I accidentally ordered my food to the wrong address, when i rang the store they were super helpful and nice about everything, which i really appreciate as i felt super bad. My food got delivered to the right address and was perfect. Thank you so much ❤️
Jamie Smith
Found a fingernail in one of the pizzas we ordered for our office. £160 order and I just got asked if I wanted another. Like it was nothing serious at all.I also got told it was probably “a bit of gristle” or “hardened cheese”…….. from the pictures you can see this isn’t the
Dominic Winter
Complete disappointment. No problem with the food or the service.The ' manager ' was extremely rude and abusive towards a member of staff.It was completely unprofessional and I am very disappointed in the company. Is this how things are behind closed doors ?I found out that unfortunately this is a well established manager ( always seems to be the case ) that seems to feel it is acceptable to treat a person like this. I am put off my food and now can't eat it. I will be taking this as far as I possibly can through hr and its compliants process. I will also be making people aware of this in the local comunity as far as I can. Bullys need to be stood up to. This is what I intend to do in the most professional way possible. I phoned the manager and made him aware of his display of manhood, he said I am sorry you feel that way. It isn't just the way I feel it is what I physically witnessed.Discussing behaviour.Karma is a batch, he better watch out because what goes around comes around. No, this isn't a threat it is a philosophy within the new age movement and a promise from me to take things to head office!Kind Regards,REVEREND DOMINIC WINTER.
Lewis Goodfellow
I would not recommend Eastleigh branch poor service and attitude. Ordered pizza online. Got to store screen said pizza was ready. Was told it wasn't quite ready a couple of minutes, which was fine. Then, to wait 30 minutes to find the pizza hasn't even been made. Then, I waited a further 20 minutes for the pizza to be cooked. Really disappointing and ruined our night sat in the front of a cold domino's. Manager unhelpful and has an uncaring attitude. No compensation for time wasted and night ruined. Treatment from uncaring staff was unacceptable
Charlie Purkiss
The employees working the phone have no clue what they are doing. Wanted two large Hawaiians and the way they tried to process the order was like I spoke a foreign language. It’s not that hard. Price was also incorrect.
Matthew Gosling
Closes before the pubs. How backwards can get you get?
ria antil
Half the order was missing, no sense or urgency to deliver the correct order, food was practically cold, staff weren’t helpful
Ryan Porter (proodst03)
If you can find a cheap deal they are good but other than that its extremely overpriced
Joao Viveiros
Worst domino’s pizza I ever eat
Daren Deacon
Poor service ,,had an account,, painful don't understand why they want to give card details ,,
Six stars! Huge thanks to the Eastleigh Domino's staff, I made a mistake with my order (completely my own fault) they sorted it out no questions asked in a quick and friendly manner. Excellent service ??
Suzanne Hill
Great pizza. Fast service.
F1969FQpaulc
We ordered food to be delivered at a specific time for a family gathering. The food turned up 30 minutes early so by the time we got to eat it, it was past its best. When we did sit down to eat I noticed one pizza was missing. I called the store and the best they could offer was the pizza to be delivered in another 45 minutes. I asked to speak to a supervisor and she hung up. Needless to say the pizza never arrived. I raised a ticket with their CS team to get a refund for the missing item and two weeks later I got an email from the store offering me a credit note which I politely declined as I wanted a cash refund to my card. This was met with silence so I raised another ticket, this time asking for a full refund for the value of the meal ordered to compensate for the missing food, the disruption caused to what should have been a simple family get-together and for their total disregard for any kind of customer service. I also asked NOT to be contacted directly by the store and to speak directly with the franchisee owner. Again silence so I raised yet another ticket, again asking for the full refund and again NOT to be contacted directly by the store. To which I receive an email a week later from the same store manager asking what the problem is? Now I'm really angry. I detailed as politely as I can the chain of events and he offers me a refund for the value of the missing item. I declined this saying that I want a full refund and to date this has been totally ignored. I haven't even got the refund that he offered me.
Tim Jarrett
30 minutes after we was told that our pizzas were out on delivery, we was told that a cyclist tried to take them (even tho it’s -1 outside) and then had to wait another 20 minutes for a driver to deliver them. Naturally the pizzas were stone cold and half my toppings were on the lid of the box where it’s been squashed. Absolutely shocking service!!!
