Surely one of the worst services in the UK. Every time I have to stop here I’m amazed how bad it is. 6pm on a Saturday and half the food outlets are closed, it’s scruffy, there’s litter strewn around the min indoor area. Just terrible
nickig154
1 high speed electric charge point. Approximately 15 times more fruit machines. This is a critical location for travel to the south west. They need to invest more in car charge points.
tashhie
Without a doubt the worst services I have ever had the misfortune of visiting. The tables were filthy the bins stunk like they’d never been emptied the food from McDonald’s had been reheated about 80 times my sons fish fingers were so bad there was literally no fish left in them. The toilets were the worst. Faeces along the back of the toilet seat and up the wall of the cubicle I walked into just so appalling. I would highly suggest carrying further up and finding anywhere else.
Y3322ZBmarkb
A English service station but can't buy a English breakfast, burgess for breakfast, I Don't think so
Resort23067763626
Very clean services. Plenty of breakfast options. Gareth, the customer host was very friendly and gave us some hints and tips.
Mark C
On this visit the restaurant was filthy with food all over the floors, all tables dirty and not whiped, bins overflowing - customers were eating in grime - the food prep area and floors looked equally unclean and unhygienic. It was not busy, they had 3 staff members on. It felt gross and I suspect management are not overseeing this branch well, it’s poor for motorway services and sloppy upkeep. Staff appeared tired and disenfranchised - poorly run branch could do much better. Orders 76KW-99HY-CRLP and 76KD-NJHY-CHNN
Mark P
ROWNHAMS westbound... Take EXCEPTIONAL care you don't stay for more than 2 hours. Badly faded 'warning' signs are barely visible and hide a massive punitive fee. Greed and avarice once again by the outsourcing of making mo ey by stealth. Absolutely disgusting behaviour. Do NOT Use this service station. Rip off
Google user
Slow service from miserable staff barely willing to acknowledge us. Order was wrong but had such a bad impression we couldn’t face asking for it to be put right.
Joely Kellard
Slow service from miserable staff barely willing to acknowledge us. Order was wrong but had such a bad impression we couldn’t face asking for it to be put right.
S6243PPrichardg
Just another services to stop on a long journey. The fuel price is blatant profitering at £189.9 per litre for diesel, some 25p per litre more expensive than other non motorway services and garages. Avoid if you need fuel.
Needed to use the toilet at 8 pm on Saturday evening. There are 9 cubicles in the male toilets - all were absolutely filthy, not been cleaned for hours. So I went to the disabled toilet which was little better. This is a fundamental requirement ror a motorway service station. If the food outlets can't open it's an inconvenience, if the toilets are not being cleaned it's a health and safety issue.
Alice charalambous
Lisa was happy and bubbly on the drive thru on an early Friday morning making our journey a little bit happier. Highly appreciated
jonno_astro
Got to the ordering point ok and then barely moved for ages. No idea how it can take so long to serve a few orders. One car was sat at the collection window for 10 minutes alone! While we were 2 cars away from the pay point, cars in the queues for the two ordering points were reversing out but we were trapped and couldn't go anywhere. The girl at the collection point had to ask me what drink and size I had ordered (duh!). Never using this one ever again. Oh well, at least the fries were hot. Small blessings.
Helen J
Until a couple of months ago when entering the car park you used to go in the in and out the out. Apart from a few numpties who felt the urge to go the wrong way around the car park (ignoring the arrows on the ground), everything was orderly and you didn't risk you life walking from the car to the main building. Now you go in the ‘in’ which is some distance after the ‘out’ and each parking lane is two way. When you leave, two lanes merge into one and have to push out into the traffic wanting to enter the ‘in’. Additionally, as a pedestrian, you have to negotiate the entrance and exit to the new McDonalds drive through where, clearly, people drive somewhat hurriedly. Yesterday we bought a McDonald’s breakfast inside for the first time since the drive through was opened. Took 20-25 minutes from paying at the machine to receiving our goods. Apparently, when I asked when my order would be ready - given they were already calling numbers that were 30 behind (i.e. ordered after) ours - the wait was due to ‘waiting on the porridge’. I had seen them ‘give away’ our porridge order to the drive through a couple of times. They never apologised or even gave an indication of how long we’d have to wait. Presumably this was because they didn’t know what might be ordered by those using the drive through. So, if you don't need the loo either don't stop at these services at all (my recommendation) or use the McDonalds drive through (where you can be served the food for those waiting inside).
Dunna100
New drive thru is terrible! Very long wait of 10+ mins after ordering despite there being only 4 cars in front, and when the food came both burgers were cold, and the drink was wrong. Of course, you only discover this whilst driving down the road so no chance to complain and get the order changed. I’ve used the main restaurant before and service is slow but food normally hot at least. Will not be using the drive thru ever again.
