Subway

243 Marlowes, Hemel Hempstead
01442 255522

Recent Reviews

Katrina Halfpenny

I found staff to be rude poor customer service. The place wasn't very clean either to be honest. The member of staff who served me could do with some customer service training that's for sure. So rude for no reason what so ever. I will not be returning to any store ever again im done.

Michelle_Aziz Abderrakib

The place was quiet and cosy and had a nice vibe to it. The employees were super kind and nice and the food arrived quickly almost as soon as we ordered it. Also they gave us a FREE COOKIE , if that doesn't prove this place isn't good I don't know what is `\_("~)_/`.

Danny

Great foodGreat staff

Joshua Mulchrone

Good as usual, but some workers often speak quietly, meaning it's hard to hear them.

Google user

Good as usual, but some workers often speak quietly, meaning it's hard to hear them.

Geetha G

Staffs are so rude. Worst service I have ever had

Jack Lonal

I always go to this subway I’m a local Coustomer.I went to shop today and bought a steak sandwich with double cheese and drink she worked alone today on Tuesday 12/07/2022 at 17:19 she putt too little steak I said to her put extra steak and cheese I will pay extra I told her please can you put me more sauce she told me no I can’t. I told her Why you annoying me? I want large drink and sauce and steak cheese I paid you but you didn’t give me!! she spoke very rude to me!! She said don’t order to me while you are on your phone?? I was surprised?!She said to me don’t come here anymore!!?? I understood she want to make a problem, I said I’m very rush you give me my food I need to go, she did keep my food and discuss and argue to me I took one glass large for my drink she did hit my hand and threw the scanner at me she shuts on me I said to her what do you do?you don’t give my food and hit me?! What a customer service is that,Even she didn’t want to give me my drink, all because I was talking to my phone,I had to call the police at the end.I don’t go to this subway anymore and I don’t know how subway give a job to this girl. She was so rude and very bad customer service.

OMID FAKOURI

I went for take away today, but the lady was serving was very rude and had arguments with another lady, I had to leave with no food. So sorry for subway.

Lucian1234567

I always go to this subway I’m a local Coustomer.I went to shop today and bought a steak sandwich with double cheese and drink she worked alone today on Tuesday 12/07/2022 at 17:19 she putt too little steak I said to her put extra steak and cheese I will pay extra I told her please can you put me more sauce she told me no I can’t. I told her Why you annoying me? I want large drink and sauce and steak cheese I paid you but you didn’t give me!! she spoke very rude to me!! She said don’t order to me while you are on your phone?? I was surprised?!She said to me don’t come here anymore!!?? I understood she want to make a problem, I said I’m very rush you give me my food I need to go, she did keep my food and discuss and argue to me I took one glass large for my drink she did hit my hand and threw the scanner at me she shuts on me I said to her what do you do?you don’t give my food and hit me?! What a customer service is that, Even she didn’t want to give me my drink, all because I was talking to my phone, I had to call the police at the end. I don’t go to this subway anymore and I don’t know how subway give a job to this girl. She was so rude and very bad customer service.

MD G

Nice subway ,a bit small but has everything

Liesa P-G

Mediocre on service & food, nacho chicken plain & boring plus microwave chips which look better on the menu than in reality!

lisalis115

Absolutely atrocious the worst customer service I have ever experienced !! I am currently On business in the area so visited subway today 5th august and stood waiting for at least 5 minutes whilst staff stood in the back no one came out to check that they had customers or to check that the two customers already seated and eating were ok or wanted anything else !… not an absolute sole in sight ….that is until the phone started to ring and then out came the most miserable looking member of staff completely ignoring me and went straight to answer the phone even though I had already been stood there way before the phone started ringing!!! There she spent her time arguing about a delivery not once acknowledging me… I waited a few minutes and another member of staff came in to start work and instead of serving me again completely ignored me and stood by the other member of staff who was still stood there on the phone continuing to argue about a delivery … how very professional ??!!! After a further 5 minutes of waiting and being ignored I walked out taking my business for myself and 6 colleagues elsewhere!!! Absolutely appalling and wouldn’t know what good customer service was if it hit them in the face and I will be making an official complaint to the head office !!! Disgusting treatment to be completely ignored …The staff here need training in customer service!!! If I could put 0 instead of 1 out of 5 stars believe me I would and even that they would not be worthy of!!! Atrocious ……avoid!!!

Lynn Prudden

Food good but only 1 person on so the tables were left uncleared and not wiped

Philomena Fahy

Smelt of urine masked with air freshner but I didn't see any customer toilets!!!

keighley Mcandie

Always yum. Never has enough cookies

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