I came at 16:40 on Sunday, they didn’t serve me and told me they are closed they close at 16:30. But on their system it shows they close at 17:00. And they have very rude behaviour.
Hency Patel
At west quay Subway, the exceptional staff creates a welcoming atmosphere, ensuring a delightful experience. Their attentiveness and enthusiasm for serving customers contribute to a positive visit. The vegetarian food options are not only plentiful but also crafted with freshness, providing a diverse and flavorful range. From crisp veggies to tasty plant-based proteins, Subway caters to vegetarian preferences with a delicious variety. Additionally, the commitment to cleanliness is evident, reflecting a hygienic environment. Spotless counters and sanitized utensils enhance the overall satisfaction, making Subway a top choice for those seeking excellent service, appetizing vegetarian choices, and a clean dining setting.
Ewa Magdalena
Awful personel and awful sandwich , first time try never ever again absolutely waste of time and
prittycitt
i got a free side on the subway app and i went to collect it and they refused to give it to me so when i asked again they rolled their eyes and tossed it to me like it was a ball. also when you get there they’re all lying on the floor like a bunch of
JJ BRF
Worst subway ive ever seen. A rude cohort of cliquey foreigners who are never at front of house, and when they finally come out - serve you with a snarled look of contempt as they bodge your order and cross contaminate all the ingredients. Sandwich looks like it was thrown together from 3 ft away. Staff rudely slide your order across the counter at you and walk off before youve paid without saying a word. Do not eat here if you have allergies or dietary requirements. Furthermore there is a smashed glass panel with very sharp edges under the till at the height a toddler can easily reach. Lawsuit waiting to happen. 0/5
Анастасія Бугайчук
Chicken in salad was definitely out of date, I wanted to throw up after tried one
Ajaz Khan
Very bad service by the Manager yesterday! We asked for our food and he was not happy with the filling we were asking for, and decided to throw the sandwich, and toppings all over the sandwich as we ordered he than stormed off mid way and another member of staff had to take over. When asking the lady Sitajay (I think) for the managers name she kept refusing to give us the name as I wanted to make a complaint. Such bad customer service absolutely appalling staff at this location.
Jacob Yeomans
Hair and pen on the sandwich very
KOS
Never even bother ordering food from here online, it wont turn up. We ordered and waited 1hr 45 minutes for a subway through Just Eat which never came or got updates. Had to drive over ourselves and then when asking where our food was 3 rude clueless staff waffled on about it not being their fault even though they ignored all calls to their number to communicate. Still havent got a refund so advise not going here
Jules “Jssssch” Glasspool
It's the worst Subway I have ever been to. First of all, we couldn't see anyone at the counter. We walked closer, and the member of staff was sat on the floor looking at his phone. He said something, but we couldn't hear him, we waited and he just sat there. They had everything on display and all of the other food outlets were open. I will not be spending my money at Subway for a while and especially not this branch. This is not the first time we have received poor customer service from this Subway, we haven't been for a while so I hoped they would have improved, or it was a isolated incident. After reading other reviews, it seems like this branch is one to avoid!Kid-friendliness: Rubbish customer service. Just plain rude.
Staff here are so nice and friendly. Very chill and patient. Will definitely come here frequently, they make me such good subs. Makes it good will bring partner here again
Paige Mulleman
Cross contaminationI mean food was nice but the person putting chicken in my sub dropped some chicken into another pot and then the guy making the salad put onion in my sun by mistake after the Mayo and lettuce was in it and he just put the onion back in the onion pot, what if someone is allergic to the stuff in my sub and ordered one with onions and has a reaction from the Mayo covered onion.
Nawshin Shithy
The food was good and the staffs were friendly
Alif Hasan
I had promo but they didn't allow it even if it was on the subway website
Esmee Sodeau
The service was awful and they were extremely rude not only that but I ordered nacho chicken nuggets and it had been mushed around with ketchup (west quay).
I came at 16:40 on Sunday, they didn’t serve me and told me they are closed they close at 16:30. But on their system it shows they close at 17:00. And they have very rude behaviour.
At west quay Subway, the exceptional staff creates a welcoming atmosphere, ensuring a delightful experience. Their attentiveness and enthusiasm for serving customers contribute to a positive visit. The vegetarian food options are not only plentiful but also crafted with freshness, providing a diverse and flavorful range. From crisp veggies to tasty plant-based proteins, Subway caters to vegetarian preferences with a delicious variety. Additionally, the commitment to cleanliness is evident, reflecting a hygienic environment. Spotless counters and sanitized utensils enhance the overall satisfaction, making Subway a top choice for those seeking excellent service, appetizing vegetarian choices, and a clean dining setting.
Awful personel and awful sandwich , first time try never ever again absolutely waste of time and
i got a free side on the subway app and i went to collect it and they refused to give it to me so when i asked again they rolled their eyes and tossed it to me like it was a ball. also when you get there they’re all lying on the floor like a bunch of
Worst subway ive ever seen. A rude cohort of cliquey foreigners who are never at front of house, and when they finally come out - serve you with a snarled look of contempt as they bodge your order and cross contaminate all the ingredients. Sandwich looks like it was thrown together from 3 ft away. Staff rudely slide your order across the counter at you and walk off before youve paid without saying a word. Do not eat here if you have allergies or dietary requirements. Furthermore there is a smashed glass panel with very sharp edges under the till at the height a toddler can easily reach. Lawsuit waiting to happen. 0/5
Chicken in salad was definitely out of date, I wanted to throw up after tried one
Very bad service by the Manager yesterday! We asked for our food and he was not happy with the filling we were asking for, and decided to throw the sandwich, and toppings all over the sandwich as we ordered he than stormed off mid way and another member of staff had to take over. When asking the lady Sitajay (I think) for the managers name she kept refusing to give us the name as I wanted to make a complaint. Such bad customer service absolutely appalling staff at this location.
Hair and pen on the sandwich very
Never even bother ordering food from here online, it wont turn up. We ordered and waited 1hr 45 minutes for a subway through Just Eat which never came or got updates. Had to drive over ourselves and then when asking where our food was 3 rude clueless staff waffled on about it not being their fault even though they ignored all calls to their number to communicate. Still havent got a refund so advise not going here
It's the worst Subway I have ever been to. First of all, we couldn't see anyone at the counter. We walked closer, and the member of staff was sat on the floor looking at his phone. He said something, but we couldn't hear him, we waited and he just sat there. They had everything on display and all of the other food outlets were open. I will not be spending my money at Subway for a while and especially not this branch. This is not the first time we have received poor customer service from this Subway, we haven't been for a while so I hoped they would have improved, or it was a isolated incident. After reading other reviews, it seems like this branch is one to avoid!Kid-friendliness: Rubbish customer service. Just plain rude.
Restaurantji Recommends
Staff here are so nice and friendly. Very chill and patient. Will definitely come here frequently, they make me such good subs. Makes it good will bring partner here again
Cross contaminationI mean food was nice but the person putting chicken in my sub dropped some chicken into another pot and then the guy making the salad put onion in my sun by mistake after the Mayo and lettuce was in it and he just put the onion back in the onion pot, what if someone is allergic to the stuff in my sub and ordered one with onions and has a reaction from the Mayo covered onion.
The food was good and the staffs were friendly
I had promo but they didn't allow it even if it was on the subway website
The service was awful and they were extremely rude not only that but I ordered nacho chicken nuggets and it had been mushed around with ketchup (west quay).