We enjoyed the Burger Shops new take on their burgers. A big improvement on there previous burgers. Unfortunately the meal was made a little uncomfortable to one of the staff, the assistant manager - Danny - was quite abrupt and not very helpful in making sure our needs were met. We asked for a different table to what Danny allocated and her energy and reply was was quite short and unhelpful. We felt like a burden because of this. This type of experience will certainly make me think twice on the next time we decide to go and eat at The Burger Shop.
514daven
Visited while in town and was very impressed. Staff were brilliant friendly and helpful. Food was delicious and very tasty.
N G
Booked a table and notified I was allergic to gluten - had a phone call prior to our arrival to say the fryer was not working in case we wanted to go else where, they wouldn’t be able to provide any gluten free fries. We decided to go and it didn’t disappoint - everyone’s meal was fantastic and the service was excellent. Turns out they had the fryer fixed and I was able to have my gluten free fries after all! Well worth a visit and catered to allergies. Thank you all!
Annabelle M
Sadly not what it once was. Service is stretched, food quality has slipped and the new seating area is too loud and cold.
Big Willy Wombat
Not really sure about this place, all seems very confused. Beer was nice though.
jesse844
The yard is a beautiful location, the atmosphere was great. Really enjoyed being there, service was good too. Just the burgers well a little bit disappointed with, over cooked chicken thigh barley any meat on mainly batter. The chips were strangely greasy over done. It all looked amazing but the taste was quite there. The price was expensive for what it was. But definitely go again maybe have the beef next time.
Jon backhouse
Great to see a return to the yard. Amazing food, cheap cocktails and amazing service and venue. Favourite place in Hereford !
DarlingM677
Great food. Great service. Lovely relaxed atmosphere! We ordered a buffalo chicken burger, a buttermilk chicken burger, rosemary fries, sweet potato fries, coleslaw which was refreshing and delicious, made with mint. Cheese curds with a spicy salsa, which were amazing! We drank mocktails. Everything was fabulous! We have been to another popular burger shop in town but A rule of tum/ aka the burger shop is a step up from the others. We will most definitely be back.
Jay B
Entering the stablishment was fine got told to sit anywhere.. after sitting for over 20 minutes in an empty restaurant, I personally had to approach the staff member to come and take my order… drinks came swiftly food not far afterwards.. the quality of food burger was just below average…. Ordered the bbq wings which are battered!. The battered wings where not fully cooked/ barely cooked then lathered (bbq sauce) and served waited awhile as we didn’t get any cutlery or napkins seeing as it was a burger… personally has to go and receive a hand fully of napkin’s from I’m assuming another member of staff…not once did anyone come and check until I acknowledged of other work suttlely that no body had one and ask how the meal went.. gave the server the food and she had left one culprit wings behind… the view to the kitchen was clear leaving the door open.. I seen sous chef and other chef brush off the stituation!. So I carried over the remaining wing still tact For them to examine… Borge the sous chef also supporting chef both of thier mouths dropped and walked away with their heads face sing down… I was greeted with either a manager/assistant or supervisor she didn’t announce who she was.. I got told the wings have been compt what more do you want…. I wish I expressed a perfectly cooked patty.. abhtger byn to fit the over cooked patty… oh yeah not to be served raw batter for the bqq wings!. Can still taste the raw flour now an hour later… if anyone wants picture or updates please message me on [email protected]
Polly E
Oh my god, food still as brilliant at it was when you first opened. It was worth the two hour drive from Aberystwyth to eat mackerel and gooseberries. Divine. New layout is fantastic and Sam was kind and attentive. Having not been since 2019, I was scared you might have lost your magic touch. Far from it. The food was even better than before.
Fantastic burgers, lovely staff. Salad substitute with classic burger was really good. Worcester burger was very tasty.
TheOExpress
We stopped here for a late lunch yesterday while passing through Hereford and it proved to be an excellent choice. All of the food was excellent but I have to lay particular praise at the feet of the croquettes I had a as a starter, which may have been a monthly special. Service was also really friendly and the staff made our family feel very welcome.
Elise W
I had never visited 'The Burger Shop' prior to this bad experience. The building was nice, but the food was an issue. I was part of a large group (perhaps 50) and everything had been arranged with the shop prior to the night, including orders. However, to be served both the side of bacon fries and the Golden Arches burger I had preordered took around two hours. I do not like to think myself overly worried about serving times, but I believe that two whole hours is a bit excessive for a pre-ordered meal. When the burger arrived it was stone cold. I left without having eaten my whole meal. There were other minor inconveniences also, but nothing too serious. Overall disappointing from my experience, but I understand smaller groups have had better experiences in the past.
jeremyaR5398PD
Very good lunch. Polite and friendly service, Julia J looked after us well. Attentive without being intrusive in any way. Very pleasant. Enjoyed it.
georgedaulman
Great tasty food at a reasonable cost. Friendly and attentive staff. I ordered a vegan Katsu burger and rosemary chips and both were delicious. Chips were hot and crispy and the burger was perfect and had lots of toppings. Would come again when back in local area
We enjoyed the Burger Shops new take on their burgers. A big improvement on there previous burgers. Unfortunately the meal was made a little uncomfortable to one of the staff, the assistant manager - Danny - was quite abrupt and not very helpful in making sure our needs were met. We asked for a different table to what Danny allocated and her energy and reply was was quite short and unhelpful. We felt like a burden because of this. This type of experience will certainly make me think twice on the next time we decide to go and eat at The Burger Shop.
