Popped in for a takeaway tonight; the staff were super friendly and welcoming. Food was also so nice, thank you. ?
A Raff
Good service but food was well below average. Gunky chow mein, weird tasting and gooey chicken balls, rubbery chicken, very greasy and gunky rice. Prawn crackers tasted strange maybe even slightly off. It mostly went in the bin. I heard a microwave ping a few times whilst waiting for the food....
Stephanie Jones
Always such lovely food and so friendly when you go in to collect and always pleasant delivery service.Wheelchair accessibility: No steps on entry.
Terry Thomas
Lovely
Lee F
Ordered a takeaway for collection after work, no issue with the waiting time and service was good at the counter... The horrors only started when I got home, two portions of chips completely undercooked, needed more time in the fryer, chicken was so chewy we had to keep leaving the table to put in the bin, the rice was so hard - every dish we had was not edible, disgusting as this cost over £30. For my daughter to use the word 'minging' to describe her dinner was just about right. We've used the takeaway service here many many times in the past but tonight was definitely our last.
39jop
Food in all sauce tasted the same. Chips were bland. Prawn crackers very greasy and didn't taste of prawn. Boiled plain rice not fluffy just a lump, egg fried rice nothing in it no egg just yellow clump. Food very poor hard to tell what dishes were by 2 letters scribbled on box, £160 spent on takaway, poor ingredients and poor cooking.House speciality Steak not beef steak more like cheap cut like knuckle very expensive. Only duck ok but that was it out of mixed variey of dishes as you can see by price!
MercuryAmes
It actually pains me to write this but have been thinking about it for a while, having visited this place at least once a month for the past 22 years, sitting in and take aways, however never again. First off, the prices. Whilst this has never been the cheapest Chinese restaurant in Hereford, the prices are now ridiculously high, almost laughable actually when compared to other restaurants in the city. They have repeatedly risen the prices of items by 20p multiple times within the last year alone. If this food was good then it would still be worth it but this brings me on to point number two. So not only have they constantly been raising prices, the quality of the food has nose dived in the last year or so. The meat is paper thin, tasteless and chewy, the noodles and rice are rock hard and the chips are always under cooked and crunchy inside. The fried soft noodles are often burnt and the curry sauce tastes like vinegar. For the prices they charge, this is criminal. I once recommended this place to everyone and said it was worth the price but find myself turning people away when they mention it out of embarrassment that they will get a bad meal after talking about this place a lot previously. And then we have the service, once phenomenal however this too has taken a turn and has become indifferent and in some cases, downright rude. They often get orders wrong and then openly blame you for ordering the wrong thing, and not only that, count your change, I've also been short changed multiple times and then again they deny it when you go back and confront them. A problem that would be solved if they took card payments, which they refuse unless your order is over £25 or more and even then they are reluctant to let you use it, forcing you in to the shop next door to use their ATM which is often out of order so you have to buy something to get cashback, money I don't want to spend. So in short, this place was once great, easily the best in town, however this is certainly no longer the case and will never be returning or recommending this place to anyone, in fact I will be telling everyone to head out to Amazing Asia or New Chop Suey Bar or New Lucky House. These places are far cheaper, food is much nicer and service is certainly far more friendly. New Jasmine House, you've really let yourself down, and this chain of one star reviews here seems to prove it. Buck up.
Christian
This is an excellent take away.....it may sound dull, but I especially enjoy their fried rice....we're regulars!
JimmyCricket75
Said the rice was crunchy and asked for it to be replaced - was told it should be!! (but never before!) was told i wasn't a Chinese cook, then the waiter went around asking other tables was there rice crunchy too to insult me - they obviously don't like food complaints!! only been going here for over 25 years with my family - NEVER AGAIN
KellyMacie
Ordered a takeaway last Saturday and I was not impressed in the slightest! The “chicken balls” were rock hard pieces of over cooked crap, couldn’t eat them!! The chow mein consisted of the mushiest noodles I’ve ever had in my life with a load of random stuff in and did not taste good at all!! The egg fried rice did not contain any egg!! And the prawn crackers were soft! I called up and complained and they were not interested in the slightest in trying to rectify this for me! Safe to say I will not be returning, i wouldn’t even feed it to my dog! Threw £17 worth of food in the bin ?
