Great from start to finish. Booked in advance, Thursday evening 7pm, not too busy, table for 4 but only 2 of us so plenty of space, noise levels acceptable. Order taken promptly and served with charm and enthusiasm. Olive and sun-dried tomatoes, then salad niçoise, tiramisu and caffè reale, plus two glasses of red, carafe of water, and one more coffee. Really tasty and served with a smile. Will certainly be back when staying at Premier Inn upstairs.
Being Y
Appalling service very poor Hardly any customers inside the store had staff working was sitting waiting while being looked at my staff and being ignored absolutely rubbish
pizzlizard
Came in for a quick lunch Saturday afternoon and could tell the two FOH staff were very busy, yet the lovely Gordona gave us wonderful, attentive service and made us feel very welcome. Definitely need more staff on shift though; as a former waitress myself it’s a shame to see such big restaurant chains trying to save money by putting more work and stress on their committed staff. Thank you Gordona!
David Bufton
Waiter was great, helped me with the app to save lots of money, great service and fab food, I always try and find one when working away from home. Many thanks Hemel Hempstead Pizza Express???Dietary restrictions: I’m gluten free and they always help.
Krzysztof Kaj
Sunday lunch with family. Good food . Lovely service. Good vibe.Thank
Karen Jordan
Totally Empty Restaurant2 Staff Sitting Down1 Overcooked Pizza Due To Waitress On Her Phone£32 For What?
Scruff Sealea
Went on a quiet evening, nice food and a good
lucinda lee
Gave me the wrong bill so I overpaid also took my friends cash without ringing it through. Then had the manager and waitress standing over me being aggressive because of their mistake! Was a regular but will never go back.
louisey130
We were the only 2 people in after 5pm and when we left there were 4 other people there. The staff were more interested in chatting than checking whether the customers needed anything. When I said to the man who was serving that customer service was appalling , his excuse was that they all came from different restaurants and had not worked together. That does not excuse talking with his back to the tables blocking the view of the other staff member he was chatting to so that neither of them were interested in seeing whether the customers needed anything.- and remember there were not that many customers in there. We waited quite some time after the plates were taken before being given the desserts menu again as staff were chatting I waved several times before being noticed to get the bill. I will not be going back any time soon. Is poor service the norm these days?
Dave Evans
I arrived just as they were closing. Was offered takeaway option and advised on crust. Very nice, accommodating service.
I never write reviews but felt on this occasion I needed to! We arrived this evening for pre booked table for two and were greeted after a few moments wait by Cal as he was dealing with a delivery order. He politely informed us while showing us to our table that he was on his own dealing with the floor and deliveries as they had short staffing issues so to be aware we may have to wait for his attention throughout our visit. He came back within a few moments to take drinks orders and we happened to be ready to order our food then too so therefore experienced no waiting time!Within a very short time the restaurant filled up to I would say 70% capacity and he dealt with everyone effeciently and politely, while also seeing to the various deliveryman that came in for orders. I then noticed he had some help and later on learned someone had been called in to help out, which I am sure was a relief to him.When we came to order dessert my friend ordered the lemoncello roulade and I wanted an expresso martini. Unfortunately there was no ice in the bar so Cal didn't recommend having one . When I asked if he could make an affogatto instead he promptly said he could make me one although it wasn't on the menu! To me this was above and beyond anything I expected and my affogatto with a shot of Tia Maria was much better than my previously desired expresso martini and think you should add it to the menu!Thank you for making our visit so enjoyable Cal....you are a star!Many thanks,Marian
SuperMazrob
I never write reviews but felt on this occasion I needed to! We arrived this evening for pre booked table for two and were greeted after a few moments wait by Cal as he was dealing with a delivery order. He politely informed us while showing us to our table that he was on his own dealing with the floor and deliveries as they had short staffing issues so to be aware we may have to wait for his attention throughout our visit. He came back within a few moments to take drinks orders and we happened to be ready to order our food then too so therefore experienced no waiting time!Within a very short time the restaurant filled up to I would say 70% capacity and he dealt with everyone effeciently and politely, while also seeing to the various deliveryman that came in for orders. I then noticed he had some help and later on learned someone had been called in to help out, which I am sure was a relief to him.When we came to order dessert my friend ordered the lemoncello roulade and I wanted an expresso martini. Unfortunately there was no ice in the bar so Cal didn't recommend having one . When I asked if he could make an affogatto instead he promptly said he could make me one although it wasn't on the menu! To me this was above and beyond anything I expected and my affogatto with a shot of Tia Maria was much better than my previously desired expresso martini and think you should add it to the menu!Thank you for making our visit so enjoyable Cal....you are a star!Many thanks,Marian
ABedfo
Came for a quick bite to eat after visiting Harry Potter studios. I had 2 9yos with me and although they wanted the children's menu they wanted a bit of a bigger portion of pasta. I asked for this and said I was happy to pay a bit more for a bigger portion each. Considering the children's menu is £7.25 it ended up being £13 for each so a bit more pasta turned out as £6 more each? Made no sense. Also part of the children's menu includes a baby chino. I ordered this with the deserts and was told the machine had been cleaned so they couldn't have them. It was only 9pm and the restaurant was advertised as being open until 10:30. Ended up paying £50 for 2 children's menus, 1 pizza and 3 soft drinks. None of the food was great and it seemed like a total rip off. I will probably avoid Pizza Express in future. Its not nearly as good as I remember it being.
