I am absolutely disgusted!!! I went for a meal with my family and we bought drinks whilst we waited for our table. My grandma ordered ribs and me and my grandad ordered steak. I started eating my steak when I noticed an insect crawling through my steak. I was in shock, I spat my food out and then noticed another dead insect. I asked for the manager who said I didn’t have to pay for my meal. He didn’t even look at my plate or ask to see the video. It’s like he knew there were insects in the food. He asked for payment for drinks & we explained that we had already paid for the drinks & that I hadn’t touched the drink I ordered to the table. Josh the manager then demanded payment for the one drink and threatened to call police! I have reported this to the food standards agency.When I explained the situation to security, security then had to tell the manager to just leave it over a £6 drink. The manager did not deal with this professionally at all, however, security was very professional at de-escalating the situation.We then left.I have a video which I have attached a screenshot from and I will be sending the video to TGI & the food standard agency.
Greg “Wigan Wanderers” Knight
I think this Friday's franchise has to be my favourite in the North West. I've visited on several occasions and on each occasion the service has set this franchise apart from others I have visited..The venue itself is decorated in the Fridays theme but there are few additions that you don't find in every restaurant. Such as the Harley Davidson in reception and wayfinder signs. The venue is very deceptive from the outside as it's much larger than you would think and has two floors (one is available for private hire)..The food is Fridays. Been to one, been to them all but that's not a bad thing. You know what to expect and the Manchester franchise delivers..The family and I had lovely time on our most recent visit and our host, Marina, was amazing and was great with the children..I will definitely return real soon.Kid-friendliness: Perfect for children. Good fun, and a great experience for the little ones.
Fishfingerer
After failing to get into the place we wanted to go, we ended up in here. Big chain, been on the go a while and located right in the city centre. We were glad to get inside and see plenty of available tables. Seeing as there were around 5 tables in use, we thought we would be sat, fed and watered and back out quickly to continue with our evening. However... It took around 30 minutes just to come and take our order. After this the drinks took another 20 minutes to come, and the food another 30 minutes on top of that. We were seated near the kitchen area, and could see a lot of food sat on there for over 10 minutes before being sent out. Again, still only 6/7 tables in use and three waiting staff. Had to collar our waitress for some more drinks, then again for a look at the dessert menu. When the desserts came we felt it best to get the bill while she was at our table instead of waiting. At no point were we asked if the food was ok, or if we needed any more drinks. The staff were just huddled around the corner, back of house talking and giggling. I don't mind paying £22 for a burger and £7 for a bottle of cider, if the service is there. However these prices seemed extortionate for the service we got, the completely dull and lifeless atmosphere of the restaurant and the average quality of our food. I'd understand the slow service if they were busy or understaffed, but this was not the case. Somewhere to avoid, although we did get out of the rain for over two hours.
Shania A
Very overpriced for what it is. Everyone was crammed into the back part of the restaurant basically sat on top of each other whilst plenty of other areas free. Food was average and just about warm, waited a while for order to be taken from sitting down, wouldn’t recommend or return.
Matt Wilson
I don't understand how TGI Fridays can justify such a large amount of space with it's service and quality. As always the sesame seed chicken was great but the veggie burger and pasta were bang average, overall it's acceptable but what's really shocking is that they charge over £4 for a can of Dr pepper, a single can. The other drinks such as 2-4-1 cocktails are just 2x the price of a normal cocktail which means the 2-4-1 is a LIE. £16 for 'one' cocktail would be reserved for a classy high priced establishment not some average premix in a normal glass. Unlimited refills is offered on some watered down drinks but there is no self service like nandos you're reliant on the waiter coming and asking so you'll be lucky to get 2 glasses before you give up. I'm afraid it's just all a bit lack luster for the money paid, support a proper local business instead.In addition our food order was wrong as they seem insistent on using stupid paper pads to write orders down. Or they just don't train staff properly. Either way it seems to be a common theme.
