Can confirm other 1 star reviews are right about the delivery time being more than advertised and yes they will mark your order as delivered well before it’s actually delivered.
Anthony S
Ordered 2 pizzas and chicken strippers at 9.20pm, following a stressful and lengthy visit to A&E. The app stated delivery within 22-44 minutes. At 10.10pm I checked the app and it showed my food was in quality checking. I messaged the store and almost immediately the status changed to Out For Delivery. We live less than 2 miles and 7 minutes from the store. At 10.40pm I saw a car reverse onto our drive, wait for 20 seconds and then drive off. I called the store to ask where our order was and was informed the driver was outside our house. He wasn’t, and I was. The store called the driver, spoke to him in some unknown language and he was trying to deliver to a house 800 yards away in a completely different postcode. I had to give directions to the store who relayed these onto the driver, whilst standing outside my house with a torch in the pouring rain. I then witnessed him stop outside a house 8 doors away and try to deliver to a neighbour, even though I was shining a torch and waving at him. Eventually he pulled onto my drive at 11pm and it was the same car as 20 minutes earlier. The driver’s English was very limited but he blamed me for having the wrong address on the app despite the fact we must have had 30+ deliveries previously using the app. Of course by this time, 1 hour and 40 minutes after ordering and paying, the pizzas and strippers were cold. I made a complaint to Dominoes head office and also on the feedback request received a couple of days later. I have not heard anything regarding either. Never again.
Mark Baring
Order regularly from Dominos and very rarely do I get bad service or food. I do normally go and collect my order which might make a difference compared to some of the negative reviews that have been left about their delivery efforts.Wheelchair accessibility: It has a ramp rather than steps.
Jon Slupek
Multiple times they’ve taken way more than an hour. Tonight they didn’t even bother to turn up and then no one was there to take a call. Papa Johns never let you down and always deliver quickly. Literally never go to domino’s in Berkhamsted, it’s absolutely terrible.
Adeyi odunayo
Nice place, lovely attendants and delicious Pizza.
Melanie Brock
Food took an hour to arrive so was lukewarm at best. Two out of four items were incorrect. Called to complain and was told that they didn't have all the ingredients so only provided what they had available - I guess I was lucky they had some ingredients available, or I might have ended up with an empty box! The offered a discount off another order but, as I won't be ordering again, I refused and they finally agreed to refund the two incorrect items. Awful service.
Aimee Pidgeley
By far the worst dominos in the entire world, shocking customer service, hours on end wait time and freezing cold food.
Mark Garret
Ordered from this branch a few times now and everytime they "complete" the delivery on they're end of the app to keep there delivery time stats good. When in reality delivery takes a minimum of an hour everytime and that's if your lucky.
Keith Gibson
Pizza was delivered after 80 minutes, phoned and was told it was late but piping hot, not, it was luke warm, last time I will use them.
Peter White
Website says food is here. Food hasn't arrived. Called up. "5 minutes away sir". 15 minutes later, still not here.Now cancelling through paypal and asking for a refund.
This place can be great but can be shocking, literally pot luck whether the pizza will be dry with minimal sauce or dripping in it, delivery boy was lovely very polite.
Simon Millar
>80mins from order to delivery. Different driver every time, “can’t find our house” every time. I’m giving up using them - pizza should be a treat, not this stressful!
Muldoon77
Menu's have changed & deals are worse than they were compared to the last time I got Dominos. Food was good though
Daniel Knight
Never received my pizza. Horrible service.
vicki bastable
Ordered food tonight was meant to come by 11.30 still not come and now the shop is closed so they taken my money but no food has come. How disgusting is this
Can confirm other 1 star reviews are right about the delivery time being more than advertised and yes they will mark your order as delivered well before it’s actually delivered.
Ordered 2 pizzas and chicken strippers at 9.20pm, following a stressful and lengthy visit to A&E. The app stated delivery within 22-44 minutes. At 10.10pm I checked the app and it showed my food was in quality checking. I messaged the store and almost immediately the status changed to Out For Delivery. We live less than 2 miles and 7 minutes from the store. At 10.40pm I saw a car reverse onto our drive, wait for 20 seconds and then drive off. I called the store to ask where our order was and was informed the driver was outside our house. He wasn’t, and I was. The store called the driver, spoke to him in some unknown language and he was trying to deliver to a house 800 yards away in a completely different postcode. I had to give directions to the store who relayed these onto the driver, whilst standing outside my house with a torch in the pouring rain. I then witnessed him stop outside a house 8 doors away and try to deliver to a neighbour, even though I was shining a torch and waving at him. Eventually he pulled onto my drive at 11pm and it was the same car as 20 minutes earlier. The driver’s English was very limited but he blamed me for having the wrong address on the app despite the fact we must have had 30+ deliveries previously using the app. Of course by this time, 1 hour and 40 minutes after ordering and paying, the pizzas and strippers were cold. I made a complaint to Dominoes head office and also on the feedback request received a couple of days later. I have not heard anything regarding either. Never again.
Order regularly from Dominos and very rarely do I get bad service or food. I do normally go and collect my order which might make a difference compared to some of the negative reviews that have been left about their delivery efforts.Wheelchair accessibility: It has a ramp rather than steps.
Multiple times they’ve taken way more than an hour. Tonight they didn’t even bother to turn up and then no one was there to take a call. Papa Johns never let you down and always deliver quickly. Literally never go to domino’s in Berkhamsted, it’s absolutely terrible.
Nice place, lovely attendants and delicious Pizza.
Food took an hour to arrive so was lukewarm at best. Two out of four items were incorrect. Called to complain and was told that they didn't have all the ingredients so only provided what they had available - I guess I was lucky they had some ingredients available, or I might have ended up with an empty box! The offered a discount off another order but, as I won't be ordering again, I refused and they finally agreed to refund the two incorrect items. Awful service.
By far the worst dominos in the entire world, shocking customer service, hours on end wait time and freezing cold food.
Ordered from this branch a few times now and everytime they "complete" the delivery on they're end of the app to keep there delivery time stats good. When in reality delivery takes a minimum of an hour everytime and that's if your lucky.
Pizza was delivered after 80 minutes, phoned and was told it was late but piping hot, not, it was luke warm, last time I will use them.
Website says food is here. Food hasn't arrived. Called up. "5 minutes away sir". 15 minutes later, still not here.Now cancelling through paypal and asking for a refund.
Restaurantji Recommends
This place can be great but can be shocking, literally pot luck whether the pizza will be dry with minimal sauce or dripping in it, delivery boy was lovely very polite.
>80mins from order to delivery. Different driver every time, “can’t find our house” every time. I’m giving up using them - pizza should be a treat, not this stressful!
Menu's have changed & deals are worse than they were compared to the last time I got Dominos. Food was good though
Never received my pizza. Horrible service.
Ordered food tonight was meant to come by 11.30 still not come and now the shop is closed so they taken my money but no food has come. How disgusting is this