This was a truly unfortunate experience & both myself & my wife would rate the food as the worst Chinese food we have ever had to the point we actually threw it all away.Not only that but when we ordered our food we asked for a portion of egg fried rice & when we got back to where we were staying the food wasn't in the bag. We called up & were informed it had been forgotten to be put in so I travelled the 10 minutes back to then be told actually they didn't forget it at all but they wouldn't show the order ticket so I had to purchase it again.
benny36
Have been to this restaurant in the past and thought it was amongst the best, if not THE best, in Hereford. We ordered the Set Meal for three take away. We also ordered an extra portion of chicken balls. Could not believe the poor quality of the food nor the tiny portions. The sweet and sour pork was absolutely inedible, and was thrown away. The only half decent dish was the beef in black bean sauce. The extra portion of Chicken balls came in a tiny bag and was not Chicken balls but Popcorn chicken. I don't know whether this restaurant is under new management but I can't think of one decent thing to say about this meal and, at a cost of over £40, feel this restaurant has lost a customer.
Alisha Odwyer
Mate utterly disappointed not even my 2 dogs wanted to eat the soggy chips soggy spring rolls and the beef that was still mooing. I thought I’d have to chase the chicken round the garden that my daughter had but fortunately they got entangled in the super noodles so I didn’t have to chase them to far .... on the plus side I may get some freshly laid eggs in the morning ????
helen t
Great and friendly service. Fast turnaround for a large order on a Friday night. We picked up. Loved the Lemon Chicken.
David S
An amazing restaurant . Staff are so helpful and the food quality is excellent . We went for the buffet and were not disappointed. Will definitely be back and thoroughly recommend it.
Popped in for a takeaway tonight; the staff were super friendly and welcoming. Food was also so nice, thank you. ?
Good service but food was well below average. Gunky chow mein, weird tasting and gooey chicken balls, rubbery chicken, very greasy and gunky rice. Prawn crackers tasted strange maybe even slightly off. It mostly went in the bin. I heard a microwave ping a few times whilst waiting for the food....
Always such lovely food and so friendly when you go in to collect and always pleasant delivery service.Wheelchair accessibility: No steps on entry.
Lovely
Ordered a takeaway for collection after work, no issue with the waiting time and service was good at the counter... The horrors only started when I got home, two portions of chips completely undercooked, needed more time in the fryer, chicken was so chewy we had to keep leaving the table to put in the bin, the rice was so hard - every dish we had was not edible, disgusting as this cost over £30. For my daughter to use the word 'minging' to describe her dinner was just about right. We've used the takeaway service here many many times in the past but tonight was definitely our last.
Food in all sauce tasted the same. Chips were bland. Prawn crackers very greasy and didn't taste of prawn. Boiled plain rice not fluffy just a lump, egg fried rice nothing in it no egg just yellow clump. Food very poor hard to tell what dishes were by 2 letters scribbled on box, £160 spent on takaway, poor ingredients and poor cooking.House speciality Steak not beef steak more like cheap cut like knuckle very expensive. Only duck ok but that was it out of mixed variey of dishes as you can see by price!
