Absolutely Awful experience!! Lobster Ravioli came out raw !! sent it back was nuked in the microwave!! was old not fresh!! one of the managers after we sent the food back said ' Are they done yet or what'! service charge was added , asked to remove it and was angrily asked was the service not good so all other diners could hear .. unacceptable response will not recommend or be back every again saving grace was the lady who took payment couldn't apologise enough as all the other suits had disappeared
Elliott G
Welcome back to my series of serious and well documented reviews. Today I will be reviewing this ‘Italian’ restaurant, I’m not sure why we ended up here, we were supposed to still be in London, oh well…. Let’s get down to brass tacks. I ordered the Caesar salad, and the chicken was deeeceeeeent, an everyday I’m shuffling level of nourishment. However, I also ordered half a garlic bread with cheese. I was given a cheese cheesewhich instead. Not sure what happened here, manager was clueless. The main course was diavolo pizza. For some reason the pepperoni tasted of liquorice, as opposed to well, pepperoni. Good job I’m not allergic to liquorice, otherwise that would’ve been a honky bog scenario. 4 yums out of 10, not yum yum. I was not at all interested in desert, as when the aforementioned clueless manager came over, he just gave excuses about the food. However, his beard was a 20/10, but beards are not edible, so pretty useless to be honest To crevice, I would not rush back to this establishment, unless I needed beard advice. I am however a dog with below average IQ, so that will not be necessary. DONUT COME HERE, unless u want to be very upset inside?
Rebecca W
We booked Christmas Day lunch at Cibo this year at 12pm for 8 people. On arrival we were seated to our table which was nice, we had a great table upstairs. When we got given the menus we noticed the children’s menu was different to the one which had been emailed to me when we had booked. The menu for the children was missing the turkey dinner. When our waitress returned to get our food order and drinks order at the same time, I asked where the children’s turkey dinner was? We were told this was now the menu and turkey wasn’t on it for the children. The options were pasta or pizza for their main course!!! I asked if we could order the turkey from the adult main and was told yes, but the children then couldn’t have the starter or dessert of the children’s menus and they had to stick to an adult menu. We then had to pay more for the adults menu for them. All for them not to eat their starter from it! After only being seated for five minutes, the waitress who was miserable and unhelpful told us we had to order our starter, mains and desserts now as well as drinks as we were under the 2 hour time slot. I was aware of the time slot but didn’t appreciate being reminded of it after only being seated for 5 minutes with still not drinks order taken! At the end of our meal we asked for the bill which took 20 minutes to arrive ( so much for rushing us at the start) We did pay the 12.5 percent service charge, as I do respect people who are working on Christmas Day. However did the waitress, staff deserve the service charge…. Definitely not! We are local to Hale Villiage and have been to the restaurant many times. Unfortunately we shall not be returning on Christmas Day or any other for that matter. Very disappointing.
87berniew
What a wonderful experience eating in Cibo . Perhaps not my ideal cuisine but I was very pleasantly surprised with what I had . Decent food , a spectacular setting and brilliant service from the impressive Lorenzo . Start to finish was excellent . Thank you Cibo .
JoyMcManchester
Wow..veal chop fit for an Emperress...it was sensational from the quality of the meat to the perfect cooking. The first floor terrace is a Christmas wonderland of foliage and baubles...all beautifully lit. Best food, ambience and service by a wide margin anywhere...and the terrace is as warm as toast with its winter sides and heaters
BARBARELLA 72
I have visited previously numerous times, as usual the food is delicious and the portions quite generous.Today the restaurant was freezing cold, I complained and our group of 7 was moved and squeezed in a table for 6, and to be honest the room was still freezing so that some of us dined with their coat on! Unacceptable.
lizmoore4
Unfortunately, won’t be going back any time soon. The quality of the produce has seriously gone downhill. The burrata was actually mozzarella. The pizza base looked like something from Iceland. The melt in the middle chocolate pudding came out in under five minuets therefore was clearly a bought microwaved pudding. Always appreciated cibo for its high quality standards but the meal has left us not wanting to return.
