The Grand

Stunning venue and great staff. Nothing was too much and our event was just perfect, highly recommend!

It was an OK price for a cream tea. I was there as part of a hen do. However, it was very hot and there were no open windows or air-conditioning. We also had a couple of members of our party that needed disabled access to the building and we had to ask for someone to come and unlock the disabled access door, which doesn't make it very accessible.

The staff were friendly and kept us topped up with tea and coffee. The food was absolutely delicious.

Interesting building

Great service, really good food for a function wexattended for a Cunard reunion

Lovely place, not too expensive, friendly staff, free parking for venue at the back.

Hubby bought me a afternoon tea for 2 for Christmas and went there today, the food, service everything was fabtastic, I will definitely be recommended it ??

We went downstairs for a post dinner boogie and it.was fab

Have been to the Grand on many occasions over several years and never once been let down. This was our fourth New Year's Eve here, in that time i've become more reliant on use of my wheelchair. As anyone who uses a wheelchair will know venues are never really perfect and there are always slight obstacles, that said this venue Could not be more helpful in trying to accommodate. Like all venues, they have their limitations, mostly as it is an old building and no doubt with protection orders slapped on it here and there. The main entrance is up some steep steps, but there is a side entrance which, if you just let the staff know beforehand or on arrival, they will immediately open, which is perfectly accessible for all wheelchairs. Food, entertainment and surroundings are always exceptional as is for service from helpful, happy staff. However, there are a couple of downsides, but through no fault of the business more so the age of the building. There are no disabled toilet facilities. The main toilets are down stairs with no access other than the service lift. Staff on new year's eve have always helped me use this to be able to get to Rubys. There are toilets upstairs which are not usually open for the general public. However, for those with limited mobility staff are more than happy to let you use them, however, just be warned, they are not wheelchair friendly. If you are an ambulant wheelchair user, then they are fine as you can park up just by door. But if you need a larger cubicle to be able to transfer from chair to loo then this is a no go. The main dining area has 2 steps up to it which does have a handrail However due to the angle of the rail make it very hard to use to steady oneself, as it is often obstructed by Speakers and such like for the entertainment. But again, the staff have always been super helpful offering a hand to steady oneself and of course, there is the opportunity to dine in the lower area too. My advice would be to phone ahead and let them know your needs. Maybe should there be a refit at some point they make Think about a temporary ramp to use on the steps up to the dining area, A disabled loo or at least one with grab rails with a slightly larger cubicle. We noticed that there have been a change of chairs in the venue. And although they are lovely for me, they won't quite as comfortable, but bviously that's a personal thing. However, venues so often think that 1 style of seating suits all and it quite simply doesn't. So the provision of a few chairs with a higher back and arms for those who are more unstudy would be much appreciated.

New year's eve. Entertainment amazing food amazing staff amazing cannot wait to go again. Highly recommend

A simply fabulous Christmas Day afternoon in the perfect venue complete with a visit from Father Christmas. The 6 course Luncheon was stunning in every respect, complete with fine wines and attentive service. My 3 year old grandaughter had a lovely afternoon and was so well looked after by the excellent staff. Simply the best!

The Grand Cafe is a perfect place for a Christmas party and I would highly recommend it. We have held our work Christmas party here for three years now as it is so good. Karen is such a great help in organising it and all the staff on the night are great. On arrival we have drinks, then sit down for a three course meal. The food is brilliant, a great choice and considering how many people they are serving, is hot and delicious. There is a singer whilst eating the meal, followed by a disco after which gets everyone up dancing. The atmosphere is great, location perfect and I will no doubt be booking here again for next years work party as I don't think I could find anywhere better.

First time to the Grand Cafe / Ruby's and we were very impressed. We were their for a special birthday celebration and the whole evening was very well organised, great, tasty food, and great service. Definitely recommend if you are looking at either attending/holding a function, or just want dinner or just drinks...

Went to The Grand for a Christmas party. Drinks were sensibly priced, and the food was delicious.However, the entertainment was a bit hit and miss. The singer was really mumbly and so I had no idea what he said and the DJ was too loud to be able to hold a conversation.Would definitely go back without those two though

We came here for a wedding and what can I say .. the ambience was perfect the food was amazing … I need to know what exact goats cheese I had for my starter as I need it in my life again!!! Perfect portion sizes and a dessert to die for!!! My only downside is the staff looked miserable, a couple of the younger staff really looked like they just had no enthusiasm and didn’t want to be there. However the lady that served our table was great overall a really good experience

Had our Works Christmas party and as always food was fabulous, service excellent and a lovely venue. Lovely to be able to nip down to Ruby’s after so we could all stay together and carry on the party. Thank you for another great night.