This restaurant in Andover is one of the best we have visited. Food is ALWAYS hot, which everyone knows is unusual for Mcd's. It is very clean, staff always cheerful and greet you etc....WELL DONE obviously good management and team.
MarkRH
Ordered from this store as it’s our closest my god I won’t ever be going here AGAIN order was completely wrong and when phoned we was met by a very RUDE worker on the other end of the line. We requested thing to be removed and on the sticker said it had been but definitely had not been. WORST EXPERIENCE EVER!
Sally Spencer
Went to this McDonald’s at around 10:30 on Saturday evening - greeted by two lovely guys who were super nice and chatty - all food was great too. My boyfriend and I agreed that it was the chattiest nicest service we’d ever had at a McDonald’s :)Parking: Lots of easy access parking
Zoe Ashe
Used delivery service for food. Food obviously not checked before it was sent out. 2 meals missing, all meals missing fries. Food cold on arrival Disappointed.
Heros83
Absolutely terrible! I'm sick of McDonalds!! Ordered 5 meals via delivery as a treat for the family and only 3 meals came. I ordered through the McDonalds app and if you have a complaint its very difficult to get any help. The drivers phone number also doesn't work once your order has been delivered! Once you do get hold of anyone, you cant have the missing meals just a refund.. What the?!! The 3 meals that did come were stone cold so we had to heat them up in the microwave... How does a company this big continue to get away with shocking food and service. Why isnt there a buddy to the employee packing the 'food for delivery' making sure everything is in the bag and is fresh? Employees should also have strikes against them for any order not correct! This food isnt cheap. Very unhappy customer and deffo wont ever be buying a McDonalds again. This isnt the first time we have had items missing, but didnt complain, now i'm annoyed!
Kingballbag05
Always cold chips. Often forget your full order if you use the drive thru absolutely the worst McDonald's iv been
Sam Slevin
Rubbish, ordered food for delivery. The order was wrong with missing or wrong items. Went into the restaurant to sort and the staff would only replace what was missing, they refused to replace the entire order, forcing me to take the food they gave me from the missing order home to eat with a cold meal. Very expensive, about £8 for a burger and chips. Over £7 for a few cheese bites.
708colleenw
Just terrible. Went through the drive thru with no one else there, for them to serve 5 other cars in the other lane who all turned up after us. Spoke to James the manager and apparently being in the inside lane makes all the difference. James also insisted his colleagues have other jobs to do, I'm not denying they don't but there was two of you managing the drive thru, it wasn't busy and no one could acknowledge we were waiting at the very least. Such rude staff, obnoxious and seriously inexperienced in all areas of customer service. Just shocking, avoid at all costs. Portway on the other hand, amazing customer service ? ? left my custom and went there.
Jon Knight
The biggest problem I find with any McDonald's is the lack of consistency with having food that is hot. The drive-thru service here is generally good even when busy, and staff have often been friendly, but nothing more disappointing than having a lukewarm burger or fries.
Adam
Overall very good experience. Based on a few visits I’ve only had 1 bad experience, where I ordered breakfast pancakes, received no napkins; syrup, cutlery, receipt, and wrong drink!But all other times the food is hot, served quick enough. I order on the app so don’t go inside.Would recommend
Ordered online for lunchtime, order arrived missing one of the wraps, called and no offer of sending it out, so one person goes hungry. The offer of a free meal next time is pointless.. Won't use
queenownsm
Terrible terrible service. We ordered a McDonalds a couple of months ago for delivery and it came cold because the delivery drive supposedly couldn’t find us even though we’re really not that difficult to find and no other delivery service has any trouble. So we decided to drive up and go in and order McDonald’s instead and it was so busy, and they obviously couldn’t cope. Every second there was constant orders for delivery and I think that’s why they messed our order up. We spent over forty pounds for us to only receive half the order. Unfortunately we didn’t check until we were already home because it was so busy inside but we didn’t get all our drinks and half or our food order was not in the bag. I am very very unhappy and I feel like even if we went back to order they would mess it up again.
Rafal Korzeniewski
Great service and good food, although it can get quite crowdy.