Lauren
firstly we walked in and got sat down quickly which was nice but then we were left for 20 minutes just being walked past. i saw our server just chatting to a couple as we were waiting. we eventually got seen trying to ask someone to serve us so then we got served. 30 minutes later we got our food but we still hadnt had our drinks so then had to ask for them to be delivered. the server i asked was very confused and was like erm yeah sure. then it was another big wait to get the bill. food was nice as usual but the service is ridiculous.
danielle Smith
Normally love Tgi’s and visit one every time I’m away as I don’t have one in my city. By far the worst Tgi’s I’ve ever been too. My partner ordered the quesadilla and myself a burger both with loaded fries. My partners quesadilla was tiny, like a child size, both arrived with no sides. Had to wait ten mins for the sides to turn up, by this time the food we already had was cold and so was the freshly served chips. I paid an extra £3 for cheese and maple bacon topping. The ‘cheese’ I am pretty sure contained no cheese, was tasteless and bland with a light scattering of burnt bacon bits that didn’t taste of maple. Food was shocking quality for the money, money we could have spend on the market which is serving better quality food. Not worth £50+ by a long shot.
Panchali Roy
My first visit but I am not quite sure that I will visit the restaurant again.Ordered an Ultimate ribs which was tasty, looked good but the portion understanding the fact that I ordered for a half but the one that I received cannot be considered half was so small. Paying £23 for that small portion was not worth it.The Mac n cheese bites that we ordered felt it was undercooked. And the way of presenting the dish was very bad. It looked as if somebody ate half of our bites, presented in such a huge dish so less in quantity and were scattered all over.Ordered a Chicken burger with broccoli for my child which he couldn't eat. As the burger was as hard as a rock with a tasteless chicken inside as hard as a rubber. Served with a raw broccoli.Ordered meatless fajitas which was supposed to be served with meatless chicken but when we received to our shock the vegan chicken were provided in very small pieces which you can't even see with your naked eyes, you might need a microscopic glass to notice it and they are charging £20 for the dish.The most annoying thing is the speed of service we had to wait for almost an hour to get our food. They were only busy serving drinks to people not food, seems they have only one person who cooks for them. If you want to waste your time in waiting for the food and have lots of extra money to waste then you can visit as the portion you will receive will not look worth the money. Very expensive for the quantity that you receive.
jameswQ9650ZY
We finished off our day around the Christmas markets of Manchester with TGIs. We had a great meal, enjoyed the trivia game and were served brilliantly by Marina who went out of her way to make sure we had everything we needed. Great family meal.
Annabel M
Very good value for money portion sizes were bigger than I expected and the food was exceptional. The service was lovely as well, especially the server we had she was very friendly and helpful would highly recommend coming here for food lovely staff and atmosphere.
Extremely slow service, freezing cold food and the water tasted like it came from a roadside ditch..
shivvy15
We were a party of 7, all tired and cold from travelling from Ireland for the day and from walking around the markets. We were greeted on a friendly manner and shown to a table. The kids started fighting so we ended up going across 2 tables which Marina was really nice and understanding about. A few fussy orders later and we had been served. The food was as always really good, I find TGIs a brilliant chain and it was a first visit for some of my family visiting. I recommend this venues for a visit. Thank you so much Marina for being patient with the requests from the kids and I’m adults alike ? and we will be back. Thanks all for a memorable afternoon.
macemasters__
We came down for some food on Saturday night. Marina looked after us really well and did a great job helping us poke fun at our friend! The food was great and the place was really busy too which is great to see. Cheers Marina - Party of Zak ??
James Doughty
Went here before a show at the AO. Food was tasty, they had a singer who made the atmosphere very good and I love all the fuss they make around birthdays.The markdowns come for the service. Firstly let me start by saying our waitress was brilliant and no fault can lie there. Where the service has fallen short is in the kitchen and lack of communication from there. My wife's fajitas never came and we were told twice that it was "just being plated" the rest of our party finished and her food was still not cooked. She was just left with an empty plate, some wraps and cheese, salsa etc.Also, the dips, sauces etc that were supposed to come with our meal didn't arrive.Poor showing from the kitchen.