Surely one of the worst services in the UK. Every time I have to stop here I’m amazed how bad it is. 6pm on a Saturday and half the food outlets are closed, it’s scruffy, there’s litter strewn around the min indoor area. Just terrible
1 high speed electric charge point. Approximately 15 times more fruit machines. This is a critical location for travel to the south west. They need to invest more in car charge points.
Without a doubt the worst services I have ever had the misfortune of visiting. The tables were filthy the bins stunk like they’d never been emptied the food from McDonald’s had been reheated about 80 times my sons fish fingers were so bad there was literally no fish left in them. The toilets were the worst. Faeces along the back of the toilet seat and up the wall of the cubicle I walked into just so appalling. I would highly suggest carrying further up and finding anywhere else.
A English service station but can't buy a English breakfast, burgess for breakfast, I Don't think so
Very clean services. Plenty of breakfast options. Gareth, the customer host was very friendly and gave us some hints and tips.
On this visit the restaurant was filthy with food all over the floors, all tables dirty and not whiped, bins overflowing - customers were eating in grime - the food prep area and floors looked equally unclean and unhygienic. It was not busy, they had 3 staff members on. It felt gross and I suspect management are not overseeing this branch well, it’s poor for motorway services and sloppy upkeep. Staff appeared tired and disenfranchised - poorly run branch could do much better. Orders 76KW-99HY-CRLP and 76KD-NJHY-CHNN
ROWNHAMS westbound... Take EXCEPTIONAL care you don't stay for more than 2 hours. Badly faded 'warning' signs are barely visible and hide a massive punitive fee. Greed and avarice once again by the outsourcing of making mo ey by stealth. Absolutely disgusting behaviour. Do NOT Use this service station. Rip off
Slow service from miserable staff barely willing to acknowledge us. Order was wrong but had such a bad impression we couldn’t face asking for it to be put right.
Slow service from miserable staff barely willing to acknowledge us. Order was wrong but had such a bad impression we couldn’t face asking for it to be put right.
Just another services to stop on a long journey. The fuel price is blatant profitering at £189.9 per litre for diesel, some 25p per litre more expensive than other non motorway services and garages. Avoid if you need fuel.
Restaurantji Recommends
Needed to use the toilet at 8 pm on Saturday evening. There are 9 cubicles in the male toilets - all were absolutely filthy, not been cleaned for hours. So I went to the disabled toilet which was little better. This is a fundamental requirement ror a motorway service station. If the food outlets can't open it's an inconvenience, if the toilets are not being cleaned it's a health and safety issue.
Lisa was happy and bubbly on the drive thru on an early Friday morning making our journey a little bit happier. Highly appreciated
Got to the ordering point ok and then barely moved for ages. No idea how it can take so long to serve a few orders. One car was sat at the collection window for 10 minutes alone! While we were 2 cars away from the pay point, cars in the queues for the two ordering points were reversing out but we were trapped and couldn't go anywhere. The girl at the collection point had to ask me what drink and size I had ordered (duh!). Never using this one ever again. Oh well, at least the fries were hot. Small blessings.
Until a couple of months ago when entering the car park you used to go in the in and out the out. Apart from a few numpties who felt the urge to go the wrong way around the car park (ignoring the arrows on the ground), everything was orderly and you didn't risk you life walking from the car to the main building. Now you go in the ‘in’ which is some distance after the ‘out’ and each parking lane is two way. When you leave, two lanes merge into one and have to push out into the traffic wanting to enter the ‘in’. Additionally, as a pedestrian, you have to negotiate the entrance and exit to the new McDonalds drive through where, clearly, people drive somewhat hurriedly. Yesterday we bought a McDonald’s breakfast inside for the first time since the drive through was opened. Took 20-25 minutes from paying at the machine to receiving our goods. Apparently, when I asked when my order would be ready - given they were already calling numbers that were 30 behind (i.e. ordered after) ours - the wait was due to ‘waiting on the porridge’. I had seen them ‘give away’ our porridge order to the drive through a couple of times. They never apologised or even gave an indication of how long we’d have to wait. Presumably this was because they didn’t know what might be ordered by those using the drive through. So, if you don't need the loo either don't stop at these services at all (my recommendation) or use the McDonalds drive through (where you can be served the food for those waiting inside).
New drive thru is terrible! Very long wait of 10+ mins after ordering despite there being only 4 cars in front, and when the food came both burgers were cold, and the drink was wrong. Of course, you only discover this whilst driving down the road so no chance to complain and get the order changed. I’ve used the main restaurant before and service is slow but food normally hot at least. Will not be using the drive thru ever again.