EdwinAsher
It’s hit & miss if I’m honest. Been there few times. Food is okish but it definitely lacks in customer service area. Managers walk around like they’re on a set for God Father movie ?♂️ They are more interested in checking themselves out in the mirror than paying attention to actual paying guests………. Poor waiters always running around like headless chickens. We only go there for sun ☀️ Riva cross the road is awesome though ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Irene
Lovely dining experience. Place is beautiful and the service was great. Food was lovely and fresh. Huge portions which I couldn't finish but couldn't fault it at all. Would highly recommend.
Reece Grundy
Really nice place, great atmosphere, staff are friendly. Food was great and came quickly after ordering. Highly recommended.
Went to have a long lunch with friends. Decor was lovely, service excellent, menu fantastic and the food did not disappoint. Really great meal and everyone in our group of 6 was really happy. Not cheap but it was worth it and probably quite normal for Hale. Recommended. They were also good with my little girl I took with me.
LJ H
Been here many times and to the Wilmslow Restaurant. Food as always was amazing but the experience this time was not good at all!! When I booked this I told them that it was for my wife's 40th Birthday and requested the best table possible. When we were greeted there was no acknowledgment of my wife's birthday, this was by front desk staff and a gentleman in a suit. So I presume he was management. When we sat down he approached us and asked our names for the second time, and we still to this day can't make this out, he asked about a bottle of wine being ordered by a different name to ourselves. We politely said that is not us! He repeated himself because someone had rang up, so we did think for a second could one of our family members have rang up as a surprise for my wife's birthday. He did mention their birthday but we couldn't make out weather it was a wine billed owed or a gift from them. I did say it is my wife's birthday today but that is not us who ordered any wine. He didn't even wish happy birthday and just walked off and we heard him say to the staff it is her birthday but its not them. He come across as rude and very unprofessional to be honest. As a lot of the staff did that evening. It didn't have a warm and friendly atmosphere nor were they interactive with our children. Even when we were eating, the table was right next to the front door, definitely not the best seat in the house for an empty restaurant but just the staff in groups around the table practically waiting for you to finish. We left after mains and went somewhere else local for a coffee and cake. Again the food was great just not a pleasant experience for a special birthday. Just hope this isn't becoming one of them places where your face has to fit.
rxbyn
For a start, we were barely greeted at the door despite having a booking. Our server took our order swiftly which was good but never introduced himself and then we barely saw him again. After both our starters and mains were cleared, no one checked in on us about the food, which is surely the most basic in steps of service? We had to ask for more drinks and the dessert menu. As it was my birthday meal, it did leave a bit of a sour note on my night and I probably won’t be returning to this branch. The food was delicious as always hence the 2 stars and not 3, but the service on this evening was particularly poor and not worth the 12.5% service charge added automatically. Another red flag is that the manager did not ask if anything was particularly wrong when I asked for the service charge to be taken off - shows how much they care about their customers’ experiences. We visited on a busy Saturday evening so I can understand the staff may have been rushed but we felt as if they were trying to serve as many people as possible without a care or attention to service, which you expect when paying good money for a meal out.
Sammie-Jo69
Clearly the place to be seen in Hale, but sadly only for the social media clout and not for the food. Portions generally on the small side (especially my lasagna), food was OK but nothing more and prices on the high side - plus a 12.50% service charge!
Egemen Birol K
Nice atmosphere and great staff but But I can't say the same for the food. The seafood plate we ordered for a starter was very nice and tasty. But the main course portions and presentations were not professional at all. Duck meat, for example, was floating in a sauce that was too sweet. There was no balance on the plate. Next to meat with such a sweet sauce should not be a side dish of sweet potatoes. There should be a more sour and salty alternative. Our second main meal was T-bone. it was very nicely cooked and delicious. But there should still be no carbohydrates next to such a large amount of meat. It was served with fries on the side and also had a very bad oil smell in the potatoes. There should be a lighter by-product next to such a meat. Such as vegetables, salads. If I have to talk about dessert; I can say that we had the shock of eating fake tiramisu in an Italian restaurant. A tiramisu that you never get the taste of espresso. A cream made only with double cream and sugar without the use of any egg yolks in the cream. It was so bad, the cream stuck to my palate. I am sorry.