Terence H
When we arrived the venue was practically empty (one or two tables used) and continued so. The reason (we feel) is likely due to the prices, afterall a pizzas and two drinks (children had water) costing £77.00? examples; cost of a cup (just) of Halloumi bites £6.75, a single small Peroni £4.95, an American pizza £17.40 and all very average with very little content or taste. It really is one we will avoid next time, afterall for that amount you should expect more than 4x Pizzas an couple of drinks and some Halloumi mini bites. Definitely not value for money, yet hospitality businesses complain about their footfall slowing, really?
nicky kaleniuk
We visited yesterday in a group of 5 with ages ranging from 18-90 years old! We were met by a really lovely young lady, Florence, who could not do enough to make us feel welcome. Our orders were taken by another friendly lady, and then our food was delivered promptly and efficiently. We had 3 different thin and crispy pizzas, and two pizzas with the middles cut out with salad (sorry can’t remember the name!) and all 5 were hot, and delicious!The atmosphere was relaxed and friendly - we were early evening so was quiet when we arrived, but got busier as we ate.Absolutely can not fault the food, atmosphere and service - with special thanks to Florence, who made sure we were all ok for the duration of our meal.Definitely be back soon!
Great from start to finish. Booked in advance, Thursday evening 7pm, not too busy, table for 4 but only 2 of us so plenty of space, noise levels acceptable. Order taken promptly and served with charm and enthusiasm. Olive and sun-dried tomatoes, then salad niçoise, tiramisu and caffè reale, plus two glasses of red, carafe of water, and one more coffee. Really tasty and served with a smile. Will certainly be back when staying at Premier Inn upstairs.
Appalling service very poor Hardly any customers inside the store had staff working was sitting waiting while being looked at my staff and being ignored absolutely rubbish
Came in for a quick lunch Saturday afternoon and could tell the two FOH staff were very busy, yet the lovely Gordona gave us wonderful, attentive service and made us feel very welcome. Definitely need more staff on shift though; as a former waitress myself it’s a shame to see such big restaurant chains trying to save money by putting more work and stress on their committed staff. Thank you Gordona!
Waiter was great, helped me with the app to save lots of money, great service and fab food, I always try and find one when working away from home. Many thanks Hemel Hempstead Pizza Express???Dietary restrictions: I’m gluten free and they always help.
Sunday lunch with family. Good food . Lovely service. Good vibe.Thank
Totally Empty Restaurant2 Staff Sitting Down1 Overcooked Pizza Due To Waitress On Her Phone£32 For What?
Went on a quiet evening, nice food and a good
Gave me the wrong bill so I overpaid also took my friends cash without ringing it through. Then had the manager and waitress standing over me being aggressive because of their mistake! Was a regular but will never go back.
We were the only 2 people in after 5pm and when we left there were 4 other people there. The staff were more interested in chatting than checking whether the customers needed anything. When I said to the man who was serving that customer service was appalling , his excuse was that they all came from different restaurants and had not worked together. That does not excuse talking with his back to the tables blocking the view of the other staff member he was chatting to so that neither of them were interested in seeing whether the customers needed anything.- and remember there were not that many customers in there. We waited quite some time after the plates were taken before being given the desserts menu again as staff were chatting I waved several times before being noticed to get the bill. I will not be going back any time soon. Is poor service the norm these days?