Visited while in town and was very impressed. Staff were brilliant friendly and helpful. Food was delicious and very tasty.
Booked a table and notified I was allergic to gluten - had a phone call prior to our arrival to say the fryer was not working in case we wanted to go else where, they wouldn’t be able to provide any gluten free fries. We decided to go and it didn’t disappoint - everyone’s meal was fantastic and the service was excellent. Turns out they had the fryer fixed and I was able to have my gluten free fries after all! Well worth a visit and catered to allergies. Thank you all!
Sadly not what it once was. Service is stretched, food quality has slipped and the new seating area is too loud and cold.
Not really sure about this place, all seems very confused. Beer was nice though.
The yard is a beautiful location, the atmosphere was great. Really enjoyed being there, service was good too. Just the burgers well a little bit disappointed with, over cooked chicken thigh barley any meat on mainly batter. The chips were strangely greasy over done. It all looked amazing but the taste was quite there. The price was expensive for what it was. But definitely go again maybe have the beef next time.
Great to see a return to the yard. Amazing food, cheap cocktails and amazing service and venue. Favourite place in Hereford !
Great food. Great service. Lovely relaxed atmosphere! We ordered a buffalo chicken burger, a buttermilk chicken burger, rosemary fries, sweet potato fries, coleslaw which was refreshing and delicious, made with mint. Cheese curds with a spicy salsa, which were amazing! We drank mocktails. Everything was fabulous! We have been to another popular burger shop in town but A rule of tum/ aka the burger shop is a step up from the others. We will most definitely be back.
Entering the stablishment was fine got told to sit anywhere.. after sitting for over 20 minutes in an empty restaurant, I personally had to approach the staff member to come and take my order… drinks came swiftly food not far afterwards.. the quality of food burger was just below average…. Ordered the bbq wings which are battered!. The battered wings where not fully cooked/ barely cooked then lathered (bbq sauce) and served waited awhile as we didn’t get any cutlery or napkins seeing as it was a burger… personally has to go and receive a hand fully of napkin’s from I’m assuming another member of staff…not once did anyone come and check until I acknowledged of other work suttlely that no body had one and ask how the meal went.. gave the server the food and she had left one culprit wings behind… the view to the kitchen was clear leaving the door open.. I seen sous chef and other chef brush off the stituation!. So I carried over the remaining wing still tact For them to examine… Borge the sous chef also supporting chef both of thier mouths dropped and walked away with their heads face sing down… I was greeted with either a manager/assistant or supervisor she didn’t announce who she was.. I got told the wings have been compt what more do you want…. I wish I expressed a perfectly cooked patty.. abhtger byn to fit the over cooked patty… oh yeah not to be served raw batter for the bqq wings!. Can still taste the raw flour now an hour later… if anyone wants picture or updates please message me on [email protected]
Oh my god, food still as brilliant at it was when you first opened. It was worth the two hour drive from Aberystwyth to eat mackerel and gooseberries. Divine. New layout is fantastic and Sam was kind and attentive. Having not been since 2019, I was scared you might have lost your magic touch. Far from it. The food was even better than before.
Restaurantji Recommends
Fantastic burgers, lovely staff. Salad substitute with classic burger was really good. Worcester burger was very tasty.
We stopped here for a late lunch yesterday while passing through Hereford and it proved to be an excellent choice. All of the food was excellent but I have to lay particular praise at the feet of the croquettes I had a as a starter, which may have been a monthly special. Service was also really friendly and the staff made our family feel very welcome.
I had never visited 'The Burger Shop' prior to this bad experience. The building was nice, but the food was an issue. I was part of a large group (perhaps 50) and everything had been arranged with the shop prior to the night, including orders. However, to be served both the side of bacon fries and the Golden Arches burger I had preordered took around two hours. I do not like to think myself overly worried about serving times, but I believe that two whole hours is a bit excessive for a pre-ordered meal. When the burger arrived it was stone cold. I left without having eaten my whole meal. There were other minor inconveniences also, but nothing too serious. Overall disappointing from my experience, but I understand smaller groups have had better experiences in the past.
Very good lunch. Polite and friendly service, Julia J looked after us well. Attentive without being intrusive in any way. Very pleasant. Enjoyed it.
Great tasty food at a reasonable cost. Friendly and attentive staff. I ordered a vegan Katsu burger and rosemary chips and both were delicious. Chips were hot and crispy and the burger was perfect and had lots of toppings. Would come again when back in local area