The customer service was not good. The lady on the phone was talking like rude. The delivery driver didn't call when the food was on my location and they were saying the phone number was wrong even though phone number was right. Worst dominos service ever have to wait more than 1 hour. I would recommend not to ordered from this dominos Pizza (Southampton Burgess Road).
Abby Oliver
Diabolical customer service, wrong pizza delivered initially offered a store credit but this was no use. asked for a new pizza this to be changed, was told this would take an hour, could not understand this as it was a previous order the shop had messed up. When this was questioned the agent on the phone abruptly hung up.
Tan S
Worst customer service ever. Put bacon on my pizza when I asked for them not to. Started arguing that he was right. The person named apparently Ibtifar was completely incompetent and inconsiderate about the situation. Made it seem like it was our mistake. Refused to rectify the issue. I would advise everyone to stay away from this place as it is not even worth one star. I won't be ordering from Dominos again due there intolerance.
Maxine Attrill
Good service & friendly staff
zezhuang hao
Bad service. I ordered 7.99 pound two topping deal but was charged 9.99 pound without letting me know. The staff at first claimed that I was wrong then tried to ignore me when I tried to have a talk . At the end, they agreed to give me free drink when I felt angry and refused to take the pizza away. It is fine that the staff makes a mistake but they are trying to get rid of the responsibility from the beginning to the end.
Gabriella Dee
Forgot my order and made us wait over 50 minutes for a supposed 25 minute wait.
nitin amazon
Best taste , variations in toppings..
Ash K
The lady on the phones really nice, helpful and kind.
David Sunderland
Very friendly. Good service
Naveen Nayyar
Took wrong order. Made me wait for 1 hours and 30 minutes when called told they forgot to deliver and finally delivered the wrong order and cold pizza. I have never experienced such bad service from any of Domino's branches
Ordred twice from this Dominos at Burgess Road, first time food arrived burned, second time it was a mashed pizza. Reported to Domino's customer service first time and received an email that they are sorry and will improve their service. Why should I pay for a food that is not meeting the normal standards for a food service. Photos are showing the quality. Will never order from them.
sharan sahota
Very bad customer service. I ordered 2 pizzas for delivery on the 15th march 1 without mushrooms because of an allergy in the house. I didn't receive one of them and i received the other pizza with mushrooms on them when i specifically said no mushrooms. I then called back and told them and the lady said they will make another one and deliver it again. I waited outside my door for this driver. After an hour I went to the store because he hadn't turnt up. The women working at the time apologised and added credit to my account saying I could use it whenever i wanted she took my details and showed me. I now call up to try to use my credit and the man said I had no credit on my account so I can't help you he didn't care about customer service nor did he ask me my name or email address he just said no. I am so annoyed because you don't expect this service at all. They didn't even try to help me. I would think twice before ordering from her again. I lost my money and credit. Poor staff who don't care at all.
Nuno Cruz
Ordered a menu, came incomplete. Called several times, to have dismissive responses as they couldn’t trace the order, after one month, and discussing with Domino’s main branch I was given an apology and said that would get a refund. The refund never came.Basically payed for something that never arrived, everyone who you speak with says that it’s not their problem, and never even got the money back.Be careful with this business
Chloe Elgram
Order a cheese burger pizza tonight 11/3/23) got the pizza and it looked like it had been dropped or a kebab. Phoned them to ask / complain. Could not have a refund or store credit. So got a new pizza. They said it would be with me in 25mins I said it better be here before that. Also came with sauce.
The customer service was not good. The lady on the phone was talking like rude. The delivery driver didn't call when the food was on my location and they were saying the phone number was wrong even though phone number was right. Worst dominos service ever have to wait more than 1 hour. I would recommend not to ordered from this dominos Pizza (Southampton Burgess Road).
Diabolical customer service, wrong pizza delivered initially offered a store credit but this was no use. asked for a new pizza this to be changed, was told this would take an hour, could not understand this as it was a previous order the shop had messed up. When this was questioned the agent on the phone abruptly hung up.
Worst customer service ever. Put bacon on my pizza when I asked for them not to. Started arguing that he was right. The person named apparently Ibtifar was completely incompetent and inconsiderate about the situation. Made it seem like it was our mistake. Refused to rectify the issue. I would advise everyone to stay away from this place as it is not even worth one star. I won't be ordering from Dominos again due there intolerance.
Good service & friendly staff
Bad service. I ordered 7.99 pound two topping deal but was charged 9.99 pound without letting me know. The staff at first claimed that I was wrong then tried to ignore me when I tried to have a talk . At the end, they agreed to give me free drink when I felt angry and refused to take the pizza away. It is fine that the staff makes a mistake but they are trying to get rid of the responsibility from the beginning to the end.
Forgot my order and made us wait over 50 minutes for a supposed 25 minute wait.
Best taste , variations in toppings..
The lady on the phones really nice, helpful and kind.
Very friendly. Good service
Took wrong order. Made me wait for 1 hours and 30 minutes when called told they forgot to deliver and finally delivered the wrong order and cold pizza. I have never experienced such bad service from any of Domino's branches
Restaurantji Recommends
Very nice ham and pineapple pizza really enjoyed.
Ordred twice from this Dominos at Burgess Road, first time food arrived burned, second time it was a mashed pizza. Reported to Domino's customer service first time and received an email that they are sorry and will improve their service. Why should I pay for a food that is not meeting the normal standards for a food service. Photos are showing the quality. Will never order from them.
Very bad customer service. I ordered 2 pizzas for delivery on the 15th march 1 without mushrooms because of an allergy in the house. I didn't receive one of them and i received the other pizza with mushrooms on them when i specifically said no mushrooms. I then called back and told them and the lady said they will make another one and deliver it again. I waited outside my door for this driver. After an hour I went to the store because he hadn't turnt up. The women working at the time apologised and added credit to my account saying I could use it whenever i wanted she took my details and showed me. I now call up to try to use my credit and the man said I had no credit on my account so I can't help you he didn't care about customer service nor did he ask me my name or email address he just said no. I am so annoyed because you don't expect this service at all. They didn't even try to help me. I would think twice before ordering from her again. I lost my money and credit. Poor staff who don't care at all.
Ordered a menu, came incomplete. Called several times, to have dismissive responses as they couldn’t trace the order, after one month, and discussing with Domino’s main branch I was given an apology and said that would get a refund. The refund never came.Basically payed for something that never arrived, everyone who you speak with says that it’s not their problem, and never even got the money back.Be careful with this business
Order a cheese burger pizza tonight 11/3/23) got the pizza and it looked like it had been dropped or a kebab. Phoned them to ask / complain. Could not have a refund or store credit. So got a new pizza. They said it would be with me in 25mins I said it better be here before that. Also came with sauce.