Came here for thr first time over the weekend. There was a queue but it went down quite quick. Ordered a tuna melt panini asked for no onions but told the filler is already made up so I stuck with it and for over £8 I thought it would be something special. Was very busy so was lucky to find a table. Food came out very quickly so I assumed it was already made up and just needed to be toasted. There was so much stuff in the panini but hardly any tuna or cheese or sunblushed tomatoes, but lots and lots of onions (great), leek and normal tomatoes. Panini was very disappointing, was more like a salad roll rather than tuna melt so only ate one half as the amount of onions too overpowering and as its all mixed together it's hard to pick them out. Overall, not a bad place for a busy Saturday and the staff were friendly but I definitely don't rate the panini I had, definitely not worth over £8. Maybe they should give the option to be made to the customers liking, or serve it with at least crisps or something for that price.
Mark Oxley
Good for meeting groups.
Randle Williams
Popped in mid day on Saturday, ordered large spaghetti bolognaise and a Mediterranean salad. Spaghetti was cold in parts where it hadn’t been warmed up sufficiently in the microwave, pretty bland flavour. The worst salad I have ever had, the tomatoes and cucumber tasted fousty, the oil used tasted more like a cooking oil, very poor flavours. Would never eat here again. For £20 better value to be had elsewhere.
lala s
So me an day partner do come hear for lunch when we are in town, or I pop in for a bite, most of the time it has been good! We love the jacket tatos with chilli&cheese and the pannis aswell! The reason I'm giving it a 4 rather then 5 because somtimes the food can me a tad cold or sometimes the stuff at the till can be really slow or confused.
Mike Carpenter
Best cafe in town. Love it!
Peter Wood
Great
Farzana Fahme
Came in with my newborn and toddler, the lady taking my order at the till was very slow. First she took my toddlers lunch box down wrong and was going to overcharge us. Then made me wait a very long time so she could put the order in, thankfully another member of staff stepped in. She also forgot my water so I had to go to the till and leave my kids by the table. Awful service
Deborah Tyson
I visited here with my parents on a busy Tuesday before Christmas. The lady who served me was very welcoming and helpful. There was so much choice, I was a little overwhelmed when I got to the stage of ordering for myself and my parents ?. She patiently guided assisted and I ended up with a delicious brown bread baggette full of a tasty filling. The iced caramel coffee was lovely too. My Mum bought some lovely muffins and cakes to take home. I would highly recommend Cafe Giardino.Vegetarian options: Just ask, they will provide.Dietary restrictions: Just ask. They will be able to provide.Parking: Huge car park over many levels. (Festival car park)Kid-friendliness: High chairs provided.Wheelchair accessibility: Wide doors/entrance.
Ronny Brooker
Had a lovely breakfast Avacado and poached
robertspet8
We never eat here because they do not display a Score-on-the-Door and when we have checked online it is low. However we do come in for coffee which should be safe. On this visit we saw one reason why they might have a low Score-on-the-Door: a dog sat up on a chair at a table being fed by the owner. If the Inspector came in at that time I wonder what they would make of that! It just confirmed our decision not to eat here. I have given better than minimum rating because the coffee is fine and the staff are friendly and efficient.
My partner and I recently visited Cafe Giardino, a place we had previously enjoyed. Initially, we were greeted warmly and given time to peruse the menu, a gesture we found quite considerate, especially as my partner needed extra time to decide. The staff during this phase was commendable for their patience and friendliness. Unfortunately, our experience deteriorated at the point of ordering. We requested two fresh orange juices but were told by the manager, Abey (pink painted hair), that it was too late as the machine had been cleaned and we should come earlier. We understood the situation, but the manner of communication was somewhat dismissive. Opting for two mochas with cream instead, there was a notable miscommunication. When I reiterated our desire for cream on both, the manager’s response was surprisingly confrontational. She argued that we did not ask for creams! I saif I want on both cream.. She sharply questioned, “Do you want it or not? It’s only £1,” which we found quite unnecessary and rude. Further, when I inquired about cutlery, the manager’s response was both demeaning and unprofessional. Her comment, **“Open those eyeballs of yours,”** was not only offensive but also embarrassing, particularly in front of other customers. Customers agreed on the poor and disruptive behaviour of Abey the manager. (The person with pink hair at this time) Another disturbing incident involved the manager waving at our table in a demotivating and sarcastic manner, which felt disrespectful and was particularly disheartening. This behavior was in stark contrast to another staff member who served us with professionalism and courtesy, making the manager’s attitude even more jarring. While the food at Cafe Giardino has always been enjoyable, this visit was marred by the poor service and attitude of the manager. It is disheartening to report such a negative experience at a place we once frequented with joy. Effective and respectful communication with customers is vital, and unfortunately, it was lacking in this instance. We hope this feedback will be taken constructively and lead to better customer service in the future. Needless to say that we wont return and we urge other customers to follow suit. Such a shame!
BStevenson141
I can quite honestly say this is one of the worst places for service I have ever been. The staff are so rude, so unhelpful and complain and shout at the smallest request. Couldn't wait to leave. Made to feel so unwelcome. Food wasn't anything to write home about either. Massively gone downhill since the old chef went :(
Vanda L
Visited caffe Giardino today for lunch with family and I Must say what an amazing costumer service lady on food and on coffe very helpful , very delicious coffee smoothie&shakes and food delicious I will definitely come again. Thank you for Cafe Gardino the best service!
Apple Windows
We loved the jacket potatoes and freshly squeezed orange juice! Tasty food and drinks for great value. Served by lovely Nina, thank you. Definitely recommend.
