The restaurant tried to charge me double the delivery fee after years of ordering stating the delivery address was now 4 miles away. Weird how it jumped 1.3 miles from 2.7 miles. Shame to try and grab extra money from customers who now won’t order ever again. Guess they must be doing well with all the extra profit and can afford to lose customers. Good luck to you
Jay Bonney
I mean, when I say the food is tasteless, they’ve actually been able to create food with zero taste, which obviously takes some effort, the food can only be described as terrible, the chips are stale, the rice is definitely over cooked microwave rice and the crispy shredded chilli beef was neither crispy or chilli.Do yourself a favour and eat from elsewhere, terrible Chinese
878samt
Of the 8 dishes I ordered as a takeaway, not one of them would I consider acceptable. All the food arrived lukewarm, which is bad enough. The food here seems to have been to reduced to the absolutely lowest cost to produce, I won't go into detail on any one dish as it was all outstandingly awful I am surprised a business with such poor standards can continue to exist in this small city, there are alternative Chinese takeaways, I recommend you try anyone of them. The only positive from this experience is that we didn't get any upset stomachs the day after and frankly I'm surprised.
Jake Goldstein
Probably the worst Chinese I've ever had. Truly tasteless and watery. Chewy "crispy" beef. Duck was like mush. Even the sweet and sour sauce tasted watered down. A supermarket Chinese ready meal would literally be better than this.
Ellen Griffiths
First time trying the Lotus.... Will be the last aswell we had chicken curry / Cantonese sweet n sour chicken and chicken chow mein...The chicken in the sweet and sour was so tough could barely chew it... chow mein looked awful the chicken was a musky dirty brown colour...I checked the reviews and wasn't going to waste my time even trying to get a refund...DEFINITELY DO NOT RECCOMEND !!
Abigail Littlewood
If I could I wouldn’t give any stars!!Waited over an hour for my Chinese order only to find it stone cold covered with grease!My order was sweet&sour chicken balls and crispy beef.They were both so greasy (literally pouring and batter was damp and limp) and when we contacted Lotus restaurant- they weren’t helpful about the situation and I’m now hungry and out of pocket.Wouldn’t recommend and declined refund option when requested politely!!!
stever394
We had a takeaway on the 10th Nov and it was terrible. The chicken in batter was not fresh, it must have been deep fried 15 times and was rock hard. The sweet and sour chicken Cantonese style was strips of battered over cooked chicken with a watery sauce. Quite clearly we were eating the remnants of the previous days food. The Seaweed was ok !! £29 for rubbish. Get your act together, in these times of a credit crunch, a takeaway is a treat so you need to be on your game. One lost customer.
melissahenson3
Visited here a few weeks ago with my family and the food and service was superb!!! Would definitely recommend to anybody looking for a hearty meal.
C883CFbrandonw
. When I rang up they got someone from the kitchen, who said that I couldn't have a refund as there is nothing wrong with the food , I explained that there was a she refused a refund and staff at the place are rude wouldn’t advise anyone to go there disgusting food had to chuck it
robert Yarwood
Delivery was quick.Chicken curry ok, Beef curry ok.Chips 90% uneatable, hard,small,crispy not same day chips! Would not order from here again!
It consisted of grease , watery tastless , soggy food . When I rang to say that my £24 dinner was awful , they got someone from the kitchen, who said thI couldn't have a refund as there is nothing wrong with the food , I explained that there was a she refused a refund and hung up . Absolutely disgusting !!!! All went In the bin I am a type 1 diabetic and I had already put insulin in .
Holly Smith
Very poor service. I wouldn't return here again.My order was late. The food was wet, and sweaty, and the delivery women was rude. Never again
Tracey Morley
Worst Chinese takeout.The meat, rice, prawn toast was so dry and tasteless. The sauce in all dishes was just pure oil.The ribs tasted like dog food.Avoid at all costs.We rang the restaurant and they said it was our opinion. Poor poor service.Glad i Dont live around here.
