Never get the order correct, if there is more than one meal.
Mindscape
If possible I would give this place zero stars. I ordered off uber eats and despite my food arriving in under 10 minutes it was freezing cold. I ordered two double cheeseburger with no onions and extra pickles and what did I get? No pickles and an ungodly about of their vile onions. And once again even though I payed nearly £2 for their sauces, were they in my bag? No they weren't. It's ridiculous, how hard is it to put a few sauces in a bag
Anton Chigur
Never do tge orders correctly, don't go to this branch any more. The fries are limp and cold. That's I don't get fries from there.
Brette Chapin
Worst McDonald’s experience I have ever had. Every member of staff was either wandering around looking utterly confused or stomping around looking furiously angry, and the ordering process was a disorganised mess.
sienna h
Chicken nuggets didn’t come chips was stale and cold like the rest off the food that actually came burger had no mustard on it and was like biting into a rock and the Fanta tasted like water
Mel Goosen
All i can say is i DO NOT blame the staff ..it is all down to Management 100%. I waited tonight at mc donalds over an hour i am disgusted with the service!!Its an absolute Joke !!!NOT ACCEPTABLE AT ALL.
Andrew Fletcher
Looking forward to a juicy double sausage and egg McMuffin meal, I joined the queue for the drive thru to be told my order would be taken at the window, not via the intercom. Was sixth in a none moving line which didn’t show any signs of activity and stayed that way. Fortunately I was able to reverse out, as did another dissatisfied customer.Thing is, this was at 0630hrs so hardly busy.It’s supposed to be FAST FOOD. (it appeared the Deliveroo/JustEat drivers were being well catered for though.)Abysmal service to be fair.
Companion09838871596
As per previous poor reviews for this restaurant, I cannot believe I feel the urge to post a review today also. I only came in for a coffee while I waited for my wife to have her nails done nearby, & upon collecting my order from the counter I struggled to find a table which had been wiped over & clean. Most had scraps of food remaining from previous guests, so I eventually found the best one & cleaned it myself. Upon leaving the restaurant, I took my empty coffee cup to the waste bins only to find they were overflowing, so had to balance it on top of the other rubbish. Won’t be coming back to this one again for the foreseeable.
Jonny Mccormack
Sat in the drive through for 25 mins had an ignorant vile member of staff close the window on me service was terrible and the food was even
caroline gray
Keep saying I won't go back to this place as every single time we wait ages and there's always things missing from the order so have to go back to retrieve. The food is always cold and I'm always left wondering why I bothered and wishing i hadn't spent my money here.
Ordered 2 portions of cheese melt dippers, one only had 3 bites in them instead of four. Check to make sure what you order is correct.
Digger Dawn
I ordered 2 small cheeseburgers, in the drive thru, I was told I would have to park up and wait. After about 8 minutes a lady arrived with them, they were practically cold. Why was I asked to wait, because those cheeseburgers were definitely not fresh.
Rory D
Always over busy, drive through ? Takes 20-30 minutes regularly, go inside - ignored for delivery drivers. Quite possibly the slowest McDonald's in the country, can't imagine one being much slower. All the wait time to be lied too also on today's most recent visit. 40 minute wait, told to park up due to them waiting on fries, received order after ten minutes of being parked, cold fries, clearly not a new batch.Parking: Huge parking space but they filter the drive through into it to try make it look quieter, this taking up a lot of space
daniel carter
Shocking service, food was stone cold even missing items. Waited 15mins for the full order too be wrong and cold. Too busy concentrating on just eat orders than people in the restaurant. If i could give less than one star i would. Definitely will not be returning.
vicki howell
Shout out to Skye who is an amazing asset to the McDonalds team at sandbrook, this lovely girl is so polite and works hard and looks after her customers. Even gave us 2 McFlurrys for free as she was cleaning down on the close around us. Which didn't bother us at all but the fact she gave that act of kindness goes along way. Give her employee of the month or some kind of reward she deserves it. Thanks Skye I hope you are on shift every time we visit ❤️ x
Never get the order correct, if there is more than one meal.