Brodie Walls
I’m not really one to leave a review and I have been to TGI lots of times before in Scotland and absolutely love their food! However the one in Manchester I think is maybe perhaps poorly managed, due to the service, the food was okays myself and my friend order the same thing and they looked very different in terms of portion size etc, however not the end of the world, what did push me to write this review was when we were ordering I was in mid conversation saying my order then another server came up and ask for a lighter of our current server taking our order. They stopped and then proceed to get them a lighter and come back to us… quite disappointed in terms of customer servers. And made me think of the hygiene level.Hopefully they can learn from this. Thanks :)
I am absolutely disgusted!!! I went for a meal with my family and we bought drinks whilst we waited for our table. My grandma ordered ribs and me and my grandad ordered steak. I started eating my steak when I noticed an insect crawling through my steak. I was in shock, I spat my food out and then noticed another dead insect. I asked for the manager who said I didn’t have to pay for my meal. He didn’t even look at my plate or ask to see the video. It’s like he knew there were insects in the food. He asked for payment for drinks & we explained that we had already paid for the drinks & that I hadn’t touched the drink I ordered to the table. Josh the manager then demanded payment for the one drink and threatened to call police! I have reported this to the food standards agency.When I explained the situation to security, security then had to tell the manager to just leave it over a £6 drink. The manager did not deal with this professionally at all, however, security was very professional at de-escalating the situation.We then left.I have a video which I have attached a screenshot from and I will be sending the video to TGI & the food standard agency.
I think this Friday's franchise has to be my favourite in the North West. I've visited on several occasions and on each occasion the service has set this franchise apart from others I have visited..The venue itself is decorated in the Fridays theme but there are few additions that you don't find in every restaurant. Such as the Harley Davidson in reception and wayfinder signs. The venue is very deceptive from the outside as it's much larger than you would think and has two floors (one is available for private hire)..The food is Fridays. Been to one, been to them all but that's not a bad thing. You know what to expect and the Manchester franchise delivers..The family and I had lovely time on our most recent visit and our host, Marina, was amazing and was great with the children..I will definitely return real soon.Kid-friendliness: Perfect for children. Good fun, and a great experience for the little ones.
After failing to get into the place we wanted to go, we ended up in here. Big chain, been on the go a while and located right in the city centre. We were glad to get inside and see plenty of available tables. Seeing as there were around 5 tables in use, we thought we would be sat, fed and watered and back out quickly to continue with our evening. However... It took around 30 minutes just to come and take our order. After this the drinks took another 20 minutes to come, and the food another 30 minutes on top of that. We were seated near the kitchen area, and could see a lot of food sat on there for over 10 minutes before being sent out. Again, still only 6/7 tables in use and three waiting staff. Had to collar our waitress for some more drinks, then again for a look at the dessert menu. When the desserts came we felt it best to get the bill while she was at our table instead of waiting. At no point were we asked if the food was ok, or if we needed any more drinks. The staff were just huddled around the corner, back of house talking and giggling. I don't mind paying £22 for a burger and £7 for a bottle of cider, if the service is there. However these prices seemed extortionate for the service we got, the completely dull and lifeless atmosphere of the restaurant and the average quality of our food. I'd understand the slow service if they were busy or understaffed, but this was not the case. Somewhere to avoid, although we did get out of the rain for over two hours.
Very overpriced for what it is. Everyone was crammed into the back part of the restaurant basically sat on top of each other whilst plenty of other areas free. Food was average and just about warm, waited a while for order to be taken from sitting down, wouldn’t recommend or return.
I don't understand how TGI Fridays can justify such a large amount of space with it's service and quality. As always the sesame seed chicken was great but the veggie burger and pasta were bang average, overall it's acceptable but what's really shocking is that they charge over £4 for a can of Dr pepper, a single can. The other drinks such as 2-4-1 cocktails are just 2x the price of a normal cocktail which means the 2-4-1 is a LIE. £16 for 'one' cocktail would be reserved for a classy high priced establishment not some average premix in a normal glass. Unlimited refills is offered on some watered down drinks but there is no self service like nandos you're reliant on the waiter coming and asking so you'll be lucky to get 2 glasses before you give up. I'm afraid it's just all a bit lack luster for the money paid, support a proper local business instead.In addition our food order was wrong as they seem insistent on using stupid paper pads to write orders down. Or they just don't train staff properly. Either way it seems to be a common theme.
firstly we walked in and got sat down quickly which was nice but then we were left for 20 minutes just being walked past. i saw our server just chatting to a couple as we were waiting. we eventually got seen trying to ask someone to serve us so then we got served. 30 minutes later we got our food but we still hadnt had our drinks so then had to ask for them to be delivered. the server i asked was very confused and was like erm yeah sure. then it was another big wait to get the bill. food was nice as usual but the service is ridiculous.
