Positive experience, a very tasty shake with many options to choose from and fantastic customer service from Hannah who was manning the fort single handed, appreciate the time and thought given by her 10/10
shaun marx-hughes
Overpriced overrated slow pathetic service. 30 min keeping the piece with a 7 year old for this junk.
Michael Nimmo
Very poor experience, I arrived at 15.50 to be told but the man at the counter that we are not taking anymore orders. I explained we had travelled especially for a milkshake and he just said sorry about that and turned his back.
Pauline Baker
Wow what lovely smiley staff! A pleasure to be served by such welcoming people. Shakes were tasty and filling! Well done guys ????
Joshua Langmead
I’ve never seen someone make milkshake so slowly
Jon Sweeney
Premium prices low budget service. Waited for 5 minutes for someone to actually appear and serve us. Then once we received our drinks the order was incorrect. Total refusal to rectify their mistake not even a sorry. Horrific customer service !
Elliott
HORRENDOUS customer service. Go anywhere else but here. It took me 23 minutes to get a shake. I'm a first time customer and I will not be returning. I will not recommend this establishment to anyone.During a lunchtime peak there was a single member of staff serving. They took four orders before making a single one. The member of staff then chatted to an off duty member of staff and allowed her into the back area to pick up extra cardboard boxes for personal use - before making any shakes.All of the four shakes were then made at the same time with no priority order. So the customer who ordered their shake 3 minutes before this point got their shake immediately. But because I ordered first, I had the longest to wait (23 minutes). All of this was during a working lunch break and meant I was 15 minutes late back to work. Unacceptable for a food chain. 15 minutes would be a long time, but over 20?!
Tara Stoyles
Great milkshakes especially Dave!
Samuel Harrison
Amazing Milkshakes, so many different flavours and combinations ! The staff are incredibly friendly and the service is very quick.
I love a shakeaway normally but your rude staff today completely put me off even bothering to order.I know times are difficult and it's not always clear what rules are to be followed so a "polite" instruction should be given out, not an aggressive, abrupt and generally rude one, you lost a customer today and should have a word with certain members of staff about customer etiquette
Niffler
HORRENDOUS customer service. Go anywhere else but here. It took me 23 minutes to get a shake. I'm a first time customer and I will not be returning. I will not recommend this establishment to anyone.During a lunchtime peak there was a single member of staff serving. They took four orders before making a single one. The member of staff then chatted to an off duty member of staff and allowed her into the back area to pick up extra cardboard boxes for personal use - before making any shakes.All of the four shakes were then made at the same time with no priority order. So the customer who ordered their shake 3 minutes before this point got their shake immediately. But because I ordered first, I had the longest to wait (23 minutes). All of this was during a working lunch break and meant I was 15 minutes late back to work. Unacceptable for a food chain. 15 minutes would be a long time, but over 20?!
william miller
Love a good shakaway, shame there only one staff on during the day and a que can form at these time, I was in at lunchtime mid week and there was one employee left by themselves.
Marlski J
I love a shakeaway normally but your rude staff today completely put me off even bothering to order.I know times are difficult and it's not always clear what rules are to be followed so a "polite" instruction should be given out, not an aggressive, abrupt and generally rude one, you lost a customer today and should have a word with certain members of staff about customer etiquette
Rocky Fencing
Definitely not worth the money paid. The staff as miserable and rude as anything.
Lovely vegan milkshake options
Positive experience, a very tasty shake with many options to choose from and fantastic customer service from Hannah who was manning the fort single handed, appreciate the time and thought given by her 10/10
Overpriced overrated slow pathetic service. 30 min keeping the piece with a 7 year old for this junk.
Very poor experience, I arrived at 15.50 to be told but the man at the counter that we are not taking anymore orders. I explained we had travelled especially for a milkshake and he just said sorry about that and turned his back.
Wow what lovely smiley staff! A pleasure to be served by such welcoming people. Shakes were tasty and filling! Well done guys ????
I’ve never seen someone make milkshake so slowly
Premium prices low budget service. Waited for 5 minutes for someone to actually appear and serve us. Then once we received our drinks the order was incorrect. Total refusal to rectify their mistake not even a sorry. Horrific customer service !
HORRENDOUS customer service. Go anywhere else but here. It took me 23 minutes to get a shake. I'm a first time customer and I will not be returning. I will not recommend this establishment to anyone.During a lunchtime peak there was a single member of staff serving. They took four orders before making a single one. The member of staff then chatted to an off duty member of staff and allowed her into the back area to pick up extra cardboard boxes for personal use - before making any shakes.All of the four shakes were then made at the same time with no priority order. So the customer who ordered their shake 3 minutes before this point got their shake immediately. But because I ordered first, I had the longest to wait (23 minutes). All of this was during a working lunch break and meant I was 15 minutes late back to work. Unacceptable for a food chain. 15 minutes would be a long time, but over 20?!
Great milkshakes especially Dave!
Amazing Milkshakes, so many different flavours and combinations ! The staff are incredibly friendly and the service is very quick.
Restaurantji Recommends
I love a shakeaway normally but your rude staff today completely put me off even bothering to order.I know times are difficult and it's not always clear what rules are to be followed so a "polite" instruction should be given out, not an aggressive, abrupt and generally rude one, you lost a customer today and should have a word with certain members of staff about customer etiquette
HORRENDOUS customer service. Go anywhere else but here. It took me 23 minutes to get a shake. I'm a first time customer and I will not be returning. I will not recommend this establishment to anyone.During a lunchtime peak there was a single member of staff serving. They took four orders before making a single one. The member of staff then chatted to an off duty member of staff and allowed her into the back area to pick up extra cardboard boxes for personal use - before making any shakes.All of the four shakes were then made at the same time with no priority order. So the customer who ordered their shake 3 minutes before this point got their shake immediately. But because I ordered first, I had the longest to wait (23 minutes). All of this was during a working lunch break and meant I was 15 minutes late back to work. Unacceptable for a food chain. 15 minutes would be a long time, but over 20?!
Love a good shakaway, shame there only one staff on during the day and a que can form at these time, I was in at lunchtime mid week and there was one employee left by themselves.
I love a shakeaway normally but your rude staff today completely put me off even bothering to order.I know times are difficult and it's not always clear what rules are to be followed so a "polite" instruction should be given out, not an aggressive, abrupt and generally rude one, you lost a customer today and should have a word with certain members of staff about customer etiquette
Definitely not worth the money paid. The staff as miserable and rude as anything.