Louise Holmes
still waiting for food after a hour and a half. phoned up to see where it has got too to be told different stories each time and can't speak to a manager because they are all busy apparently. absolutely disgusting service.
I accidentally ordered my food to the wrong address, when i rang the store they were super helpful and nice about everything, which i really appreciate as i felt super bad. My food got delivered to the right address and was perfect. Thank you so much ❤️
Found a fingernail in one of the pizzas we ordered for our office. £160 order and I just got asked if I wanted another. Like it was nothing serious at all.I also got told it was probably “a bit of gristle” or “hardened cheese”…….. from the pictures you can see this isn’t the
Complete disappointment. No problem with the food or the service.The ' manager ' was extremely rude and abusive towards a member of staff.It was completely unprofessional and I am very disappointed in the company. Is this how things are behind closed doors ?I found out that unfortunately this is a well established manager ( always seems to be the case ) that seems to feel it is acceptable to treat a person like this. I am put off my food and now can't eat it. I will be taking this as far as I possibly can through hr and its compliants process. I will also be making people aware of this in the local comunity as far as I can. Bullys need to be stood up to. This is what I intend to do in the most professional way possible. I phoned the manager and made him aware of his display of manhood, he said I am sorry you feel that way. It isn't just the way I feel it is what I physically witnessed.Discussing behaviour.Karma is a batch, he better watch out because what goes around comes around. No, this isn't a threat it is a philosophy within the new age movement and a promise from me to take things to head office!Kind Regards,REVEREND DOMINIC WINTER.
I would not recommend Eastleigh branch poor service and attitude. Ordered pizza online. Got to store screen said pizza was ready. Was told it wasn't quite ready a couple of minutes, which was fine. Then, to wait 30 minutes to find the pizza hasn't even been made. Then, I waited a further 20 minutes for the pizza to be cooked. Really disappointing and ruined our night sat in the front of a cold domino's. Manager unhelpful and has an uncaring attitude. No compensation for time wasted and night ruined. Treatment from uncaring staff was unacceptable
The employees working the phone have no clue what they are doing. Wanted two large Hawaiians and the way they tried to process the order was like I spoke a foreign language. It’s not that hard. Price was also incorrect.
Closes before the pubs. How backwards can get you get?
Half the order was missing, no sense or urgency to deliver the correct order, food was practically cold, staff weren’t helpful
If you can find a cheap deal they are good but other than that its extremely overpriced
Worst domino’s pizza I ever eat
Poor service ,,had an account,, painful don't understand why they want to give card details ,,
Restaurantji Recommends
Six stars! Huge thanks to the Eastleigh Domino's staff, I made a mistake with my order (completely my own fault) they sorted it out no questions asked in a quick and friendly manner. Excellent service ??
Great pizza. Fast service.
We ordered food to be delivered at a specific time for a family gathering. The food turned up 30 minutes early so by the time we got to eat it, it was past its best. When we did sit down to eat I noticed one pizza was missing. I called the store and the best they could offer was the pizza to be delivered in another 45 minutes. I asked to speak to a supervisor and she hung up. Needless to say the pizza never arrived. I raised a ticket with their CS team to get a refund for the missing item and two weeks later I got an email from the store offering me a credit note which I politely declined as I wanted a cash refund to my card. This was met with silence so I raised another ticket, this time asking for a full refund for the value of the meal ordered to compensate for the missing food, the disruption caused to what should have been a simple family get-together and for their total disregard for any kind of customer service. I also asked NOT to be contacted directly by the store and to speak directly with the franchisee owner. Again silence so I raised yet another ticket, again asking for the full refund and again NOT to be contacted directly by the store. To which I receive an email a week later from the same store manager asking what the problem is? Now I'm really angry. I detailed as politely as I can the chain of events and he offers me a refund for the value of the missing item. I declined this saying that I want a full refund and to date this has been totally ignored. I haven't even got the refund that he offered me.
30 minutes after we was told that our pizzas were out on delivery, we was told that a cyclist tried to take them (even tho it’s -1 outside) and then had to wait another 20 minutes for a driver to deliver them. Naturally the pizzas were stone cold and half my toppings were on the lid of the box where it’s been squashed. Absolutely shocking service!!!
still waiting for food after a hour and a half. phoned up to see where it has got too to be told different stories each time and can't speak to a manager because they are all busy apparently. absolutely disgusting service.