They didn’t allow me to redeem points and provided very poor customer service that did not subject to terms and conditions
Nilly
I have never had worse customer service than I have from your manager Matt in the restaurant today. I am heavily pregnant, it is 30 degree heat outside and despite it being almost 14:30 I hadn't yet eaten. Therefore I attended the store and ordered my food, when going to pay the 2 cards i used kept getting decline despite the money being in there. The store tried 6-7 times contactless, then 2 times chip and pin, Matt told me that without apologising that the store was having internet issues, that there was nothing they could do, it wasn't his fault, that I would have to walk to a cash point and back to get the cash. I asked to wait whilst they checked if it was working for other customers and he said it was clearly an internet issue and i needed to get the money. I queried why the payments looked like they had gone through on both my cards, he said that banks automatically do that and it should be returned, and if it is not the onus is on me to contact the bank to get this sorted.I told Matt that I thought this was poor customer service and that I would get the money, he then remonstrated with me for 5 minutes in the middle of the store saying "i don't know how this isnpoor service, it's an internet issue, it the internet broke in your house that wouldn't be your fault would it" he said this repeatedly, despite me twice telling him that I needed to go to get the money as I was starving.Truly shocking customer service. Suffice to say my food was cold by the time i finally ate it.
Jeffrey Renner
I'm from the US & this Subway is the best I've ever eaten at , the ones back home aren't as good , the staff have been real nice to me here at the one in Mannchester , MATT is the best , I have joint damage in both hands & MATT has always helped me get the lids off my drinks , he;s even ask to help without me asking , Thank You Matt
Irina Ka
I ordered a sub from here. Unfortunately, ended up with too much sauce all leaking through. The old chap, who served me has a bit of a funny attitude. Didn't like the customer service. Food was nice.
James Wilson
Subway is as subway does
Dyllan J-P
If you've ever been to a Subway then you know what to expect. The decor is outdated but granted that's not the staff's fault. Consistent ingredient quality as you would expect, most of the staff are really nice and helpful but like any subway, the quality of your sandwich depends on who's making it. Overall good and reliable.
Callum RSB
The staffing is poor, but the food is alright.
Rubyx Toxic
alexander is such a nice and kind worker x
Chrissy Mccarthy
A happy experience with very pleasant staff with his humour and customer service skills as well as preparation I wouldn't have said that about it a couple of years ago.
Nav Singh
Set on the main road through Altrincham Town centre, we decided to try this branch at my brother's behest. The service was very good and professional. However they did not have the meatless meatball marinara or the veggie chicken. That said we were happy with what was available.
I love the manager here, he always makes me smile everytime I come he seems very friendly. Always get great fast service and have never been disappointed with the food.
gary brown
Staff are lazy and dont check orders properly got food for everyone and only put the things we didn't ask for on them next time ill go in to the back myself and make my own.
Christopher Knowles
Usual sandwiches (subs) plus drinks at the time I was their it was nor to busy
Ilan B-B
Still outdated decor and the food wasn't at tasty that time. It's needs a little bit more flavour. At least the prices and cookies were still great
C “Night charmer” MC
A happy experience with very pleasant staff with his humour and customer service skills as well as preparation I wouldn't have said that about it a couple of years ago.
They didn’t allow me to redeem points and provided very poor customer service that did not subject to terms and conditions
I have never had worse customer service than I have from your manager Matt in the restaurant today. I am heavily pregnant, it is 30 degree heat outside and despite it being almost 14:30 I hadn't yet eaten. Therefore I attended the store and ordered my food, when going to pay the 2 cards i used kept getting decline despite the money being in there. The store tried 6-7 times contactless, then 2 times chip and pin, Matt told me that without apologising that the store was having internet issues, that there was nothing they could do, it wasn't his fault, that I would have to walk to a cash point and back to get the cash. I asked to wait whilst they checked if it was working for other customers and he said it was clearly an internet issue and i needed to get the money. I queried why the payments looked like they had gone through on both my cards, he said that banks automatically do that and it should be returned, and if it is not the onus is on me to contact the bank to get this sorted.I told Matt that I thought this was poor customer service and that I would get the money, he then remonstrated with me for 5 minutes in the middle of the store saying "i don't know how this isnpoor service, it's an internet issue, it the internet broke in your house that wouldn't be your fault would it" he said this repeatedly, despite me twice telling him that I needed to go to get the money as I was starving.Truly shocking customer service. Suffice to say my food was cold by the time i finally ate it.
I'm from the US & this Subway is the best I've ever eaten at , the ones back home aren't as good , the staff have been real nice to me here at the one in Mannchester , MATT is the best , I have joint damage in both hands & MATT has always helped me get the lids off my drinks , he;s even ask to help without me asking , Thank You Matt
I ordered a sub from here. Unfortunately, ended up with too much sauce all leaking through. The old chap, who served me has a bit of a funny attitude. Didn't like the customer service. Food was nice.
Subway is as subway does
If you've ever been to a Subway then you know what to expect. The decor is outdated but granted that's not the staff's fault. Consistent ingredient quality as you would expect, most of the staff are really nice and helpful but like any subway, the quality of your sandwich depends on who's making it. Overall good and reliable.
The staffing is poor, but the food is alright.
alexander is such a nice and kind worker x
A happy experience with very pleasant staff with his humour and customer service skills as well as preparation I wouldn't have said that about it a couple of years ago.
Set on the main road through Altrincham Town centre, we decided to try this branch at my brother's behest. The service was very good and professional. However they did not have the meatless meatball marinara or the veggie chicken. That said we were happy with what was available.
Restaurantji Recommends
I love the manager here, he always makes me smile everytime I come he seems very friendly. Always get great fast service and have never been disappointed with the food.
Staff are lazy and dont check orders properly got food for everyone and only put the things we didn't ask for on them next time ill go in to the back myself and make my own.
Usual sandwiches (subs) plus drinks at the time I was their it was nor to busy
Still outdated decor and the food wasn't at tasty that time. It's needs a little bit more flavour. At least the prices and cookies were still great
A happy experience with very pleasant staff with his humour and customer service skills as well as preparation I wouldn't have said that about it a couple of years ago.