Never accepts any parcels, been countless times to be turned away every single time. Staff are consistently unarsed. Shoutout to Shell, Eurogarages and ASDA Express for providing such a low quality of customer service at this garage. Stick this on your web form.
Marie Mccarthy
Every time I go into this garage and a gentleman called kashif is working he has some excuses not to take yodel parcels ,the manger (refused to give his name)said they can only take 2 .which is not true,as the young lady the day before took 5 (I had 4today )terrible customer service will not be going into this garage give my customer somewhere else apparently Asda have now taken over
Jordan Watkins
Awesomeeeeee fuel. Service with a smile
Tony Towey
The price what they show on the bord is not what you pay it say £1.52 for Diesel but when you star to pubm it is 1.68 what a joke
Job Fair
Never use this place as COLLECTION POINT! Parcels has got STOLEN/GONE MISSING for a few times. INCOMPETENT manager refused to release CCTV footage despite the fact that Collect plus+ and Yodel made an official request. The staff only insisted they hold NO RESPONSIBILITY for missing parcels. AVOID at all cost!
Raymond Siu
Never use this place as COLLECTION POINT! Parcels has got STOLEN/GONE MISSING for a few times. INCOMPETENT manager refused to release CCTV footage despite the fact that Collect plus+ and Yodel made an official request. The staff only insisted they hold NO RESPONSIBILITY for missing parcels. AVOID at all cost!
lorna_newton
missing a significant amount of the vegetables. I was shocked to see that my Salad Bowl was almost half empty, and the vegetables were barely visible. I was not expecting to receive such a small quantity of salad, especially considering that I paid the full price for it. I feel that I did not receive the value I expected, and as a loyal customer, I am disappointed in the quality of customer service.
L
Always the most expensive in the city, fuel prices to much , but the rest of the service are good
Mark Guy
Refused to take a yodel collect plus parcel even though its listed on the website, and having taken them previously, when questioned refused to answer very unhelpful
Joanne Martin
Expensive Fuel, but lovely guy on the till, he was very pleasant and helpful.
Not open the hours advertised. Refused to take a collectplus return despite showing 24 hr service on the website. Staff were present on site. Rude and unhelpful.
GHO21
Ripped off with loyalty points, staff don’t listen, service and customer care is non existent, very frustrating visit.
veganbrendan
Honestly not even sure where to begin with this review. I’ve been to this particular Subway on numerous occasions since I moved to Salford Quays and I’ve rarely had a stress-free experience. Primarily the issue is communication. The staff, on pretty much every occasion, have misunderstood my order or made bad assumptions about it when I made it crystal clear how I wanted my order prepared. On many occasions I have ended up at the checkout and have been made to pay extra for something that I did not expressly request, and on today’s occasion, I made it clear that I wanted to pay for my family’s meal (rather than just mine and my girlfriend’s) and the order came to £17~. I was very surprised because our order should have come to more, so I enquired again to make sure they had it right. They said we did. Then when my dad had finished at the salad section, they then asked him to pay for his sub and coffee, when I had to interject and say that we had already paid. I knew that they had forgotten to include this meal in the order but the communication with them was so painfully slow and inefficient that I’d just decided to wait and see what they’d do when my dad got to the checkout. He then made a fuss because we had already paid for our family’s meal and we had already made it clear to the staff that that was what we wanted to do, and so the manager on shift just told us (quite passive-aggressively) that the last subway and coffee were on the house and that the next customer should come along. Maybe it was because the queue was growing and he was getting restless. Even so, there is a need for better communication between employees and customers or this particular chain will fail. Furthermore: I am vegan but I don’t really care if the staff do not change their gloves between different orders (this point of view is not common among vegans, it must be said) but I do find it annoying when they start asking if I want cheese whilst they’re already grabbing the cheese and getting ready to layer it on. If I’ve ordered a vegan subway, maybe it would make sense to pick up the vegan cheese and not cross-contaminate? I am liberal with how I want my food prepared but I know that there are those out there with allergies for whom such habits are not only unacceptable but dangerous. At the end of the day, I make it pretty clear which cheese I would like and what toppings, but the staff seem to work in their regular rhythms where they go to pick up the cheese immediately and they go to grab vegan meats right after picking up other non-vegan meats. They do not cater well to vegan customers or those with potential allergies. They had better work harder to change up habits. This occasion today was just the straw that broke the camel’s back. It’s not a one off and it’s always the same staff I have problems with.
