We were there in 4 people and a baby, is a comfortable place with a baby chair available. We eat a very delicious burgers and also some ok finger
Melissa Wickison
Wait staff was super friendly, helpful and apologetic.The place wasn't the least bit busy but we had to wait at least 20 minutes or so before our food started coming out in drips n drabs. A couple burgers, and a thing of fries .... Then 10 minutes after that- my blue cheese salad and some more chips, another 2 burgers came 10 minutes after those and 2 of 4 chicken wing orders came after another 10 minutes .... Waited all that time and half of them were raw and all were cold.We cancelled the rest of our order for the chicken wings and headed out.Wait staff kept apologizing about the food taking so long.I must admit that seeing kitchen staff standing about while everybody was waiting for food (there were 2 other tables waiting) was kinda irritating.We felt bad for the wait staff as they were doing all they could.We won't be going again.
Robin Fokker
Eating at Gourmet Burger Kitchen was a strange mix of well prepared, albeit a bit pricey food, served by staff that could easily replace the Vogons in the popular series of books by Douglas Adams, The Hitchhiker's Guide to the Galaxy.After spending some time at the Trafford centre, we decided to get some food at the GBK, which we've not tried before. As the time was around 19:30, we didn't expect it to be very busy. On approach, we were, however met with a strangely long queue. I optimistically noticed that half the tables were empty, so the queue would surely move quickly. However, upon seeing a employee with a facial expression of someone who isn't paid nearly enough to be doing this kind of work approach at a frustratingly slow pace, that optimism quickly faded to annoyance. It took about half an hour to be seated at a table that I noticed was empty when we arrived. Yikes!As we received the menu, I quickly noticed one thing. While the burgers were reasonably priced by themselves, they included nothing else. Chips had to be ordered separately at a steep price. As the burgers weren't noticeably sizable, the chips were definitely a must to leave the premise without a remaining hunger. Yikes!My partner noticed a list of specialty sauces on the menu, and one caught their eye. Note that these sauces were specifically mentioned to be for the burger, and were assumed to be on the burger, as it did not state otherwise. As the burgers were placed before us, my partner couldn't quite notice the sauce and assumed it mustn't be very strong. After eating most of their burger and lifting their drink, they noticed a small tub of sauce had been placed neatly out of sight behind their drink. Luckily we had some chips left to dip in the sauce, but this experience was yet again more frustrating than it should realistically have been. Yikes!Sadly, I do not think we will be visiting again
susanhT2614BK
First visit here tonight and what a disappointment. Burgers are small and nothing special. Have to order fries separately and they were limp and luke warm. Onion rings were dry and fried to death. Honestly you would get a better burger at Mcdonalds or KFC. Expensive rubbish, don’t waste your money.
Martyn Taylor
Nice enough, staff seem to go through the
Aksa Ali
This review is based on fantastic customer service.The manager is called Ala and her colleague Q were extremely accommodating. I was having trouble with my student card but Ala resolved the issue quickly.Very friendly even though they seemed very busy.
James Cunningham
Extremely tasty burgers and quite a few variations to choose from. You are encouraged to place your own order and pay via the app, though you don't have to. This may be efficient but is quite impersonal and somewhat presumptuous in inviting tips at different levels when you have had no service whatsoever at this point. The table servers were, however, very pleasant and happy to help. Our food came quite quickly considering how busy they were and did enjoy it.
John Moody
I despise tips being added to the bill by default when ordering, especially when using the self service option from the table when by that point the only service we'd received was being shown to a table after an extended wait.Friendly staff and the burger was lovely and juicy, but the fries were cold and drinks over priced. The whole tip thing before even getting any food served really annoys and soured the experience (sorry, grumpy old man review!)
Aurelien Laurent
Stopped by to enjoy a new burger place.Burger were delicious and great service. As they just ran out of draught beer and I am not fan at all of beer bottle or cans, they offered me one on the house.Was my first time here but will definitely come back!!
840zhenh
Despite tasty food the horrific customer skills we left with a bad taste in our mouths. All staff were grumpy and never once approach our table to ask how we were and if we needed anything. In particular, a fella with a white patterned shirt (and to help identify him it barely fit and the buttons were holding on for dear life), when asking him for ketchup he told us to get it ourselves. While leaving he walked past us and didn’t even give any nice farewell message. Won’t be eating here again. Further disappointment that we weren’t told 20% student discount wasn’t in con
Food is ordered via an app which is ok, option to go to the desk. Food took 25 minutes to come but was really good
Ashley Gregory
Gourmet Burger Kitchen, well done. Ample parking was a real treat to a great experienceVegetarian options: All burgers available as vegetarianDietary restrictions: Catered for. Asked about allergies when seatedParking: Trafford Centre parkingKid-friendliness: Children welcomeWheelchair accessibility: Accessible
Mark Houlton
Always very tasty food and a place we love to visit. I particularly enjoy the panko breaded chicken burgers. We also used to really love the hei hei salt for our chips, however they don't seem to have this anymore which is a shame.
Jack W
Great food, arrived quickly and was tasty. Lorraine was fantastic and made sure we were more than comfortable.