If possible I would give this place zero stars. I ordered off uber eats and despite my food arriving in under 10 minutes it was freezing cold. I ordered two double cheeseburger with no onions and extra pickles and what did I get? No pickles and an ungodly about of their vile onions. And once again even though I payed nearly £2 for their sauces, were they in my bag? No they weren't. It's ridiculous, how hard is it to put a few sauces in a bag
Never do tge orders correctly, don't go to this branch any more. The fries are limp and cold. That's I don't get fries from there.
Worst McDonald’s experience I have ever had. Every member of staff was either wandering around looking utterly confused or stomping around looking furiously angry, and the ordering process was a disorganised mess.
Chicken nuggets didn’t come chips was stale and cold like the rest off the food that actually came burger had no mustard on it and was like biting into a rock and the Fanta tasted like water
All i can say is i DO NOT blame the staff ..it is all down to Management 100%. I waited tonight at mc donalds over an hour i am disgusted with the service!!Its an absolute Joke !!!NOT ACCEPTABLE AT ALL.
Looking forward to a juicy double sausage and egg McMuffin meal, I joined the queue for the drive thru to be told my order would be taken at the window, not via the intercom. Was sixth in a none moving line which didn’t show any signs of activity and stayed that way. Fortunately I was able to reverse out, as did another dissatisfied customer.Thing is, this was at 0630hrs so hardly busy.It’s supposed to be FAST FOOD. (it appeared the Deliveroo/JustEat drivers were being well catered for though.)Abysmal service to be fair.
As per previous poor reviews for this restaurant, I cannot believe I feel the urge to post a review today also. I only came in for a coffee while I waited for my wife to have her nails done nearby, & upon collecting my order from the counter I struggled to find a table which had been wiped over & clean. Most had scraps of food remaining from previous guests, so I eventually found the best one & cleaned it myself. Upon leaving the restaurant, I took my empty coffee cup to the waste bins only to find they were overflowing, so had to balance it on top of the other rubbish. Won’t be coming back to this one again for the foreseeable.
Sat in the drive through for 25 mins had an ignorant vile member of staff close the window on me service was terrible and the food was even
Keep saying I won't go back to this place as every single time we wait ages and there's always things missing from the order so have to go back to retrieve. The food is always cold and I'm always left wondering why I bothered and wishing i hadn't spent my money here.
Restaurantji Recommends
Ordered 2 portions of cheese melt dippers, one only had 3 bites in them instead of four. Check to make sure what you order is correct.
I ordered 2 small cheeseburgers, in the drive thru, I was told I would have to park up and wait. After about 8 minutes a lady arrived with them, they were practically cold. Why was I asked to wait, because those cheeseburgers were definitely not fresh.
Always over busy, drive through ? Takes 20-30 minutes regularly, go inside - ignored for delivery drivers. Quite possibly the slowest McDonald's in the country, can't imagine one being much slower. All the wait time to be lied too also on today's most recent visit. 40 minute wait, told to park up due to them waiting on fries, received order after ten minutes of being parked, cold fries, clearly not a new batch.Parking: Huge parking space but they filter the drive through into it to try make it look quieter, this taking up a lot of space
Shocking service, food was stone cold even missing items. Waited 15mins for the full order too be wrong and cold. Too busy concentrating on just eat orders than people in the restaurant. If i could give less than one star i would. Definitely will not be returning.
Shout out to Skye who is an amazing asset to the McDonalds team at sandbrook, this lovely girl is so polite and works hard and looks after her customers. Even gave us 2 McFlurrys for free as she was cleaning down on the close around us. Which didn't bother us at all but the fact she gave that act of kindness goes along way. Give her employee of the month or some kind of reward she deserves it. Thanks Skye I hope you are on shift every time we visit ❤️ x