I am a Costa fan always great coffee plus the food is delicious ?
Coffee Barbarian
The employees here are so helpful and friendly even when they're rushed off their feet. They're what makes this particular Costa my go to place when I pop to Ross. Lovely Hazel latte and toastie. Clean toilet. Cosy. Nice.Parking: I dropped my car at a garage for a service and headed here to kill some time. Parking right near Costa is difficult but there are plenty of car parks around and it's really not far to wander. And Ross is pretty enough to make it a nice walk anyway.
Elaine C
This is the only time in my long life that I have been told “ sorry, we haven’t got a lid for the teapot” in any cafe I’ve been to! No effort was made to see if there might be a clean one in the behind the scenes wash up area! I ordered one tea and a hot chocolate and decided against any cake as it just did not look appetising. The whole place looked grim and depressingly dark. Wished we had gone to one of the other lovely cafes in Ross - and will do next time. I e not been to this Costa for a while and seeing the state of it reminded me why! Tables all needed clearing. The table we sat at was disgustingly sticky. Place needs a shake up!
terry mcgovern
The service and people serving were excellent. Very friendly and we had two of the best cappuccino’s we’ve ever had hot and well presented.
Olive Oyl
Does what it says on the tin, friendly staff and served really quickly. Bacon butty was delish ?
Matthew osmond1972
Great service and drinks explained by the girl who served us, very pleasant and professional.
Jess H
Every time I go in the staff are so kind. Drinks are made quickly and always taste great. Food is also great. I accidentally left my purse at home which embarrassingly i realised after my drink had been made... all 3 members of staff were lovely and just said I could take a seat, enjoy my morning coffe and come up at the end to sort something out. I ened up sorting it all out but it was a lot less stressful thanks to the staff being so understanding. I been every day this week as its my absolute favourite place to grab a coffee and have some breakfast. I wouldn't go anywhere else. 10/10
Kayleigh S
How brilliant to finally have a great manager in this store. He’s made such a difference it seems already. This is back to being my regular coffee stop now!
Nathan Casey
Walked in this morning and five members of staff behind the counter chatting away to each other.Now don't get me wrong everyone has a quick chat in work now and again, but when a customer walks in and is trying desperately to get served and they still carry on chatting.Well you lost that sale and I won't be back again.Costa, a little advice if your willing would be to employ an older person with some customer service experience, instead of these young ones that come to work to get paid for chatting.Went up to Coffee 1 and the lady acknowledged me even though they were busy, then when she came to serve me she apologised for the wait.I complemented them on their professional service even before I'd bought anything.Definitely going back to Coffee 1 from now on.See thats how its done!
DC67x
So disappointed with this shop. Met a friend for coffee at 4pm yesterday. To our surprise and disappointment costa was already closed!! Even though the time of closing on Saturday clearly states 5pm ? Please can someone explain why?
Nice coffee , friendly staff , clean cafe and toilets
Caroline Scott
Friendly staff & helpful.Clean.
Mark Wakelam
Respectable coffee and lovely staff.
Gary Mannering
A great place for a coffee in Ross on WyeThe staff are Great ? .
Brandon Knight
Good hot coffee! Only downside is the app says they have something which they don't have in the shop. Not too bad as the will substitute or refund you but a bit annoying.
I am a Costa fan always great coffee plus the food is delicious ?
The employees here are so helpful and friendly even when they're rushed off their feet. They're what makes this particular Costa my go to place when I pop to Ross. Lovely Hazel latte and toastie. Clean toilet. Cosy. Nice.Parking: I dropped my car at a garage for a service and headed here to kill some time. Parking right near Costa is difficult but there are plenty of car parks around and it's really not far to wander. And Ross is pretty enough to make it a nice walk anyway.
This is the only time in my long life that I have been told “ sorry, we haven’t got a lid for the teapot” in any cafe I’ve been to! No effort was made to see if there might be a clean one in the behind the scenes wash up area! I ordered one tea and a hot chocolate and decided against any cake as it just did not look appetising. The whole place looked grim and depressingly dark. Wished we had gone to one of the other lovely cafes in Ross - and will do next time. I e not been to this Costa for a while and seeing the state of it reminded me why! Tables all needed clearing. The table we sat at was disgustingly sticky. Place needs a shake up!
The service and people serving were excellent. Very friendly and we had two of the best cappuccino’s we’ve ever had hot and well presented.
Does what it says on the tin, friendly staff and served really quickly. Bacon butty was delish ?
Great service and drinks explained by the girl who served us, very pleasant and professional.
Every time I go in the staff are so kind. Drinks are made quickly and always taste great. Food is also great. I accidentally left my purse at home which embarrassingly i realised after my drink had been made... all 3 members of staff were lovely and just said I could take a seat, enjoy my morning coffe and come up at the end to sort something out. I ened up sorting it all out but it was a lot less stressful thanks to the staff being so understanding. I been every day this week as its my absolute favourite place to grab a coffee and have some breakfast. I wouldn't go anywhere else. 10/10
How brilliant to finally have a great manager in this store. He’s made such a difference it seems already. This is back to being my regular coffee stop now!
Walked in this morning and five members of staff behind the counter chatting away to each other.Now don't get me wrong everyone has a quick chat in work now and again, but when a customer walks in and is trying desperately to get served and they still carry on chatting.Well you lost that sale and I won't be back again.Costa, a little advice if your willing would be to employ an older person with some customer service experience, instead of these young ones that come to work to get paid for chatting.Went up to Coffee 1 and the lady acknowledged me even though they were busy, then when she came to serve me she apologised for the wait.I complemented them on their professional service even before I'd bought anything.Definitely going back to Coffee 1 from now on.See thats how its done!
So disappointed with this shop. Met a friend for coffee at 4pm yesterday. To our surprise and disappointment costa was already closed!! Even though the time of closing on Saturday clearly states 5pm ? Please can someone explain why?
Restaurantji Recommends
Nice coffee , friendly staff , clean cafe and toilets
Friendly staff & helpful.Clean.
Respectable coffee and lovely staff.
A great place for a coffee in Ross on WyeThe staff are Great ? .
Good hot coffee! Only downside is the app says they have something which they don't have in the shop. Not too bad as the will substitute or refund you but a bit annoying.