It actually pains me to write this but have been thinking about it for a while, having visited this place at least once a month for the past 22 years, sitting in and take aways, however never again. First off, the prices. Whilst this has never been the cheapest Chinese restaurant in Hereford, the prices are now ridiculously high, almost laughable actually when compared to other restaurants in the city. They have repeatedly risen the prices of items by 20p multiple times within the last year alone. If this food was good then it would still be worth it but this brings me on to point number two. So not only have they constantly been raising prices, the quality of the food has nose dived in the last year or so. The meat is paper thin, tasteless and chewy, the noodles and rice are rock hard and the chips are always under cooked and crunchy inside. The fried soft noodles are often burnt and the curry sauce tastes like vinegar. For the prices they charge, this is criminal. I once recommended this place to everyone and said it was worth the price but find myself turning people away when they mention it out of embarrassment that they will get a bad meal after talking about this place a lot previously. And then we have the service, once phenomenal however this too has taken a turn and has become indifferent and in some cases, downright rude. They often get orders wrong and then openly blame you for ordering the wrong thing, and not only that, count your change, I've also been short changed multiple times and then again they deny it when you go back and confront them. A problem that would be solved if they took card payments, which they refuse unless your order is over £25 or more and even then they are reluctant to let you use it, forcing you in to the shop next door to use their ATM which is often out of order so you have to buy something to get cashback, money I don't want to spend. So in short, this place was once great, easily the best in town, however this is certainly no longer the case and will never be returning or recommending this place to anyone, in fact I will be telling everyone to head out to Amazing Asia or New Chop Suey Bar or New Lucky House. These places are far cheaper, food is much nicer and service is certainly far more friendly. New Jasmine House, you've really let yourself down, and this chain of one star reviews here seems to prove it. Buck up.
This is an excellent take away.....it may sound dull, but I especially enjoy their fried rice....we're regulars!
Said the rice was crunchy and asked for it to be replaced - was told it should be!! (but never before!) was told i wasn't a Chinese cook, then the waiter went around asking other tables was there rice crunchy too to insult me - they obviously don't like food complaints!! only been going here for over 25 years with my family - NEVER AGAIN
Ordered a takeaway last Saturday and I was not impressed in the slightest! The “chicken balls” were rock hard pieces of over cooked crap, couldn’t eat them!! The chow mein consisted of the mushiest noodles I’ve ever had in my life with a load of random stuff in and did not taste good at all!! The egg fried rice did not contain any egg!! And the prawn crackers were soft! I called up and complained and they were not interested in the slightest in trying to rectify this for me! Safe to say I will not be returning, i wouldn’t even feed it to my dog! Threw £17 worth of food in the bin ?
Restaurantji Recommends
This was a truly unfortunate experience & both myself & my wife would rate the food as the worst Chinese food we have ever had to the point we actually threw it all away.Not only that but when we ordered our food we asked for a portion of egg fried rice & when we got back to where we were staying the food wasn't in the bag. We called up & were informed it had been forgotten to be put in so I travelled the 10 minutes back to then be told actually they didn't forget it at all but they wouldn't show the order ticket so I had to purchase it again.
Have been to this restaurant in the past and thought it was amongst the best, if not THE best, in Hereford. We ordered the Set Meal for three take away. We also ordered an extra portion of chicken balls. Could not believe the poor quality of the food nor the tiny portions. The sweet and sour pork was absolutely inedible, and was thrown away. The only half decent dish was the beef in black bean sauce. The extra portion of Chicken balls came in a tiny bag and was not Chicken balls but Popcorn chicken. I don't know whether this restaurant is under new management but I can't think of one decent thing to say about this meal and, at a cost of over £40, feel this restaurant has lost a customer.
Mate utterly disappointed not even my 2 dogs wanted to eat the soggy chips soggy spring rolls and the beef that was still mooing. I thought I’d have to chase the chicken round the garden that my daughter had but fortunately they got entangled in the super noodles so I didn’t have to chase them to far .... on the plus side I may get some freshly laid eggs in the morning ????
Great and friendly service. Fast turnaround for a large order on a Friday night. We picked up. Loved the Lemon Chicken.
An amazing restaurant . Staff are so helpful and the food quality is excellent . We went for the buffet and were not disappointed. Will definitely be back and thoroughly recommend it.