Mia French
I had the chilli con carne and it was horrible and had green lumps and don't know what these green lumps were but they were not apatiteing what so ever plus the place was empty and it freaked of some sort of strange oder comeing from one of your employer'
Came here for thr first time over the weekend. There was a queue but it went down quite quick. Ordered a tuna melt panini asked for no onions but told the filler is already made up so I stuck with it and for over £8 I thought it would be something special. Was very busy so was lucky to find a table. Food came out very quickly so I assumed it was already made up and just needed to be toasted. There was so much stuff in the panini but hardly any tuna or cheese or sunblushed tomatoes, but lots and lots of onions (great), leek and normal tomatoes. Panini was very disappointing, was more like a salad roll rather than tuna melt so only ate one half as the amount of onions too overpowering and as its all mixed together it's hard to pick them out. Overall, not a bad place for a busy Saturday and the staff were friendly but I definitely don't rate the panini I had, definitely not worth over £8. Maybe they should give the option to be made to the customers liking, or serve it with at least crisps or something for that price.
Good for meeting groups.
Popped in mid day on Saturday, ordered large spaghetti bolognaise and a Mediterranean salad. Spaghetti was cold in parts where it hadn’t been warmed up sufficiently in the microwave, pretty bland flavour. The worst salad I have ever had, the tomatoes and cucumber tasted fousty, the oil used tasted more like a cooking oil, very poor flavours. Would never eat here again. For £20 better value to be had elsewhere.
So me an day partner do come hear for lunch when we are in town, or I pop in for a bite, most of the time it has been good! We love the jacket tatos with chilli&cheese and the pannis aswell! The reason I'm giving it a 4 rather then 5 because somtimes the food can me a tad cold or sometimes the stuff at the till can be really slow or confused.
Best cafe in town. Love it!
Great
Came in with my newborn and toddler, the lady taking my order at the till was very slow. First she took my toddlers lunch box down wrong and was going to overcharge us. Then made me wait a very long time so she could put the order in, thankfully another member of staff stepped in. She also forgot my water so I had to go to the till and leave my kids by the table. Awful service
I visited here with my parents on a busy Tuesday before Christmas. The lady who served me was very welcoming and helpful. There was so much choice, I was a little overwhelmed when I got to the stage of ordering for myself and my parents ?. She patiently guided assisted and I ended up with a delicious brown bread baggette full of a tasty filling. The iced caramel coffee was lovely too. My Mum bought some lovely muffins and cakes to take home. I would highly recommend Cafe Giardino.Vegetarian options: Just ask, they will provide.Dietary restrictions: Just ask. They will be able to provide.Parking: Huge car park over many levels. (Festival car park)Kid-friendliness: High chairs provided.Wheelchair accessibility: Wide doors/entrance.
Had a lovely breakfast Avacado and poached
We never eat here because they do not display a Score-on-the-Door and when we have checked online it is low. However we do come in for coffee which should be safe. On this visit we saw one reason why they might have a low Score-on-the-Door: a dog sat up on a chair at a table being fed by the owner. If the Inspector came in at that time I wonder what they would make of that! It just confirmed our decision not to eat here. I have given better than minimum rating because the coffee is fine and the staff are friendly and efficient.
Restaurantji Recommends
My partner and I recently visited Cafe Giardino, a place we had previously enjoyed. Initially, we were greeted warmly and given time to peruse the menu, a gesture we found quite considerate, especially as my partner needed extra time to decide. The staff during this phase was commendable for their patience and friendliness. Unfortunately, our experience deteriorated at the point of ordering. We requested two fresh orange juices but were told by the manager, Abey (pink painted hair), that it was too late as the machine had been cleaned and we should come earlier. We understood the situation, but the manner of communication was somewhat dismissive. Opting for two mochas with cream instead, there was a notable miscommunication. When I reiterated our desire for cream on both, the manager’s response was surprisingly confrontational. She argued that we did not ask for creams! I saif I want on both cream.. She sharply questioned, “Do you want it or not? It’s only £1,” which we found quite unnecessary and rude. Further, when I inquired about cutlery, the manager’s response was both demeaning and unprofessional. Her comment, **“Open those eyeballs of yours,”** was not only offensive but also embarrassing, particularly in front of other customers. Customers agreed on the poor and disruptive behaviour of Abey the manager. (The person with pink hair at this time) Another disturbing incident involved the manager waving at our table in a demotivating and sarcastic manner, which felt disrespectful and was particularly disheartening. This behavior was in stark contrast to another staff member who served us with professionalism and courtesy, making the manager’s attitude even more jarring. While the food at Cafe Giardino has always been enjoyable, this visit was marred by the poor service and attitude of the manager. It is disheartening to report such a negative experience at a place we once frequented with joy. Effective and respectful communication with customers is vital, and unfortunately, it was lacking in this instance. We hope this feedback will be taken constructively and lead to better customer service in the future. Needless to say that we wont return and we urge other customers to follow suit. Such a shame!
I can quite honestly say this is one of the worst places for service I have ever been. The staff are so rude, so unhelpful and complain and shout at the smallest request. Couldn't wait to leave. Made to feel so unwelcome. Food wasn't anything to write home about either. Massively gone downhill since the old chef went :(
Visited caffe Giardino today for lunch with family and I Must say what an amazing costumer service lady on food and on coffe very helpful , very delicious coffee smoothie&shakes and food delicious I will definitely come again. Thank you for Cafe Gardino the best service!
We loved the jacket potatoes and freshly squeezed orange juice! Tasty food and drinks for great value. Served by lovely Nina, thank you. Definitely recommend.
I had the chilli con carne and it was horrible and had green lumps and don't know what these green lumps were but they were not apatiteing what so ever plus the place was empty and it freaked of some sort of strange oder comeing from one of your employer'