Absolutely Awful experience!! Lobster Ravioli came out raw !! sent it back was nuked in the microwave!! was old not fresh!! one of the managers after we sent the food back said ' Are they done yet or what'! service charge was added , asked to remove it and was angrily asked was the service not good so all other diners could hear .. unacceptable response will not recommend or be back every again saving grace was the lady who took payment couldn't apologise enough as all the other suits had disappeared
Welcome back to my series of serious and well documented reviews. Today I will be reviewing this ‘Italian’ restaurant, I’m not sure why we ended up here, we were supposed to still be in London, oh well…. Let’s get down to brass tacks. I ordered the Caesar salad, and the chicken was deeeceeeeent, an everyday I’m shuffling level of nourishment. However, I also ordered half a garlic bread with cheese. I was given a cheese cheesewhich instead. Not sure what happened here, manager was clueless. The main course was diavolo pizza. For some reason the pepperoni tasted of liquorice, as opposed to well, pepperoni. Good job I’m not allergic to liquorice, otherwise that would’ve been a honky bog scenario. 4 yums out of 10, not yum yum. I was not at all interested in desert, as when the aforementioned clueless manager came over, he just gave excuses about the food. However, his beard was a 20/10, but beards are not edible, so pretty useless to be honest To crevice, I would not rush back to this establishment, unless I needed beard advice. I am however a dog with below average IQ, so that will not be necessary. DONUT COME HERE, unless u want to be very upset inside?
We booked Christmas Day lunch at Cibo this year at 12pm for 8 people. On arrival we were seated to our table which was nice, we had a great table upstairs. When we got given the menus we noticed the children’s menu was different to the one which had been emailed to me when we had booked. The menu for the children was missing the turkey dinner. When our waitress returned to get our food order and drinks order at the same time, I asked where the children’s turkey dinner was? We were told this was now the menu and turkey wasn’t on it for the children. The options were pasta or pizza for their main course!!! I asked if we could order the turkey from the adult main and was told yes, but the children then couldn’t have the starter or dessert of the children’s menus and they had to stick to an adult menu. We then had to pay more for the adults menu for them. All for them not to eat their starter from it! After only being seated for five minutes, the waitress who was miserable and unhelpful told us we had to order our starter, mains and desserts now as well as drinks as we were under the 2 hour time slot. I was aware of the time slot but didn’t appreciate being reminded of it after only being seated for 5 minutes with still not drinks order taken! At the end of our meal we asked for the bill which took 20 minutes to arrive ( so much for rushing us at the start) We did pay the 12.5 percent service charge, as I do respect people who are working on Christmas Day. However did the waitress, staff deserve the service charge…. Definitely not! We are local to Hale Villiage and have been to the restaurant many times. Unfortunately we shall not be returning on Christmas Day or any other for that matter. Very disappointing.
What a wonderful experience eating in Cibo . Perhaps not my ideal cuisine but I was very pleasantly surprised with what I had . Decent food , a spectacular setting and brilliant service from the impressive Lorenzo . Start to finish was excellent . Thank you Cibo .
Wow..veal chop fit for an Emperress...it was sensational from the quality of the meat to the perfect cooking. The first floor terrace is a Christmas wonderland of foliage and baubles...all beautifully lit. Best food, ambience and service by a wide margin anywhere...and the terrace is as warm as toast with its winter sides and heaters
I have visited previously numerous times, as usual the food is delicious and the portions quite generous.Today the restaurant was freezing cold, I complained and our group of 7 was moved and squeezed in a table for 6, and to be honest the room was still freezing so that some of us dined with their coat on! Unacceptable.
Unfortunately, won’t be going back any time soon. The quality of the produce has seriously gone downhill. The burrata was actually mozzarella. The pizza base looked like something from Iceland. The melt in the middle chocolate pudding came out in under five minuets therefore was clearly a bought microwaved pudding. Always appreciated cibo for its high quality standards but the meal has left us not wanting to return.