Normally love Tgi’s and visit one every time I’m away as I don’t have one in my city. By far the worst Tgi’s I’ve ever been too. My partner ordered the quesadilla and myself a burger both with loaded fries. My partners quesadilla was tiny, like a child size, both arrived with no sides. Had to wait ten mins for the sides to turn up, by this time the food we already had was cold and so was the freshly served chips. I paid an extra £3 for cheese and maple bacon topping. The ‘cheese’ I am pretty sure contained no cheese, was tasteless and bland with a light scattering of burnt bacon bits that didn’t taste of maple. Food was shocking quality for the money, money we could have spend on the market which is serving better quality food. Not worth £50+ by a long shot.
My first visit but I am not quite sure that I will visit the restaurant again.Ordered an Ultimate ribs which was tasty, looked good but the portion understanding the fact that I ordered for a half but the one that I received cannot be considered half was so small. Paying £23 for that small portion was not worth it.The Mac n cheese bites that we ordered felt it was undercooked. And the way of presenting the dish was very bad. It looked as if somebody ate half of our bites, presented in such a huge dish so less in quantity and were scattered all over.Ordered a Chicken burger with broccoli for my child which he couldn't eat. As the burger was as hard as a rock with a tasteless chicken inside as hard as a rubber. Served with a raw broccoli.Ordered meatless fajitas which was supposed to be served with meatless chicken but when we received to our shock the vegan chicken were provided in very small pieces which you can't even see with your naked eyes, you might need a microscopic glass to notice it and they are charging £20 for the dish.The most annoying thing is the speed of service we had to wait for almost an hour to get our food. They were only busy serving drinks to people not food, seems they have only one person who cooks for them. If you want to waste your time in waiting for the food and have lots of extra money to waste then you can visit as the portion you will receive will not look worth the money. Very expensive for the quantity that you receive.
We finished off our day around the Christmas markets of Manchester with TGIs. We had a great meal, enjoyed the trivia game and were served brilliantly by Marina who went out of her way to make sure we had everything we needed. Great family meal.
Very good value for money portion sizes were bigger than I expected and the food was exceptional. The service was lovely as well, especially the server we had she was very friendly and helpful would highly recommend coming here for food lovely staff and atmosphere.
Restaurantji Recommends
Extremely slow service, freezing cold food and the water tasted like it came from a roadside ditch..
We were a party of 7, all tired and cold from travelling from Ireland for the day and from walking around the markets. We were greeted on a friendly manner and shown to a table. The kids started fighting so we ended up going across 2 tables which Marina was really nice and understanding about. A few fussy orders later and we had been served. The food was as always really good, I find TGIs a brilliant chain and it was a first visit for some of my family visiting. I recommend this venues for a visit. Thank you so much Marina for being patient with the requests from the kids and I’m adults alike ? and we will be back. Thanks all for a memorable afternoon.
We came down for some food on Saturday night. Marina looked after us really well and did a great job helping us poke fun at our friend! The food was great and the place was really busy too which is great to see. Cheers Marina - Party of Zak ??
Went here before a show at the AO. Food was tasty, they had a singer who made the atmosphere very good and I love all the fuss they make around birthdays.The markdowns come for the service. Firstly let me start by saying our waitress was brilliant and no fault can lie there. Where the service has fallen short is in the kitchen and lack of communication from there. My wife's fajitas never came and we were told twice that it was "just being plated" the rest of our party finished and her food was still not cooked. She was just left with an empty plate, some wraps and cheese, salsa etc.Also, the dips, sauces etc that were supposed to come with our meal didn't arrive.Poor showing from the kitchen.
I’m not really one to leave a review and I have been to TGI lots of times before in Scotland and absolutely love their food! However the one in Manchester I think is maybe perhaps poorly managed, due to the service, the food was okays myself and my friend order the same thing and they looked very different in terms of portion size etc, however not the end of the world, what did push me to write this review was when we were ordering I was in mid conversation saying my order then another server came up and ask for a lighter of our current server taking our order. They stopped and then proceed to get them a lighter and come back to us… quite disappointed in terms of customer servers. And made me think of the hygiene level.Hopefully they can learn from this. Thanks :)