Sarah J
Lorraine was fabulous. Great with the kids and so friendly we had a lovely meal and really enjoyed it
We were there in 4 people and a baby, is a comfortable place with a baby chair available. We eat a very delicious burgers and also some ok finger
Wait staff was super friendly, helpful and apologetic.The place wasn't the least bit busy but we had to wait at least 20 minutes or so before our food started coming out in drips n drabs. A couple burgers, and a thing of fries .... Then 10 minutes after that- my blue cheese salad and some more chips, another 2 burgers came 10 minutes after those and 2 of 4 chicken wing orders came after another 10 minutes .... Waited all that time and half of them were raw and all were cold.We cancelled the rest of our order for the chicken wings and headed out.Wait staff kept apologizing about the food taking so long.I must admit that seeing kitchen staff standing about while everybody was waiting for food (there were 2 other tables waiting) was kinda irritating.We felt bad for the wait staff as they were doing all they could.We won't be going again.
Eating at Gourmet Burger Kitchen was a strange mix of well prepared, albeit a bit pricey food, served by staff that could easily replace the Vogons in the popular series of books by Douglas Adams, The Hitchhiker's Guide to the Galaxy.After spending some time at the Trafford centre, we decided to get some food at the GBK, which we've not tried before. As the time was around 19:30, we didn't expect it to be very busy. On approach, we were, however met with a strangely long queue. I optimistically noticed that half the tables were empty, so the queue would surely move quickly. However, upon seeing a employee with a facial expression of someone who isn't paid nearly enough to be doing this kind of work approach at a frustratingly slow pace, that optimism quickly faded to annoyance. It took about half an hour to be seated at a table that I noticed was empty when we arrived. Yikes!As we received the menu, I quickly noticed one thing. While the burgers were reasonably priced by themselves, they included nothing else. Chips had to be ordered separately at a steep price. As the burgers weren't noticeably sizable, the chips were definitely a must to leave the premise without a remaining hunger. Yikes!My partner noticed a list of specialty sauces on the menu, and one caught their eye. Note that these sauces were specifically mentioned to be for the burger, and were assumed to be on the burger, as it did not state otherwise. As the burgers were placed before us, my partner couldn't quite notice the sauce and assumed it mustn't be very strong. After eating most of their burger and lifting their drink, they noticed a small tub of sauce had been placed neatly out of sight behind their drink. Luckily we had some chips left to dip in the sauce, but this experience was yet again more frustrating than it should realistically have been. Yikes!Sadly, I do not think we will be visiting again
First visit here tonight and what a disappointment. Burgers are small and nothing special. Have to order fries separately and they were limp and luke warm. Onion rings were dry and fried to death. Honestly you would get a better burger at Mcdonalds or KFC. Expensive rubbish, don’t waste your money.
Nice enough, staff seem to go through the
This review is based on fantastic customer service.The manager is called Ala and her colleague Q were extremely accommodating. I was having trouble with my student card but Ala resolved the issue quickly.Very friendly even though they seemed very busy.
Extremely tasty burgers and quite a few variations to choose from. You are encouraged to place your own order and pay via the app, though you don't have to. This may be efficient but is quite impersonal and somewhat presumptuous in inviting tips at different levels when you have had no service whatsoever at this point. The table servers were, however, very pleasant and happy to help. Our food came quite quickly considering how busy they were and did enjoy it.
I despise tips being added to the bill by default when ordering, especially when using the self service option from the table when by that point the only service we'd received was being shown to a table after an extended wait.Friendly staff and the burger was lovely and juicy, but the fries were cold and drinks over priced. The whole tip thing before even getting any food served really annoys and soured the experience (sorry, grumpy old man review!)
Stopped by to enjoy a new burger place.Burger were delicious and great service. As they just ran out of draught beer and I am not fan at all of beer bottle or cans, they offered me one on the house.Was my first time here but will definitely come back!!
Despite tasty food the horrific customer skills we left with a bad taste in our mouths. All staff were grumpy and never once approach our table to ask how we were and if we needed anything. In particular, a fella with a white patterned shirt (and to help identify him it barely fit and the buttons were holding on for dear life), when asking him for ketchup he told us to get it ourselves. While leaving he walked past us and didn’t even give any nice farewell message. Won’t be eating here again. Further disappointment that we weren’t told 20% student discount wasn’t in con
Restaurantji Recommends
Food is ordered via an app which is ok, option to go to the desk. Food took 25 minutes to come but was really good
Gourmet Burger Kitchen, well done. Ample parking was a real treat to a great experienceVegetarian options: All burgers available as vegetarianDietary restrictions: Catered for. Asked about allergies when seatedParking: Trafford Centre parkingKid-friendliness: Children welcomeWheelchair accessibility: Accessible
Always very tasty food and a place we love to visit. I particularly enjoy the panko breaded chicken burgers. We also used to really love the hei hei salt for our chips, however they don't seem to have this anymore which is a shame.
Great food, arrived quickly and was tasty. Lorraine was fantastic and made sure we were more than comfortable.
Lorraine was fabulous. Great with the kids and so friendly we had a lovely meal and really enjoyed it