Tony
Big Tasty meal deal with extra onions. DONE. Put together very nicely, friendly staff, fresh
Oliver Wilson
Mixing up orders and delivery not checking the bags like they are suppose to and can be bothered to answer the phone poor customer
This restaurant in Andover is one of the best we have visited. Food is ALWAYS hot, which everyone knows is unusual for Mcd's. It is very clean, staff always cheerful and greet you etc....WELL DONE obviously good management and team.
Ordered from this store as it’s our closest my god I won’t ever be going here AGAIN order was completely wrong and when phoned we was met by a very RUDE worker on the other end of the line. We requested thing to be removed and on the sticker said it had been but definitely had not been. WORST EXPERIENCE EVER!
Went to this McDonald’s at around 10:30 on Saturday evening - greeted by two lovely guys who were super nice and chatty - all food was great too. My boyfriend and I agreed that it was the chattiest nicest service we’d ever had at a McDonald’s :)Parking: Lots of easy access parking
Used delivery service for food. Food obviously not checked before it was sent out. 2 meals missing, all meals missing fries. Food cold on arrival Disappointed.
Absolutely terrible! I'm sick of McDonalds!! Ordered 5 meals via delivery as a treat for the family and only 3 meals came. I ordered through the McDonalds app and if you have a complaint its very difficult to get any help. The drivers phone number also doesn't work once your order has been delivered! Once you do get hold of anyone, you cant have the missing meals just a refund.. What the?!! The 3 meals that did come were stone cold so we had to heat them up in the microwave... How does a company this big continue to get away with shocking food and service. Why isnt there a buddy to the employee packing the 'food for delivery' making sure everything is in the bag and is fresh? Employees should also have strikes against them for any order not correct! This food isnt cheap. Very unhappy customer and deffo wont ever be buying a McDonalds again. This isnt the first time we have had items missing, but didnt complain, now i'm annoyed!
Always cold chips. Often forget your full order if you use the drive thru absolutely the worst McDonald's iv been
Rubbish, ordered food for delivery. The order was wrong with missing or wrong items. Went into the restaurant to sort and the staff would only replace what was missing, they refused to replace the entire order, forcing me to take the food they gave me from the missing order home to eat with a cold meal. Very expensive, about £8 for a burger and chips. Over £7 for a few cheese bites.
Just terrible. Went through the drive thru with no one else there, for them to serve 5 other cars in the other lane who all turned up after us. Spoke to James the manager and apparently being in the inside lane makes all the difference. James also insisted his colleagues have other jobs to do, I'm not denying they don't but there was two of you managing the drive thru, it wasn't busy and no one could acknowledge we were waiting at the very least. Such rude staff, obnoxious and seriously inexperienced in all areas of customer service. Just shocking, avoid at all costs. Portway on the other hand, amazing customer service ? ? left my custom and went there.
The biggest problem I find with any McDonald's is the lack of consistency with having food that is hot. The drive-thru service here is generally good even when busy, and staff have often been friendly, but nothing more disappointing than having a lukewarm burger or fries.
Overall very good experience. Based on a few visits I’ve only had 1 bad experience, where I ordered breakfast pancakes, received no napkins; syrup, cutlery, receipt, and wrong drink!But all other times the food is hot, served quick enough. I order on the app so don’t go inside.Would recommend
Restaurantji Recommends
Ordered online for lunchtime, order arrived missing one of the wraps, called and no offer of sending it out, so one person goes hungry. The offer of a free meal next time is pointless.. Won't use
Terrible terrible service. We ordered a McDonalds a couple of months ago for delivery and it came cold because the delivery drive supposedly couldn’t find us even though we’re really not that difficult to find and no other delivery service has any trouble. So we decided to drive up and go in and order McDonald’s instead and it was so busy, and they obviously couldn’t cope. Every second there was constant orders for delivery and I think that’s why they messed our order up. We spent over forty pounds for us to only receive half the order. Unfortunately we didn’t check until we were already home because it was so busy inside but we didn’t get all our drinks and half or our food order was not in the bag. I am very very unhappy and I feel like even if we went back to order they would mess it up again.
Great service and good food, although it can get quite crowdy.
Big Tasty meal deal with extra onions. DONE. Put together very nicely, friendly staff, fresh
Mixing up orders and delivery not checking the bags like they are suppose to and can be bothered to answer the phone poor customer