I arrived just as they were closing. Was offered takeaway option and advised on crust. Very nice, accommodating service.
Restaurantji Recommends
I never write reviews but felt on this occasion I needed to! We arrived this evening for pre booked table for two and were greeted after a few moments wait by Cal as he was dealing with a delivery order. He politely informed us while showing us to our table that he was on his own dealing with the floor and deliveries as they had short staffing issues so to be aware we may have to wait for his attention throughout our visit. He came back within a few moments to take drinks orders and we happened to be ready to order our food then too so therefore experienced no waiting time!Within a very short time the restaurant filled up to I would say 70% capacity and he dealt with everyone effeciently and politely, while also seeing to the various deliveryman that came in for orders. I then noticed he had some help and later on learned someone had been called in to help out, which I am sure was a relief to him.When we came to order dessert my friend ordered the lemoncello roulade and I wanted an expresso martini. Unfortunately there was no ice in the bar so Cal didn't recommend having one . When I asked if he could make an affogatto instead he promptly said he could make me one although it wasn't on the menu! To me this was above and beyond anything I expected and my affogatto with a shot of Tia Maria was much better than my previously desired expresso martini and think you should add it to the menu!Thank you for making our visit so enjoyable Cal....you are a star!Many thanks,Marian
I never write reviews but felt on this occasion I needed to! We arrived this evening for pre booked table for two and were greeted after a few moments wait by Cal as he was dealing with a delivery order. He politely informed us while showing us to our table that he was on his own dealing with the floor and deliveries as they had short staffing issues so to be aware we may have to wait for his attention throughout our visit. He came back within a few moments to take drinks orders and we happened to be ready to order our food then too so therefore experienced no waiting time!Within a very short time the restaurant filled up to I would say 70% capacity and he dealt with everyone effeciently and politely, while also seeing to the various deliveryman that came in for orders. I then noticed he had some help and later on learned someone had been called in to help out, which I am sure was a relief to him.When we came to order dessert my friend ordered the lemoncello roulade and I wanted an expresso martini. Unfortunately there was no ice in the bar so Cal didn't recommend having one . When I asked if he could make an affogatto instead he promptly said he could make me one although it wasn't on the menu! To me this was above and beyond anything I expected and my affogatto with a shot of Tia Maria was much better than my previously desired expresso martini and think you should add it to the menu!Thank you for making our visit so enjoyable Cal....you are a star!Many thanks,Marian
Came for a quick bite to eat after visiting Harry Potter studios. I had 2 9yos with me and although they wanted the children's menu they wanted a bit of a bigger portion of pasta. I asked for this and said I was happy to pay a bit more for a bigger portion each. Considering the children's menu is £7.25 it ended up being £13 for each so a bit more pasta turned out as £6 more each? Made no sense. Also part of the children's menu includes a baby chino. I ordered this with the deserts and was told the machine had been cleaned so they couldn't have them. It was only 9pm and the restaurant was advertised as being open until 10:30. Ended up paying £50 for 2 children's menus, 1 pizza and 3 soft drinks. None of the food was great and it seemed like a total rip off. I will probably avoid Pizza Express in future. Its not nearly as good as I remember it being.
When we arrived the venue was practically empty (one or two tables used) and continued so. The reason (we feel) is likely due to the prices, afterall a pizzas and two drinks (children had water) costing £77.00? examples; cost of a cup (just) of Halloumi bites £6.75, a single small Peroni £4.95, an American pizza £17.40 and all very average with very little content or taste. It really is one we will avoid next time, afterall for that amount you should expect more than 4x Pizzas an couple of drinks and some Halloumi mini bites. Definitely not value for money, yet hospitality businesses complain about their footfall slowing, really?
We visited yesterday in a group of 5 with ages ranging from 18-90 years old! We were met by a really lovely young lady, Florence, who could not do enough to make us feel welcome. Our orders were taken by another friendly lady, and then our food was delivered promptly and efficiently. We had 3 different thin and crispy pizzas, and two pizzas with the middles cut out with salad (sorry can’t remember the name!) and all 5 were hot, and delicious!The atmosphere was relaxed and friendly - we were early evening so was quiet when we arrived, but got busier as we ate.Absolutely can not fault the food, atmosphere and service - with special thanks to Florence, who made sure we were all ok for the duration of our meal.Definitely be back soon!