff.
Service when they bother to open very slow. Coffee always so hot and often undrinkable. Make up the opening times as they go along. Most days it shut before 2pm with no warning. Some days didn't open at all. Gave up in the end and used the Starbucks machine in restaurant. Much nicer.
Closed early......Need another person on till and maybe a smile??
First of all, customer service there is not that great. Especially one guy is always rude and seems like he hates his job. Second of all today (29.11.2023) opening hours on the website says they open till 6pm, they were already closed at 4.30 pm. When I asked why, they said „because „. Absolutely outrageous.
2.30 pm and the Costa is roped off and cleaning down. I asked it was reopening...guy rudely ignored me then responded 'no' as I made to walk away. This is a busy hospital on a Friday afternoon, surely this should be open til at least 5pm?
I came to buy coffee because it opened at 6:30, but it was still opening. Now I've been waiting for 21 minutes for it to open. It's a very disturbing situation. Kosta coffee always does this.
Came to get a coffee the opening time is 6:30 but its been 20 mints and still no one here and they always do this never opens on
Restaurantji Recommends
I was attending hospital central Middlesex and about 2.45, I decided to buy a muffin, as a little thank you gesture to my consultant - firstly the counter wasn’t stocked up , the muffins were out the back and was brought to me- however the muffin was thrown into the bag upside down and the whole thing ruined. Not impressed with such bad service and to have to ask for a napkin - the mannerism wasn’t very customer centric.
Stopped to get a coffee on exiting North Middlesex hospital. This branch is located on the ground floor, near the hospital's main entrance. There were a few customers at the time of my visit but the service was still fairly slow. There were few cake items available. The restaurant and seating area was very clean.
What is with the girl working here. Always a queue when she's working, rude, slow and makes awful coffee.Why do you keep closing early as well?! So stupid when visiting hours are until 8, that you close at 3:30pm but decide to close at 2pm today!It's not just visitors who expressed their disbelief at the rude lady and early close but NHS staff too! These are people who look after the sick and Ill. Shameful!Dietary restrictions: Always run out of dairy free milk.
Always get a nice coffee..staff are friendly
The coffee is delicious! I recommend