Hesitated to order due to the negative reviews but pizza arrived on time, got everything I ordered and it was all nice and fresh. No complaints from me!
ENDZ
AVOID THIS STOREMultiple times we have given this store a chance and everytime they mess it up, prepare for your order to be 30-40 minutes late, cold and anyone who answers the phone at the store to not care at all.It's unbelievable that this store is even open.
C Rolph
Awful. if i could leave no stars i would! food took an hour and a half to arrive, they forgot half the order and it was cold! Surprised they get any business, order your pizza elsewhere.
Cameron Smith
Ordered 2 pizzas and garlic bread for delivery, the pizzas showed up but the garlic bread didn't. The delivery guy told me to call the store and I did, they said they would contact the driver and see what's going on. I got no response for a while to I called back and heard the same thing telling me they'd call back in 2 mins.. it's been over an hour now.Not happy at all.
Mike Stark
Shocking... food arrives late and cold. why offer delivery slots with 10 min intervals but deliver 30-40 mins late at best. I won't use again, be warned.
Colin Reeves
Food is fabulous as far as I'm concerned.Service is very good indeed.I personally love the atmosphere in here because the staff are so friendly and helpful.
Ella
WE LOVE IT! always really yummy pizza and lovely people. papa bites are a scam take them down from the website. that’s not berko staffs fault tho we still love them
Nikki Civill
2 hour wait and 2 phonecalls. Food arrived stone cold. Equally awful customer service
lordl246
Took money never tried to deliver called always said they were 15 mins away don’t bother there’s no point go to any other pizza place they at least deliver
Planet XY
Quick wait for a pizza, lunch time special £4.99 for a small pizza is a bargain, class place
Pizza was here in 15 minutes and stayed warm for ages!!Wheelchair accessibility: Amazing ramp to do tricks on entry to the shop if your in a wherlchair
Alexander Lloyd
The Berkhampstead location is very inconsistent. We usually receive 2 good orders, they will mess up big!Tonight they gave us 1 wrong side order and the topping on one of the pizzas had the wrong toppings. So we will not order from them for 3 or 4 months and then try them again at a later date. I guess it is hard to get good help.
James F
Great tasting pizza, delivery guy was friendly
kevin marsh
Ordered online. One and a half hours later still showing awaiting assembly. Tried phoning - engaged continuously for another 30 minutes. Drove down to store to find out what was going on. Met by grinning chap who couldn't find our order by name or phone number despite taking another 5 minutes looking. Eventually found it and grinning told us it had just gone into the oven. Expressed disappointment at length of time taken to this point and fact unable. To get through on phone - was told phone was off the hook all evening. This seemed to give cause for further grinning.Worst pizza ordering experience ever. Worst customer service ever.Pizza was nice eventually to be fair.
TrüsT 777
Delivery was 45mins over the time, pizza was cold and chewy second time this happened out of the three times ordered quite disappointed.
Hesitated to order due to the negative reviews but pizza arrived on time, got everything I ordered and it was all nice and fresh. No complaints from me!
AVOID THIS STOREMultiple times we have given this store a chance and everytime they mess it up, prepare for your order to be 30-40 minutes late, cold and anyone who answers the phone at the store to not care at all.It's unbelievable that this store is even open.
Awful. if i could leave no stars i would! food took an hour and a half to arrive, they forgot half the order and it was cold! Surprised they get any business, order your pizza elsewhere.
Ordered 2 pizzas and garlic bread for delivery, the pizzas showed up but the garlic bread didn't. The delivery guy told me to call the store and I did, they said they would contact the driver and see what's going on. I got no response for a while to I called back and heard the same thing telling me they'd call back in 2 mins.. it's been over an hour now.Not happy at all.
Shocking... food arrives late and cold. why offer delivery slots with 10 min intervals but deliver 30-40 mins late at best. I won't use again, be warned.
Food is fabulous as far as I'm concerned.Service is very good indeed.I personally love the atmosphere in here because the staff are so friendly and helpful.
WE LOVE IT! always really yummy pizza and lovely people. papa bites are a scam take them down from the website. that’s not berko staffs fault tho we still love them
2 hour wait and 2 phonecalls. Food arrived stone cold. Equally awful customer service
Took money never tried to deliver called always said they were 15 mins away don’t bother there’s no point go to any other pizza place they at least deliver
Quick wait for a pizza, lunch time special £4.99 for a small pizza is a bargain, class place
Restaurantji Recommends
Pizza was here in 15 minutes and stayed warm for ages!!Wheelchair accessibility: Amazing ramp to do tricks on entry to the shop if your in a wherlchair
The Berkhampstead location is very inconsistent. We usually receive 2 good orders, they will mess up big!Tonight they gave us 1 wrong side order and the topping on one of the pizzas had the wrong toppings. So we will not order from them for 3 or 4 months and then try them again at a later date. I guess it is hard to get good help.
Great tasting pizza, delivery guy was friendly
Ordered online. One and a half hours later still showing awaiting assembly. Tried phoning - engaged continuously for another 30 minutes. Drove down to store to find out what was going on. Met by grinning chap who couldn't find our order by name or phone number despite taking another 5 minutes looking. Eventually found it and grinning told us it had just gone into the oven. Expressed disappointment at length of time taken to this point and fact unable. To get through on phone - was told phone was off the hook all evening. This seemed to give cause for further grinning.Worst pizza ordering experience ever. Worst customer service ever.Pizza was nice eventually to be fair.
Delivery was 45mins over the time, pizza was cold and chewy second time this happened out of the three times ordered quite disappointed.