Luke Perry
Great convenience at 24 hours. It is a Spar. Subway also available 7am to 11pm.
andrew henderson
love running my car on V power and shell always a toilet
Never accepts any parcels, been countless times to be turned away every single time. Staff are consistently unarsed. Shoutout to Shell, Eurogarages and ASDA Express for providing such a low quality of customer service at this garage. Stick this on your web form.
Every time I go into this garage and a gentleman called kashif is working he has some excuses not to take yodel parcels ,the manger (refused to give his name)said they can only take 2 .which is not true,as the young lady the day before took 5 (I had 4today )terrible customer service will not be going into this garage give my customer somewhere else apparently Asda have now taken over
Awesomeeeeee fuel. Service with a smile
The price what they show on the bord is not what you pay it say £1.52 for Diesel but when you star to pubm it is 1.68 what a joke
Never use this place as COLLECTION POINT! Parcels has got STOLEN/GONE MISSING for a few times. INCOMPETENT manager refused to release CCTV footage despite the fact that Collect plus+ and Yodel made an official request. The staff only insisted they hold NO RESPONSIBILITY for missing parcels. AVOID at all cost!
Never use this place as COLLECTION POINT! Parcels has got STOLEN/GONE MISSING for a few times. INCOMPETENT manager refused to release CCTV footage despite the fact that Collect plus+ and Yodel made an official request. The staff only insisted they hold NO RESPONSIBILITY for missing parcels. AVOID at all cost!
missing a significant amount of the vegetables. I was shocked to see that my Salad Bowl was almost half empty, and the vegetables were barely visible. I was not expecting to receive such a small quantity of salad, especially considering that I paid the full price for it. I feel that I did not receive the value I expected, and as a loyal customer, I am disappointed in the quality of customer service.
Always the most expensive in the city, fuel prices to much , but the rest of the service are good
Refused to take a yodel collect plus parcel even though its listed on the website, and having taken them previously, when questioned refused to answer very unhelpful
Expensive Fuel, but lovely guy on the till, he was very pleasant and helpful.
Restaurantji Recommends
Not open the hours advertised. Refused to take a collectplus return despite showing 24 hr service on the website. Staff were present on site. Rude and unhelpful.
Ripped off with loyalty points, staff don’t listen, service and customer care is non existent, very frustrating visit.
Honestly not even sure where to begin with this review. I’ve been to this particular Subway on numerous occasions since I moved to Salford Quays and I’ve rarely had a stress-free experience. Primarily the issue is communication. The staff, on pretty much every occasion, have misunderstood my order or made bad assumptions about it when I made it crystal clear how I wanted my order prepared. On many occasions I have ended up at the checkout and have been made to pay extra for something that I did not expressly request, and on today’s occasion, I made it clear that I wanted to pay for my family’s meal (rather than just mine and my girlfriend’s) and the order came to £17~. I was very surprised because our order should have come to more, so I enquired again to make sure they had it right. They said we did. Then when my dad had finished at the salad section, they then asked him to pay for his sub and coffee, when I had to interject and say that we had already paid. I knew that they had forgotten to include this meal in the order but the communication with them was so painfully slow and inefficient that I’d just decided to wait and see what they’d do when my dad got to the checkout. He then made a fuss because we had already paid for our family’s meal and we had already made it clear to the staff that that was what we wanted to do, and so the manager on shift just told us (quite passive-aggressively) that the last subway and coffee were on the house and that the next customer should come along. Maybe it was because the queue was growing and he was getting restless. Even so, there is a need for better communication between employees and customers or this particular chain will fail. Furthermore: I am vegan but I don’t really care if the staff do not change their gloves between different orders (this point of view is not common among vegans, it must be said) but I do find it annoying when they start asking if I want cheese whilst they’re already grabbing the cheese and getting ready to layer it on. If I’ve ordered a vegan subway, maybe it would make sense to pick up the vegan cheese and not cross-contaminate? I am liberal with how I want my food prepared but I know that there are those out there with allergies for whom such habits are not only unacceptable but dangerous. At the end of the day, I make it pretty clear which cheese I would like and what toppings, but the staff seem to work in their regular rhythms where they go to pick up the cheese immediately and they go to grab vegan meats right after picking up other non-vegan meats. They do not cater well to vegan customers or those with potential allergies. They had better work harder to change up habits. This occasion today was just the straw that broke the camel’s back. It’s not a one off and it’s always the same staff I have problems with.
Great convenience at 24 hours. It is a Spar. Subway also available 7am to 11pm.
love running my car on V power and shell always a toilet