It’s hit & miss if I’m honest. Been there few times. Food is okish but it definitely lacks in customer service area. Managers walk around like they’re on a set for God Father movie ?♂️ They are more interested in checking themselves out in the mirror than paying attention to actual paying guests………. Poor waiters always running around like headless chickens. We only go there for sun ☀️ Riva cross the road is awesome though ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Lovely dining experience. Place is beautiful and the service was great. Food was lovely and fresh. Huge portions which I couldn't finish but couldn't fault it at all. Would highly recommend.
Really nice place, great atmosphere, staff are friendly. Food was great and came quickly after ordering. Highly recommended.
Restaurantji Recommends
Went to have a long lunch with friends. Decor was lovely, service excellent, menu fantastic and the food did not disappoint. Really great meal and everyone in our group of 6 was really happy. Not cheap but it was worth it and probably quite normal for Hale. Recommended. They were also good with my little girl I took with me.
Been here many times and to the Wilmslow Restaurant. Food as always was amazing but the experience this time was not good at all!! When I booked this I told them that it was for my wife's 40th Birthday and requested the best table possible. When we were greeted there was no acknowledgment of my wife's birthday, this was by front desk staff and a gentleman in a suit. So I presume he was management. When we sat down he approached us and asked our names for the second time, and we still to this day can't make this out, he asked about a bottle of wine being ordered by a different name to ourselves. We politely said that is not us! He repeated himself because someone had rang up, so we did think for a second could one of our family members have rang up as a surprise for my wife's birthday. He did mention their birthday but we couldn't make out weather it was a wine billed owed or a gift from them. I did say it is my wife's birthday today but that is not us who ordered any wine. He didn't even wish happy birthday and just walked off and we heard him say to the staff it is her birthday but its not them. He come across as rude and very unprofessional to be honest. As a lot of the staff did that evening. It didn't have a warm and friendly atmosphere nor were they interactive with our children. Even when we were eating, the table was right next to the front door, definitely not the best seat in the house for an empty restaurant but just the staff in groups around the table practically waiting for you to finish. We left after mains and went somewhere else local for a coffee and cake. Again the food was great just not a pleasant experience for a special birthday. Just hope this isn't becoming one of them places where your face has to fit.
For a start, we were barely greeted at the door despite having a booking. Our server took our order swiftly which was good but never introduced himself and then we barely saw him again. After both our starters and mains were cleared, no one checked in on us about the food, which is surely the most basic in steps of service? We had to ask for more drinks and the dessert menu. As it was my birthday meal, it did leave a bit of a sour note on my night and I probably won’t be returning to this branch. The food was delicious as always hence the 2 stars and not 3, but the service on this evening was particularly poor and not worth the 12.5% service charge added automatically. Another red flag is that the manager did not ask if anything was particularly wrong when I asked for the service charge to be taken off - shows how much they care about their customers’ experiences. We visited on a busy Saturday evening so I can understand the staff may have been rushed but we felt as if they were trying to serve as many people as possible without a care or attention to service, which you expect when paying good money for a meal out.
Clearly the place to be seen in Hale, but sadly only for the social media clout and not for the food. Portions generally on the small side (especially my lasagna), food was OK but nothing more and prices on the high side - plus a 12.50% service charge!
Nice atmosphere and great staff but But I can't say the same for the food. The seafood plate we ordered for a starter was very nice and tasty. But the main course portions and presentations were not professional at all. Duck meat, for example, was floating in a sauce that was too sweet. There was no balance on the plate. Next to meat with such a sweet sauce should not be a side dish of sweet potatoes. There should be a more sour and salty alternative. Our second main meal was T-bone. it was very nicely cooked and delicious. But there should still be no carbohydrates next to such a large amount of meat. It was served with fries on the side and also had a very bad oil smell in the potatoes. There should be a lighter by-product next to such a meat. Such as vegetables, salads. If I have to talk about dessert; I can say that we had the shock of eating fake tiramisu in an Italian restaurant. A tiramisu that you never get the taste of espresso. A cream made only with double cream and sugar without the use of any egg yolks in the cream. It was so bad, the cream stuck to my palate. I am sorry.