The restaurant tried to charge me double the delivery fee after years of ordering stating the delivery address was now 4 miles away. Weird how it jumped 1.3 miles from 2.7 miles. Shame to try and grab extra money from customers who now won’t order ever again. Guess they must be doing well with all the extra profit and can afford to lose customers. Good luck to you
I mean, when I say the food is tasteless, they’ve actually been able to create food with zero taste, which obviously takes some effort, the food can only be described as terrible, the chips are stale, the rice is definitely over cooked microwave rice and the crispy shredded chilli beef was neither crispy or chilli.Do yourself a favour and eat from elsewhere, terrible Chinese
Of the 8 dishes I ordered as a takeaway, not one of them would I consider acceptable. All the food arrived lukewarm, which is bad enough. The food here seems to have been to reduced to the absolutely lowest cost to produce, I won't go into detail on any one dish as it was all outstandingly awful I am surprised a business with such poor standards can continue to exist in this small city, there are alternative Chinese takeaways, I recommend you try anyone of them. The only positive from this experience is that we didn't get any upset stomachs the day after and frankly I'm surprised.
Probably the worst Chinese I've ever had. Truly tasteless and watery. Chewy "crispy" beef. Duck was like mush. Even the sweet and sour sauce tasted watered down. A supermarket Chinese ready meal would literally be better than this.
First time trying the Lotus.... Will be the last aswell we had chicken curry / Cantonese sweet n sour chicken and chicken chow mein...The chicken in the sweet and sour was so tough could barely chew it... chow mein looked awful the chicken was a musky dirty brown colour...I checked the reviews and wasn't going to waste my time even trying to get a refund...DEFINITELY DO NOT RECCOMEND !!
If I could I wouldn’t give any stars!!Waited over an hour for my Chinese order only to find it stone cold covered with grease!My order was sweet&sour chicken balls and crispy beef.They were both so greasy (literally pouring and batter was damp and limp) and when we contacted Lotus restaurant- they weren’t helpful about the situation and I’m now hungry and out of pocket.Wouldn’t recommend and declined refund option when requested politely!!!
We had a takeaway on the 10th Nov and it was terrible. The chicken in batter was not fresh, it must have been deep fried 15 times and was rock hard. The sweet and sour chicken Cantonese style was strips of battered over cooked chicken with a watery sauce. Quite clearly we were eating the remnants of the previous days food. The Seaweed was ok !! £29 for rubbish. Get your act together, in these times of a credit crunch, a takeaway is a treat so you need to be on your game. One lost customer.
Visited here a few weeks ago with my family and the food and service was superb!!! Would definitely recommend to anybody looking for a hearty meal.
. When I rang up they got someone from the kitchen, who said that I couldn't have a refund as there is nothing wrong with the food , I explained that there was a she refused a refund and staff at the place are rude wouldn’t advise anyone to go there disgusting food had to chuck it
Delivery was quick.Chicken curry ok, Beef curry ok.Chips 90% uneatable, hard,small,crispy not same day chips! Would not order from here again!
Restaurantji Recommends
Robbed about £21.60 from me, Just Eat were of no help. The Silver Dragon is the place for Chinese food in Hereford
Watery , tastless food , soggy tastless rice .!!!! Don't waste your money
It consisted of grease , watery tastless , soggy food . When I rang to say that my £24 dinner was awful , they got someone from the kitchen, who said thI couldn't have a refund as there is nothing wrong with the food , I explained that there was a she refused a refund and hung up . Absolutely disgusting !!!! All went In the bin I am a type 1 diabetic and I had already put insulin in .
Very poor service. I wouldn't return here again.My order was late. The food was wet, and sweaty, and the delivery women was rude. Never again
Worst Chinese takeout.The meat, rice, prawn toast was so dry and tasteless. The sauce in all dishes was just pure oil.The ribs tasted like dog food.Avoid at all costs.We rang the restaurant and they said it was our opinion. Poor poor service.Glad i Dont live around here.